Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Wexham Park Hospital.
Reviews
-
Review titled Great emergency care generally. Some concerns.
Rated 4 stars out of 5
by Barbara Frith - Posted on 03 November 2024
I follow a fodmap diet to control IBS symptoms and gluten sucrose intolerance. On ward 1 there was no question about diet. As I was too unwell to ask after surgery I accepted normal bread and cows milk. I developed diarrhea and because of codeine use I was then prescribed laxatives which I took reluctantly. On about 28th October I mentioned to the staff nurse on ward1 about gluten intolerance and was given the diet sheet. This diet was not fodmap but better than nothing. Shouldn't a dietician check with relatives about diet. I'm not officially IBS or Coeliac diagnosed. One other criticism about ward 1. Mixing the recovering patients with newly admitted theatre patients in recovery made for a bad experience on two nights. One patient with altzheimers tried to get out of bed and a fellow patient called the nurse. On another occasion a patient was so distressed in the early hours that I spoke to her to reassure her that she was OK and the nurses were trying to help. She was a lovely 93 year old and she told me that she'd had hallucinations and apologised. She looked out for the other 3 patients in our set. The night nurses didn't check often enough on new admissions. No thought was given to the rest of use with disturbed sleep.
Visited Orthopaedics on October 2024
Review titled Wexham Park Hospital
Replied on 14 March 2025
Dear Barbara, Thank you for taking the time to leave this feedback about your experience on Ward 1 at Wexham Park Hospital. I am sorry to hear that for a couple of reasons your stay with us was not better. As I am sure you will understand I am unable to discuss specifics of your care experience in a public forum such as this but I will share your feedback with the teams concerned who will use it to improve services where they can. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled Great Practice
Rated 5 stars out of 5
by Vanessa - Posted on 14 October 2024
I went to Wexham Hospital Surgical Unit SDEC on 12/10/2024. Then got admitted at Parkside for two days. Service was just amazing, so much care and compassion from the whole team, the surgeons, the nurses, the people at the reception. Everyone was amazing, great work guys. If l could remember all the names l would have loved to mention all the names. Service was just amazing, thank you for helping me get better.
Visited Don't know on October 2024
Review titled Wexham Park Hospital
Replied on 14 March 2025
Dear Vanessa, Thank you very much for taking the time to leave this lovely positive feedback. It is always reassuring to get such feedback letting us know how well our medical and nursing colleagues look after and care for patients. I will share your feedback with the teams involved in your care. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled Amazing care from ambulance at night
Rated 5 stars out of 5
by A.B - Posted on 05 September 2024
At night 03/09/24 dispatchers a man came and a woman and they did a good job trying to make sure I was safe and breathing well in the night , I felt better the next day, I don't know the name of the ambulance man that came but I hope he gets notified about how well he did even if I was scared that they came at night , good job from the ambulance man
Visited Accident and emergency services on September 2024
Review titled Wexham Park Hospital
Replied on 14 March 2025
Dear A.B. As this feedback relates to the Ambulance Service i have forward your feedback to the service's patient experience team: PatientExperience@scas.nhs.uk. Thank you.
-
Review titled AAU
Rated 3 stars out of 5
by Anonymous - Posted on 18 September 2024
Drs did a thorough job of trying to find out what was wrong but nursing care on the ward was disappointing - poor communication, unable to give me prescribed medication (said not available, kept trying to give me others which I told them I can’t have) and generally not around much and left to look after myself. Partner had to bring in pillow and blanket from home. Food totally inedible and no nutritional value. Not a place to go to, to get better unfortunately.
Visited Accident and emergency services on September 2024
Review titled Wexham Park Hospital
Replied on 13 March 2025
Dear Anonymous, Thank you very much for your feedback about your experience in AAU at Wexham Park Hospital. Please accept my apologies on behalf of the Trust that your stay and experience fell short of your expectations. I will share your feedback with the team involved so they may look into how things might be improved going forwards. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled Great Service
Rated 5 stars out of 5
by Roger - Posted on 27 September 2024
I was referred to the ENT Emergency Clinic for immediate review and treatment. Everything went very smoothly and the audio testing and follow up consultation were excellent. A vast improvement on a previous visit two years ago to A & E.
Visited Ear, Nose & Throat on September 2024
Review titled Wexham Park Hospital
Replied on 14 March 2025
Dear Roger, Thank you very much for taking the time to leave this review of your experience at Wexham Park Hospital. It is always pleasing to receive such positive feedback and reassuring to know that the patient’s experience was so good. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled Amazing Staff
Rated 5 stars out of 5
by Teen - Posted on 05 September 2024
Visit to A&E with my special needs son. Was absolutely dreading the visit. But from the time we arrived every member of staff were very understanding of my son’s needs, and made the visit stress free and as easy as they possibly could. Thank you Wexham Park you were amazing
Visited Accident and emergency services on September 2024
Review titled Wexham Park Hospital
Replied on 13 March 2025
Dear Teen, Thank you very much for taking the time to leave this feedback. I am delighted that your visit was so positive and that your son was taken care of. I will share your feedback with the team. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled Wonderful Care & Treatment
Rated 5 stars out of 5
by Allan - Posted on 17 August 2024
I’m a 73 year old NZ citizen who was on holiday in Slough when I attended Wexham Park Emergency Department on the night of Saturday 10 August, with acute urine retention. Hospitals often get negative feedback in my country so I was amazed at the; prompt, personable and expert treatment I received from all hospital staff I encountered at Wexham Park. The triage nurse who first saw me, the senior nurse who inserted a catheter and the junior doctor who tested my prostate, were all extremely positive and professional, and instilled me with the highest confidence that they were doing the very best for me ….as did the senior doctor who saw me on the Sunday morning. As well, all other staff who looked after me during my stay were; respectful, competent and pleasant. I returned home a couple of days later with the highest respect for your country’s NHS and Wexham Park Hospital in particular!
Visited Accident and emergency services on August 2024
Review titled Wexham Park Hospital
Replied on 13 March 2025
Dear Allan, Thank you very much for taking the time to leave such lovely feedback about your experience of care at Wexham Park Hospital. I am delighted that your experience was so positive and that you were so well and professionally looked after. It will be a pleasure to share your feedback with the team who will I know be grateful for your appreciation of their work. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled Great A&E staff
Rated 4 stars out of 5
by Jaspreet - Posted on 09 July 2024
Thank you to the A&E Dr and nurses (it will not let me add names but there was 3 of you) who was on shift on the 08th July for being kind and looking after me when I came in with high fever. You done your best to make sure that I was as comfortable as I could be despite feeling very poorly and in a lot of pain I was looked after very swiftly once I arrived. Thanks for being kind and caring towards people when they feel most vulnerable.
Visited Accident and emergency services on July 2024
Review titled Wexham Park Hospital
Replied on 12 July 2024
Dear Jaspreet, Thank you very much for taking the time to leave this lovely review of your recent experience of emergency care at Wexham Park. It is great to read that our teams continue to give patients the care that they need and deserve. I will share your feedback with the team who will, I know, appreciate it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled Brilliant service
Rated 5 stars out of 5
by Patricia Davis - Posted on 31 July 2024
By ambulance to hospital. Saw dr and staff immediately. Then sent to AAU where I was treated wonderfully well. Every dr nurse and all on that unit were brilliant. 10/10
Visited Accident and emergency services on July 2024
Review titled Wexham Park Hospital
Replied on 13 March 2025
Dear Patricia, Thank you very much for your lovely feedback which it will be a pleasure to share with the teams involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled PALs Department
Rated 4 stars out of 5
by MR KEN WILKINS - Posted on 11 June 2024
My 98 year old father spent over 3 weeks in the hospital in the Frailty Unit, who were superb. He was discharged but had another fall so was brought back to the hospital. Throughout both admissions, the PALs team have been the epitome of kindness, care and consideration. They have been so supportive and have always been there to help me find out what's going on with Dad when I couldn't get through to wards and had been promised call backs that never came. I dealt with A first who went out of her way to find answers for me and, more recently, the wonderful lady, who deserves a medal! Thank you PALs - you are amazing! Way beyond the call of duty at times - your support means so much to me and the family.
Visited Don't know on June 2024
Review titled Wexham Park Hospital
Replied on 21 June 2024
Dear Ken, Thank you very much for taking the time to leave this feedback about your experience with Frimley Health. It is lovely to hear that you and your family have been so well supported and looked after and that the PALS team has been so good. I shall share your feedback appropriately and I know it will be appreciated. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
Information supplied by Frimley Health NHS Foundation Trust