Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Inexperienced staff?
Rated 3 stars out of 5
by Anonymous - Posted on 13 January 2024
I went to the maternity triage department to check out a concern and was first seen by a midwife to register. Part of that involved listening to the baby’s heartbeat. On doing this she looked concerned, said it sounded slow and said she was going to get her colleague to have a listen. After a little bit of looking around, the second nurse found the baby’s heartbeat. It was much quieter but still clear. She said the heartbeat was going at just the right rate, it was strong and healthy. She explained that it was my own heartbeat that the midwife had listened to. While the issue was clarified reasonably quickly, this experience obviously left me incredibly worried. I am astonished that the midwife couldn’t tell the difference in volume and rate of an adult heartbeat compared with that of an 18 week old baby. And if she needed to check with another colleague, to explain to me she was doing that by finding a more delicate/sensitive way - rather than telling me the heartbeat sounded slow - and all the obvious stress to the patient that would come with that.
Visited Maternity services on January 2024
Review titled Whipps Cross Hospital
Replied on 02 February 2024
Dear Patient, Thank you for taking time to contact us with feedback about the maternity service at Whipps Cross Hospital . We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Best in London & beyond!
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
Treated on time! Staff very helpful as wheelchair user and disabled! Wider doorways would be much more helpful for the carer pushing the wheelchair & the disabled person waiting to be assessed! Also both us & Hospital staff found the hospital extra cold & that’s not good for patients staff or visitors!
Visited Physiotherapy on January 2024
Review titled Whipps Cross Hospital
Replied on 16 February 2024
Dear Patient, Thank you for taking time to contact us with feedback about your experience at Whipps Cross Hospital. We would welcome the opportunity to look into your experience and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Patience and care
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
I have sensory processing issues and a busy AE is really challenging for me. I was overwhelmed when I was called for a blood test, I was distressed and crying. The nurse was so nice and extremely patient with me. Usually, people got scared and/or irritated because of my behaviour but he stayed calm and just genuinely wanted to help me.
Visited Accident and emergency services on January 2024
Review titled Whipps Cross Hospital
Replied on 26 January 2024
Dear Patient, Thank you very much for taking the time to provide such positive feedback about the care you received. We will ensure this is shared with the relevant team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Poplar Ward the worst you'll ever see
Rated 1 star out of 5
by Mustafa Mahmoud - Posted on 16 January 2024
Note:This is behalf of my diabetic mother The behaviour of some of the nurses on this ward is disgusting and they need retraining , no empathy , no respect or manners and it makes you wonder how this ward has gotten commended on its behaviour when clearly the behaviour on this ward is appalling. I would never recommend this hospital to anyone. One of the nurses had the biggest attitude and you wonder over what ? No manner of respect at all , I overheard her talking to the big lady who was the sister in charge about me because I wanted to understand my mother's illness and when I walked off she says argh that 'that guys gonna kill me ' what kind of behaviour is this? If you have no empathy, do not work in a job that requires empathy . fix up your staff who have no manners . worst service that I have ever seen in a hospital from such despicable humans.
Visited Inpatient Diabetes on January 2024
Review titled Whipps Cross Hospital
Replied on 17 January 2024
Dear Mustafa Mahmoud Thank you for taking the time to share your feedback about you and your mother's experience on Poplar ward at Whipps Cross Hospital. What you have described is not the standard we would expect from any of our staff and would like to apologise that this happened. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the PALS Team on Site. You will need to provide them with of your mother's details i.e. hospital or NHS, number, full name, address etc., your name and contact number and a more detailed summary of the concerns which you can send via email wxpals.bartshealth@nhs.net, quoting comment reference number: 1741021, so that your further communication can be linked to the feedback. You can also contact them by Tel. No. 020 8535 6438 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Doctor
Rated 2 stars out of 5
by Ashwin Shah - Posted on 15 January 2024
I am kidney transplant patient and had transplant in 2006 at Royal London Hospital. Last 3 days I have fluctuate high blood pressure from 136/77 to 178/98 with dizzyness, back neck pain & left hand side pain. I had ECG, blood test and doctor's appointment. 1 am waiting for last 9 hours for the discharge also waiting for the night heart specialist. Waiting are is full of patients and no water, heating and eating facility.
Visited Accident and emergency services on January 2024
Review titled Whipps Cross Hospital
Replied on 23 January 2024
Dear Ashwin Shah Thank you for taking the time for sharing your feedback following your visit to Whipps Cross Hospital. We are sorry and disappointed to learn that your experience fell below the standard you should have expected from us. We would welcome the opportunity to have this matter looked into further and if you wish for this to happen, please contact the PALS team. They can be contacted via email to wxpals.bartshealth@nhs.net where you can provide a detailed summary about your experience, including your full name, date of birth, hospital, or NHS number, a contact number, and the date of attendance. Following this they will escalate to the service to take forward. You can also speak to them for further guidance or support on Tel. No. 020 8535 6438. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Maralyn Ryan - Posted on 04 January 2024
From the minute I entered the department to when I left,everyone was helpful,friendly and very professional. Prompt service, thank you very much
Visited Breast cancer services on January 2024
Review titled Whipps Cross Hospital
Replied on 08 January 2024
Dear Maralyn Ryan Thank you for taking the time to share such positive feedback about one of our departments at Whipps Cross Hospital. We are pleased that you found everyone "helpful, friendly, very professional and that you received prompt service". We would like to share your comments with the relevant team and would appreciate if you could let us know which service/department you attended by emailing us at bhnt.centralcomplaints@nhs.net quoting Comment reference number: 1731776 . Once we receive this information, we will ensure that this is shared with the service, who we know will be very happy to receive your kind words. Thank you and best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Mixed reviews
Rated 4 stars out of 5
by Anonymous - Posted on 31 December 2023
My 88 year mum was admitted 2 weeks ago with a broken hip she also as dementia I wasn't aware of anything until the surgeon phoned me on the Monday to say mum needed urgent operation on that day otherwise the pain may kill her now she also has a lot of hurt and lung condition I had too trust the surgeon too go ahead thankfully the operation went well and the surgeon was so kind to call me after mum's operation I have too say the nurses have been kind compassionate and caring aswell as the physios I did have one bad experience on one day I did report as I knew they were agency staff they was awful. My mum as been in several hospitals this year and normally is very upset but the nurses here have been fantastic and have really looked after her and there for her I just think nurses and all that work in the NHS should be rewarded more.
Visited Orthopaedics on December 2023
Review titled Whipps Cross Hospital
Replied on 05 January 2024
Dear Carer, Thank you very much for taking the time to provide positive feedback about the care your mother received at Whipps Cross Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. If you would like to to discuss your experience then please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Wonderful care
Rated 5 stars out of 5
by Alan Sandiford - Posted on 21 December 2023
I recently went into Whipps after a diagnosis of cancer in my bones. I had a femur nail inserted as the femur was in danger of breaking. This I had done with nerve blockers so was awake the whole time. I wish to thank the whole trauma team for their utmost care and going the extra mile to make sure I was OK. The care I received was second to none and cannot fault any part of my care. Likewise the nurses on my ward were lovely and very considerate, nothing was too much trouble. I work in a private hospital but must say that the care I received was no less exceptional than given at my own place of work. Thank you very much to all the consultants, nurses and all who were involved in my care. Well done Whipps, I am full of admiration for all your staff.
Visited Major trauma on December 2023
Review titled Whipps Cross Hospital
Replied on 21 December 2023
Dear Alan Sandiford, Thank you very much for taking the time to provide such positive feedback about the care you received at Whipps Cross Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Going That Extra Mile
Rated 5 stars out of 5
by John Mc - Posted on 13 December 2023
My eye surgery had to be cancelled due to the surgeon being ill. The Reschedule Team contacted me less than half an hour to arrange a new appointment, the team member was most helpful and professional. I was unable to attend the date offered, which was only two weeks away, and asked if there was an earlier date but there were not. I explained that the Consultant had originally told me that the surgery should take place sooner rather later. The team member then offered to contact the surgeon directly. This resulted in an earlier appointment which I was most grateful for. This happened on 6th December so a big thank you to that person (who I can’t name) but I hope this review reaches you. Thank you very much Whipps Eye Unit Reschedule Team
Visited Ophthalmology on December 2023
Review titled Whipps Cross Hospital
Replied on 14 December 2023
Dear John MC , Thank you very much for taking the time to provide such positive feedback about the service you received from the Whipps Cross Eye unit. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Diabolical
Rated 1 star out of 5
by Denise Talland - Posted on 04 December 2023
After a surgery to remove an infected cyst my son was told his wound would need to be packed and dressed every day for 7 days by his doctors surgery nurse .seeing as the nurse is only available 2 days a week at the surgery I phoned whipps cross's and was told my son would have to attend whipps a&e everyday to get the treatment he needs this is unacceptable.
Visited Wound care services on December 2023
Whipps Cross Hospital has not yet replied.
Information supplied by Barts Health NHS Trust