Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
The hospital is extremely dirty. Gowns on the floor. Expected to take a urine test in dirty toilets. Medical and reception on personal phone. I witnessed elderly being completely neglected. Heartbreaking.
Visited Urgent Treatment Centre on April 2023
Review titled Whipps Cross Hospital
Replied on 20 April 2023
Dear patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Advice and Liaison Service( PALS). You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to:wxpals.bartshealth@nhs.net . You can also contact them by telephoning 02085356438 for further guidance and support. Kind regards Central Complaints Team
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Review titled Exceptional care
Rated 5 stars out of 5
by Vidya Permanand - Posted on 01 May 2023
I have been in the hospital since Sunday 23 April, first at A and E, then through Ambulatory care, Acute assessment 1 and then Victory Ward. Throughout my stay, I have experienced nothing but the very best care. The staff in each department, especially the nurses and Doctors in Acute assessment 1 and Victory Ward are exceptional, kind people who ensure that their patients are given the best care. The matron on Victory Ward is a dedicated nurse who really looks after her patients. The consultant doctors and the ward doctors are patient and deal with all sorts of people and from my observations treat everyone with respect. Yes, the waiting has been long, but I cannot allocate blame to anyone. I have been looked after very well, and I think it only fit to thank all of them publicly! Thank you all so very much, I am humbled by your dedication and care. My very best wishes to you all.
Visited Don't know on April 2023
Review titled Whipps Cross Hospital
Replied on 02 May 2023
Dear Vidya Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled great treatment
Rated 5 stars out of 5
by martina feeney - Posted on 08 April 2023
the doctor i saw last wednesday at rheumatology was very good, he explained everything i needed to know,, arranged xrays blood tests ect,, and he was so easy to talk to,, i have been attending a few years now,, and all the doctors and staff are very helpful and nice,
Visited Rheumatology on April 2023
Review titled Whipps Cross Hospital
Replied on 11 April 2023
Dear Martina Feeney Thank you very much for taking the time to write such positive feedback about the Rheumatology doctor you saw recently and the entire team. We are pleased to learn that you received such good person-centred care at Whipps Cross University Hospital, and will ensure that your kind words are shared with the Team. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Faultless quick treatment and care.
Rated 5 stars out of 5
by Deana Fryer - Posted on 15 April 2023
Arrived by ambulance with my elderly mum who had collapsed .Wonderful staff who calmly did blood tests ,blood pressure ,ct head scan and put her on a drip .Own big cubicle which was spotlessly clean .She was give sandwiches and tea .Very thorough checks .Such a positive experience .Also the 2 lovely paramedics who were so patient and caring . Just cant thank you all enough .
Visited Accident and emergency services on April 2023
Review titled Whipps Cross Hospital
Replied on 18 April 2023
Dear Deana Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxpals.bartshealth@nhs.net We look forward to hearing from you Central Complaints Team
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Review titled Superb care
Rated 5 stars out of 5
by Hazel Capal - Posted on 06 March 2023
I attended the eye department today with my granddaughter, and was incredibly impressed with the whole experience. Various staff members asked if we needed directions, and even the friendly tea lady in the eye department added to the positivity. The optometrists she saw explained everything in great detail to a little girl, and were so kind, gentle and professional. Both my husband and I have attended the eye department in recent years, and always been impressed with the high standards we experience. Well done!
Visited Ophthalmology on March 2023
Review titled Whipps Cross Hospital
Replied on 07 March 2023
Dear Hazel Capal Thank you for taking the time to send us such positive feedback following your recent visit to the Eye Department at Whipps Cross Hospital with your granddaughter. We are pleased that you found all staff caring and supportive throughout. It is also most rewarding for us as a hospital to learn that both you and your husband has always been "impressed" with the service. We will ensure that your feedback is shared with the department who we are sure, will be very happy to receive this. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled 7 hours wait
Rated 1 star out of 5
by Farukh shafi - Posted on 18 March 2023
I had a stroke. Ambulance came and really good staff. In a&e at hospital ambulace area ecg and blood test done in 2 hours and then 6 hours wait and no doctor visit and heart ace started again due to wait.
Visited Accident and emergency services on March 2023
Review titled Whipps Cross Hospital
Replied on 20 March 2023
Dear Farukh Thank you for taking the time to share your feedback following your visit to Whipps Cross Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this in a more detailed and personalised way; if you would like this to happen, please liaise with the PALS Team on site. Kindly note that you will need to provide them with your NHS or hospital number, full name, date attended, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address wxpals.bartshealth@nhs.net. In the meantime, we will share your feedback with the department. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Caring experiences
Rated 5 stars out of 5
by Raymond Clarke - Posted on 07 March 2023
A very heartfelt thank you to all the staff of Syringa ward for the excellent care and compassion towards my mother who sadly passed away today. As a family we were kept up to date with all aspects of her care at all times. Most importantly a big thank you for the affection showed to us on a very difficult morning. You are all angels.
Visited Don't know on March 2023
Review titled Whipps Cross Hospital
Replied on 08 March 2023
Dear Raymond Clarke We would like to begin by offering you and your family our sincere condolences for your sad loss. In the midst of your grief, you have taken the time to share with us such positive feedback about the staff (who in your words), provided excellent care and compassion towards your mother on Syringa Ward at Whipps Cross Hospital, and for this we thank you. We are pleased that your family was kept informed about your mother's care throughout, shown kindness and affection during what was a "very difficult" time. We will ensure that your kind words are shared with the team. Please do not hesitate to contact the PALS Team on Tel. No 020 8535 6438 or via email to wxpals.bartshealth@nhs.net who will be happy to assist if you need any guidance or support. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Exceptional care
Rated 5 stars out of 5
by Raymond Clarke - Posted on 05 March 2023
My 101 year old mother was admitted to A & E where the resus team did an excellent job and couldn’t have been more caring. As a family, we were kept up to date at all times during very difficult circumstances. A big thank you to everybody involved in her excellent care.
Visited Accident and emergency services on March 2023
Review titled Whipps Cross Hospital
Replied on 06 March 2023
Dear Raymond Clarke Thank you for taking the time to share such positive feedback regarding the Resus Team at Whipps Cross Hospital. We are pleased to learn that you mother was provided with "excellent care and you family was kept up to date" throughout. We will ensure that your feedback is shared with the team, who we are sure will be very happy to receive this. Once again thank you, your comments which is very much appreciated. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Supportive staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
I came into have a laparoscopy, everyone was very friendly and kind from the moment I arrived. Everything was clearly explained. When I returned back to the ward I was continuing to vomit after trying to eat and drink and the nurses attended to me quickly and gave me extra time to feel better before discharging me. I couldn’t remember what exactly what the surgeon told me when I came out of theatre so the sister on the ward requested a doctor from the gynaecology team to come down to clarify what happened in my procedure which I really appreciated, I felt much better when I left because of this. All staff on the ward and friendly and kind natured, it was definitely one of the most positive experiences I’ve ever had at Whipps Cross so a really big thank you and shout out to the team on Plane Tree ward.
Visited General Surgery on March 2023
Review titled Whipps Cross Hospital
Replied on 27 March 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Cental Complaints Team
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Review titled Efficient, helpful and very caring service
Rated 5 stars out of 5
by Paul S - Posted on 29 March 2023
I attended an appointment this morning for a hearing test in the Audiology Department and was extremely impressed with the kindness and helpfulness shown to me by the audiologist. In particular I enquired abot the possibility of "Bluetooth" hearing aids, only to be told that the repacement aids I had been sent some months earlier did indeed have this facility - and she then proceeded to show me how to install the app. on my phone which I very much appreciated. The audiologist whose name I sadly don't know is a real credit to the hospital. Incidentally this followed another very positive experience, this time with the dermatology department! On Friday of last week I was referred by my GP because of suspected skin cancer - to my amazement I then received a telephone call on Sunday offering me an appointment for yesterday. Once again I was treated with great kindness and respect and was given the reassurance that my problem was almost certainly far less serious than was feared! All in all two very happy experiences of Whipps Cross - well done!i
Visited Ear, Nose & Throat on March 2023
Review titled Whipps Cross Hospital
Replied on 30 March 2023
Dear Paul S Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxhgovernance.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
Information supplied by Barts Health NHS Trust