Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Alright practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2022
So yesterday me and my partner took our child to be seen at Whipps cross hospital at 7 o'clock pm after he had bumped his head and it was bleeding we go in and get seen to get told his head needs to be glued me and my parter then get told its going to be a 5 hour wait which is absolutely ridiculous there was another patient with a child who was also bleeding who had to wait that long to it is outrageous how long we had to wait knowing that the doctors and nurses knew that two patients were bleeding that were younger than three we then get told that they cant glue his head because the skin had been taken completely off and all they could do was clean and leave it how it was when we could of got told that earlier i am really not happy with any of the staff there at all
Visited Children's & Adolescent Services on October 2022
Review titled Whipps Cross Hospital
Replied on 28 October 2022
Dear Patient Thank you for taking the time to send us your feedback regarding you recent visit to Whipps Cross hospital . We were disappointed to read that your experience did not match the expectation you had of us. In order for us to investigate the issue highlighted, please forward the patient details to our PALS team at wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Fabulous MRI staff
Rated 4 stars out of 5
by Diane Henderson - Posted on 15 October 2022
Took my elderly dad, who's a wheelchair user and hard of hearing, for an MRI scan yesterday. It was in the mobile imaging unit outside of the MRI department. The two young men looking after my dad couldn't have been more patient, kind and professional. Rare to say, but it was a joy to meet them. They immediately saw how vulnerable dad was, and they put him at ease, showed a sense of humour, and went out of their way to help dad sit up, orientate and get back to his wheelchair. They listened to him, and he felt heard. Such a refreshing change. If only more staff shared their values and treated patients how they did. I do understand how busy everyone is, but a bit of kindness goes a long way. I wish I were allowed to put their names on here, but it was the two young men working in the mobile unit on 14 October. Thank you both.
Visited Diagnostic Imaging on October 2022
Review titled Whipps Cross Hospital
Replied on 17 October 2022
Dear Diane Thank you for taking the time to send us such wonderful feedback following your dad's visit to the MRI Department at Whipps Cross University Hospital. We are pleased to read that staff provided your dad with professional care, support, and kindness. We will ensure that your kind words is shared with the team; we are sure this will be very much appreciated. Once again, thank you Best wishes you and your dad Central Complaints Team Barts Health NHS Trust
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Review titled X Ray of Hip confusion
Rated 2 stars out of 5
by Anonymous - Posted on 19 October 2022
I was sent from a+e to X-ray, on crutches. On arrival at x ray I was told I should be on a trolley as I am having my hips x rayed and I should not be on crutches. At this point I was asked to go back to a+e to ask them to put me on a trolley ! How does that make sense ?! Fortunately the member of staff listened to my concern about having to go back to a+e (a fair distance!) and asked for a porter to get a bed. To note the medical team did not require me to be on a stretcher. I think there is a discrepancy in policies here and should be clarified between teams.
Visited Diagnostic Imaging on October 2022
Review titled Whipps Cross Hospital
Replied on 19 October 2022
Dear patient Thank you for taking time to contact us with feedback following your recent visit to Whipps Cross Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email to wxpals.bartshealth@nhs.net or telephone 0208 535 6438 Kind regards Central Complaints
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Review titled Terrible communication and care
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2022
My mum experienced an acute hip fracture. She was nil by mouth since 2am and supposedly was listed for surgery. At 5pm this was cancelled. No reasons given. I work in the nhs . There is no communication and no explanation. An elderly lady is left in pain with no sight of a clinician despite multiple request.
Visited Orthopaedics on October 2022
Review titled Whipps Cross Hospital
Replied on 05 October 2022
Dear Relative Thank you for taking the time to send your feedback about your mother’s experience, cancellation of her surgery and the poor communication around this. We are sorry and disappointed that our standard has fallen short of what you would have expected of us. As your mother is an inpatient, please can we suggest that you liaise with the PALS Team on site who will be able to assist you further with your concerns. You can contact them via email at wxpals.bartshealth@nhs.net or by telephone on 0208 535 6438. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Exemplary
Rated 5 stars out of 5
by Jean Atkinson - Posted on 01 November 2022
Yesterday, I arrived by ambulance at Accident & Emergency. I was impressed with the kindness, professionalism, care, friendliness, desire to keep me informed and clarity that I received. I will always be grateful to the staff on the 10.00am to 10.00pm shift. Thank you so much.
Visited Accident and emergency services on October 2022
Review titled Whipps Cross Hospital
Replied on 02 November 2022
Dear Patient Thank you very much for taking the time to send us this positive feedback about your visit to Whipps Cross Hospital’s Emergency Department. We are so pleased to read that you received such exemplary person centred care and that you were treated with “kindness, care and, professionally”. We will share your kind words with the Team, who we are sure will be most appreciative to receive this. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust