West Suffolk Hospital
Hardwick Lane, Hardwick Lane, Bury St. Edmunds, Suffolk, IP33 2QZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Dr.RA Hutton - Posted on 05 February 2023
I was treated promptly with reassuring efficiency and with warmth and friendliness. I was kept informed about my diagnosis test results and proposed treatment and at the end of my stay the senior doctor explained what my likely course of treatment would be and he gave me several opportunities to to ask questions
Visited Accident and emergency services on February 2023
Review titled West Suffolk Hospital
Replied on 08 February 2023
We really appreciate you taking the time to leave us feedback. We are delighted to hear of your positive experience and that you were kept informed and staff communicated effectively. Best Wishes The Patient Experience Team
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Review titled Great experience
Rated 4 stars out of 5
by ESClarke - Posted on 07 January 2023
Short wait to be seen, the board said 2.5hrs and we were seen by a Dr under this time. Dr and nurse who saw use both attentive and caring.
Visited Accident and emergency services on January 2023
Review titled West Suffolk Hospital
Replied on 09 January 2023
Dear ESClarke Thank you for taking the time to leave us feedback. We are pleased to hear of your positive experience whilst with us, that staff were attentive and caring. Kind regards The Patient Experience Team
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Review titled Amazing care and support as always
Rated 5 stars out of 5
by Nikki Barnett - Posted on 23 January 2023
: Each time I visit this hospital with my very complex needs, non verbal, epileptic 15 year old, I am in absolute awe of the care he receives. Never had to wait, every member of staff listens to me as his voice and concerned mother and have provided the best possible care and follow up appointments. I am really happy with my sons care, it’s so nice to feel listened to and and included in the decisions made. It’s fantastic and refreshing to see the professionalism they have with my neurodiverse teen. Thank you
Visited Children's & Adolescent Services on January 2023
Review titled West Suffolk Hospital
Replied on 24 January 2023
Thank you for taking the time to leave feedback. We are delighted to hear of the positive experiences you have with staff, and care for your son. This will be shared with the necessary teams - thank you again. Best wishes The Patient Experience Team
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Review titled Mum at A&E
Rated 5 stars out of 5
by joanne corbett - Posted on 26 January 2023
I would like to thank all the staff for looking after my mum after her fall,A&E staff were professional ,reassuring, and frendly. Thank you again.great bunch.
Visited Accident and emergency services on January 2023
Review titled West Suffolk Hospital
Replied on 26 January 2023
Thank you very much for taking the time to leave a review. We are delighted to hear your mum had such a positive experience in A&E, and staff were professional, reassuring and friendly. Thanks again. Best wishes Patient Experience
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Review titled Exemplary levels of kindness, treatment & care.
Rated 5 stars out of 5
by Tim Middleton - Posted on 07 December 2022
Over the past two months I’ve attended West Suffolk Hospital on various occasions as an out-patient and patient for consultations, scan, colonoscopy and surgery. At each appointment the levels of professional care, nursing and treatment has been truly remarkable, I could not have asked for more. This recent experience with our wonderful NHS personnel has been truly humbling, I am so very grateful.
Visited General Surgery on December 2022
Review titled West Suffolk Hospital
Replied on 08 December 2022
Thank you for taking the time to leave a review. We are delighted you had a positive experience and that you received caring and professional treatment. Your feedback will be shared with the teams involved. Many thanks and best wishes Patient Experience Team
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Review titled Superb
Rated 5 stars out of 5
by PATRICK T DEL C. NISBETT - Posted on 23 December 2022
The service I received before, during and after my prostate operation (2021) has been superb. I was always looked after courteously and kept fully informed of every move.
Visited Urology on December 2022
Review titled West Suffolk Hospital
Replied on 03 January 2023
Thank you very much for taking the time to leave a review following your operation. We are pleased to hear the care you received was superb and you were well looked after with good communication. Your feedback will be shared with the appropriate department. Many thanks and best wishes Patient Experience Team
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Review titled Excellent treatment
Rated 5 stars out of 5
by Denise kearns - Posted on 16 January 2023
I visited A& eon December 28th at 5pm with what I know now was a fractured foot I was seen and treated by triage within hour sent for X-ray within an hour and up in ward f3 ten pm . Had operation next day and discharged with all medication needed on 30th December the care I received was lovely and kind from start to finish the nurses and caters were lovely as was my doctor .. Thankyou
Visited Orthopaedics on December 2022
Review titled West Suffolk Hospital
Replied on 18 January 2023
Thank you for taking the time to leave us feedback following your visit to A&E. We are delighted to hear that you had such a positive experience with all the staff members who looked after you - we will share this with the relevant departments. Many thanks, The Patient Experience Team
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Review titled Long wait
Rated 2 stars out of 5
by Anonymous - Posted on 18 November 2022
I brought my mother to her consultant appointment at mid-day and the appointment took place just over 2 hours after the scheduled time. No update was given to us by any staff member, there was no concern for my mother's wellbeing even though she was part-way through chemotherapy or any thoughts that we were waiting through the whole lunchtime period. Staff can do better than this with just a little compassion and thoughtfulness.
Visited Oncology - Clinical on November 2022
Review titled West Suffolk Hospital
Replied on 22 November 2022
Thank you for taking the time to leave us feedback following your mother’s recent consultant appointment. We are really sorry to hear of the wait she experienced and the lack of communication and updates from staff. If you would like us to look into this further for you, please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff/departments - they can also be emailed at pals@wsh.nhs.uk. Kind regards Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Excellent
Rated 5 stars out of 5
by Lisa Wright - Posted on 05 November 2022
I was referred to the Gp treatment area through 111. This is in the A&E area at West Suffolk Hospital. The ED sister I met was excellent and realising my problem directed me to the right area . It was very busy in the A&E waiting area, but she was very calm and professional. I was very lucky to get seen almost immediately and cannot fault the care and attention and kindness given to me. Many thanks
Visited Accident and emergency services on November 2022
Review titled West Suffolk Hospital
Replied on 07 November 2022
Thank you for taking the time to leave a review. We are delighted you had a positive experience and received such good care and communication . We will pass on your feedback to the departments involved. Best wishes Patient Experience Team
Information supplied by West Suffolk NHS Foundation Trust