Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Wexham Park Hospital.
Reviews
-
Review titled Outpatients Phone Lines & Appointments
Rated 1 star out of 5
by Donna - Posted on 11 January 2023
After receiving a letter the day before my appointment which I had waited a year for I tried to get in contact to change my appointment. I spent over 2 hours on hold with them saying lines are busy before giving up. Tried again at 8.30am this morning when they were supposed to open and 20 minutes later still getting our lines are busy and please hold! This is ridiculous when the nhs is leaking money and I’ve had to waste an appointment, I just hope they will issue another appointment and contact me not just write of off as don’t want to wait another year for an appointment!!
Visited Don't know on January 2023
Review titled Wexham Park Hospital
Replied on 13 January 2023
Dear Donna, Thank you very much for taking the time to write and share your recent poor experience in trying to change your appointment. Please accept my sincere apologies on behalf of the Trust for the issues you encountered. This is an issue we, as a Trust, are very aware of and are working hard to resolve with a lot of effort and focus. I will share your feedback with the appropriate colleagues. If you would like to discuss this further please email fhft.patientexperience@nhs.net and we will investigate for you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Terrible phone service for appointments
Rated 2 stars out of 5
by Anonymous - Posted on 13 February 2023
It is virtually impossible to telephone the hospital about appointments. I received a letter changing my hospital appointment and wanted to check that I didn't have a second appointment. I hung on for nearly an hour and got no reply. It is high time they completed a change so that appointments can be checked or cancelled on line.
Visited Don't know on January 2023
Review titled Wexham Park Hospital
Replied on 20 February 2023
Dear Anonymous, Thank you for taking the time to leave a review of your recent experience with Frimley Health. Please accept my sincere apologies on behalf of the Trust for the issues you encountered. The situation is not one we would want anyone to endure and I am sorry that you did. I know we have people working on this issue and trying to resolve this and I will share your feedback with them. If you would like to discuss your situation further please email fhft.patientexperience@nhs.net and we will assist you further. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Thank you Team
Rated 5 stars out of 5
by Susan Sellers - Posted on 23 January 2023
Nobody does Emergency Help like our NHS. When you are alone. afraid and injured -from the brilliant volunteer paramedic and the lovely ambulance boys who passed me to The Team in A&E and then to emergency Ortho surgery and Recovery Ward I will be forever grateful. As a retired accountant I do understand about making the books balance but when we need these people we really realise their true worth. Thank You x
Visited Accident and emergency services on January 2023
Review titled Wexham Park Hospital
Replied on 27 January 2023
Dear Susan, Thank you very much for leaving such a lovely positive review of your recent experience at Frimley Health. It is pleasing to know that you were so well looked after and that your care was of the level Frimley Health staff strive to deliver every day. I will share your feedback internally and I know those involved in making your stay so comfortable will enjoy reading it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Caring plastics team
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2023
To the most wonderful people who helped my daughter when she crushed her finger. The plastics team were brilliant from start to finish. They explained everything so clearly in such a calming and caring way. You made my daughter feel special in a truly distressing time. The nurses before and after were also very kind. We will always be eternally grateful to you all x
Visited Plastic surgery on January 2023
Review titled Wexham Park Hospital
Replied on 13 July 2023
Dear Anonymous, Thank you very much for your lovely feedback about your and your daughter’s recent experience at Wexham Park Hospital. It’s always affirming to receive such positive feedback and hear that patients are so well looked after – especially when things are explained in such a way that the patient is put at ease. I hope your daughter’s finger is recovering well. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Caring, Professional and Hard-working
Rated 5 stars out of 5
by Chang - Posted on 18 January 2023
In the night of 12th January I came to A&E for my thumb. The nurse acted professionally and diligently to treat the wound, and helpfully arranged X-ray examinations, and he also called doctors from Plastic Surgery. The doctor came promptly and had performed the operations in about an hour professionally and very carefully. His attention to detail is impeccable. Their professional skills and great work attitude are outstanding. Thanks you all, greatly appreciated.
Visited Accident and emergency services on January 2023
Review titled Wexham Park Hospital
Replied on 20 January 2023
Dear Chang, Thank you very much for taking the time to share your story of the care you received and your recent experience in the ED at Wexham Park. I am delighted that your overall experience was so positive and that you clearly benefitted from the care and professionalism Frimley Health staff strive to deliver to every patient every day. Thank you again for your time and I hope your thumb heals quickly! Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Excellent care
Rated 5 stars out of 5
by Angela Peryer - Posted on 28 January 2023
My daughter,s one week old baby was admitted as she was very poorly. My daughter and her partner were both very scared and overwhelmed but all the staff were amazing so kind and reassuring . They all received excellent care at a very stressful time and we were so grateful to everyone involved. Thankyou
Visited Children's & Adolescent Services on January 2023
Review titled Wexham Park Hospital
Replied on 03 February 2023
Dear Angela, Thank you very much for taking the time to share your family’s recent experience of paediatric care at Frimley Health. It is lovely to know that the family was so well looked after, cared for, and that their fears were allayed. I will share your feedback with the teams involved in your grandchild’s care who will appreciate it. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Caring plastics team
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2023
To the most wonderful people who helped my daughter when she crushed her finger. The plastics team were brilliant from start to finish. They explained everything so clearly in such a calming and caring way. You made my daughter feel special in a truly distressing time. The nurses before and after were also very kind. We will always be eternally grateful to you all x
Visited Plastic surgery on January 2023
Review titled Wexham Park Hospital
Replied on 13 July 2023
Dear Anonymous, Thank you very much for your lovely feedback about your and your daughter’s recent experience at Wexham Park Hospital. It’s always affirming to receive such positive feedback and hear that patients are so well looked after – especially when things are explained in such a way that the patient is put at ease. I hope your daughter’s finger is recovering well. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled caring doctors&nurses
Rated 5 stars out of 5
by Linda Proctor - Posted on 13 January 2023
I went in as a day case,the nurses were extremely kind and caring, nothing was too much trouble. The consultant was truly amazing, explained and comforted as me as he was inserting stents to my heart. A really kind, caring doctor. Thank you so very much....
Visited Cardiology on December 2022
Review titled Wexham Park Hospital
Replied on 13 January 2023
Dear Linda, Thank you for taking the time to share your recent experience at Wexham Park. I am delighted to read that your experience was so good and that you benefitted from the care and commitment out colleagues strive to show and deliver every single day. Thank you again, Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Delay in getting appointment
Rated 4 stars out of 5
by Simarjeet Kaur - Posted on 29 December 2022
I am 34 weeks pregnant and my due date is 9th feb 2023. I had brain surgery 2 yrs back and there is shunt fitted in my brain due to which my midwife/doc referred me for neurologist so that he can give his opinion on my delivery. I discussed about my surgery at the very initial stage and almost during my every hospital visit moreover my midwife referred me for neurologist in the month of july and its end of december now I haven’t got any appointment. Since than i am just hearing that i have been referred to neurologist but no actual action taken on that…..Though i got telephonic appointment for 23rd jan which was cancelled and further booked for 30th jan which is too late as i am 34 week pregnant already. Please give me early appointment as soon as possible so that i can make my mind for delivery accordingly. I hope you understand my concern…. I am really worried as there are some other complication also as my bile acid is high and iron level is also low. All these things giving stress to me. Please have look into this and get back to me asap…
Visited Neurology on December 2022
Review titled Wexham Park Hospital
Replied on 09 January 2023
Dear Simarjeet, Thank you very much for getting in touch with us. Please accept my sincere apologies for the issues you have encountered and also for the delay in getting back to you. I have passed your details to our PALS Team and have asked them to investigate this and respond to you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled blood test at children's department
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
Normally we are using different hospital but this blood test was booked by our GP. We went for a blood test with my 6 years daughter. In other hospitals we always get anesthetic cream then we wait for 45min as well the child was in position where they couldn't see the needle. As well the nurse tried to make the child busy even showing the cartoons on tablet. Unfortunately at wexham park hospital this looks completely opposite. We arrived and we were taken for the blood test straight away only using cooling spray which is not the same as the anesthetic cream. Not sure if they were in rush or they don't have any more empathy or they tried to save money. My girl when saw the needle close to her skin get panic and start screaming and then I have heard from the nurse saying to my little one then they will do it anyway even she will scream. At this point a did say to the nurse then she went to far. Second nurse after few minutes said to me (I was trying to come down my daughter at this time) she said to me then they only have 15 min and our blood test have to be rescheduled. At this point I stan up and we left. That was the worst experience with the NHS service. Till now we was always happy with the service we were provided (in other hospitals) and not sure if those two ladies forget about empathy and ware are they working(children department) or they just choose the wrong job.
Visited Children's & Adolescent Services on December 2022
Review titled Wexham Park Hospital
Replied on 09 December 2022
Dear Anonymous, Thank you very much for taking the time to leave your feedback about your family’s recent experience with Frimley Health. Please accept my sincere apologies for the poor care experience you encountered. I would like to reassure you that this is not the normal standard of service patients receive at Frimley Health and I am sorry that on this occasion your experience was not what you should have expected. I will share your feedback with the teams involved in your daughter’s care and I know they will use your feedback to try to improve the experience for patients in the future. Thank you again for your time – kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust