Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor individual care at postpartum wards
Rated 2 stars out of 5
by Sum - Posted on 04 April 2024
I delivered my first baby after an elective C section. Ante natal care has been great and uneventful. The surgical team had been excellent. I delivered a low birth weight baby. I was in the post surgical assessment room for nearly 12 hours due to the ward being too full. Though I was assessed quite throughly no one assisted me to establish breast feeding. This was a crucial time that one should get some help to establish breast feeding which I completely didn’t receive. I did my best from what I’ve learnt but realized I haven’t stimulated my production enough. When I got transferred to the post natal ward around 11.30 am no midwife came to assess how I feed. So the first 24 hours went without a single mud wife giving me any kind of assistance to establish breast feeding. Baby had been crying overnight and didn’t pass urine from midnight to 2 pm next day and I finally rang the bedside alarm to get some advice. The first thing the midwife told me is that I’m not producing enough milk and need to start on formula feeds and asked my husband to get some. I’ve never imagined giving formula feeds to my baby, but at that moment I was so vulnerable and readily accepted her advice. After 24 hours of formula feeds she was fine but I couldn’t get her to latch as she used to on day 0. On day 4 she has moderate jaundice, and I had to increase my formula feeds as I wasn’t then producing enough breast milk. When I look back I feel so let down by the system which sent me on a spiral that I’m struggling so much to get back to breast feeding. All I needed was support to establish breast feeding early on, not the quick fix of formula feeds. It is sad to think that industry influence is so high that one would readily revommend this. I’ve been so upset and crying every time I offer her a bottle to realize a few others told me that their babies have been so unfairly introduced to formula feeds by whipps cross post natal ward. This feedback is to say that individual care is missing in whipps cross. All they do protocol procedures to be safe rather than to deliver quality care. It’s sad that my baby and I have to struggle so much now to establish breast feeding after the hospitals easy intervention of introducing formula feeds to save time for them.
Visited Maternity services on March 2024
Review titled Whipps Cross Hospital
Replied on 05 April 2024
Dear Sum, Thank you for taking time to contact us with feedback about the Maternity department at Whipps Cross Hospital . We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Disgusted at whipps cross A&E department
Rated 1 star out of 5
by Lady in pain - Posted on 16 March 2024
I came in around 18:45, went through the few procedures and still waiting gone 23:00 for a blood test. This is absolutely disgusting and ridiculous. The hospital needs an overhaul of senior management and planners. Over 4 hours and still no blood test. Hospital going down the pan and will continue with the management they have. More ideas and not enough brain cells. Keep it up whipps you are doing so well, A&E packed with patients standing all over the place.
Visited Accident and emergency services on March 2024
Review titled Whipps Cross Hospital
Replied on 18 March 2024
Dear Patient Thank you for your feedback from which we are sorry that your experience was less than satisfactory at Whipps Cross Hospital. We will ensure that your comments are shared with the service. If you would like to have this looked into in more detail, please liaise with the site PALS Team who will be happy to assist you further. They can be contacted via email address wxpals.bartshealth@nhs.net or Tel. No. 020 535 6438, please provide as much detail as possible (including your name and contact information) and you can quote the comment reference number:1779642 when making contact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Well looked after
Rated 4 stars out of 5
by Clare Chapman - Posted on 06 February 2024
2nd February: Some delays inevitable but not as bad as anticipated, and the system worked well. Everyone helpful, and I was directed to Minor Injuries where I met with friendly and efficient service. I had a hand injury, so was x-rayed and subsequently fitted with a splint and "plastered" - all done with the utmost kindness and courtesy, including a phone call for my husband to collect me as I was having trouble getting through. On top of all this, all the patients there were most appreciative to be offered refreshments by two smiling ladies. Thank you everyone.
Visited Accident and emergency services on February 2024
Review titled Whipps Cross Hospital
Replied on 16 February 2024
Dear Clare Chapman, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled Empathetic staff and great service
Rated 5 stars out of 5
by Michael Mullins - Posted on 05 February 2024
My wife attended for a mammogram. She was upset as she has ongoing ovarian cancer and having previously had breast cancer. The lady on reception (I did not get her name) noticed this and came over to speak to her. She was so empathetic and supportive as she spoke to my wife. She told my wife that if she needed to talk again she was at the end of the phone. The Radiographer who did the Mammogram was equally supportive and put my wife at ease. The NHS is in good hands with staff such as these two wonderful women. Date of attendance Monday 5 February, 10.30.
Visited Breast cancer services on February 2024
Review titled Whipps Cross Hospital
Replied on 09 February 2024
Dear Michael Mullins, Thank you very much for taking the time to provide such positive feedback about the care your wife received. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Urgent Treatment Centre
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2024
I had emergency minor surgery at the hospital on 24/02/24 and the care was excellent. However, after the surgery I was asked to attend the Urgent Treatment Centre daily for the next 5 days in order for my dressing to be cleaned and changed. This experience has been very frustrating and at times unprofessional to say the least. My reasons for saying this is a) when you do eventually get to see a nurse for the most part they are very kind and take care of the redressing very well, however b) the wait to see the nurse is extremely long and very unnecessarily so. It takes the nurse no more than a few minutes to change each patients dressing and potentially a few more minutes to write up what they did and observed afterwards, however, in the past few days I have witnessed the nurses just leaving patients waiting half an hour between each appointment for no apparent reason at all. Today upon arrival at the UTC I was told straight away that the wait would be 1 1/2 hours because there were 4 people in front of me! 1 patient was seen a few minutes after I sat down and o have now been waiting with 3 other patients for over an hour! When I went to go and find out what is the issue I was told that the nurse is doing her write up’s from the previous patients appointments and when she’s finished doing those we will be seen. Unbelievable.
Visited Wound care services on February 2024
Review titled Whipps Cross Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to share your feedback about the Urgent Care Centre (UCC) at Whipps Cross Hospital. We are sorry that your experience caused "frustration and at times, you found the service unprofessional". Kindly note that we will be sharing your feedback with North East London Foundation Trust (NELFT) who manages the UCC service on our site. Should you wish to communicate with them directly about your experience you can email their PALS team at nelftpals@nelft.nhs.uk. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled doctors need to be trained about s i r v a
Rated 1 star out of 5
by Patients daughter - Posted on 20 February 2024
S i r v a is a well known problem with incorrect vaccine needle injury and any new report of frozen shoulder and shoulder movement disorder and pain should be reasonably considered as "s i r v a", Yet, the 'first year registrar' my mother and I met with on was unaware of this and ignored patient report of 'too high vaccine shot in shoulder' related to shoulder movement disorder- permanent injury. This registrar referred to 'arthritic shoulder' as a cause and 'age' as a cause despite complete absence of evidence - no Xrays, No recent MRI, no patient reported pain prior to vaccine administration. Pure guesswork. These first year registrars need to listen to the patient . Just because someone is old, that does not make them stupid. My mother, an Elderly asian woman was not listened to and her report of needle injury completely ignored and not put on the record all because registrar man had not been trained in 's i r v a'. I want something done about this.
Visited Orthopaedics on February 2024
Review titled Whipps Cross Hospital
Replied on 07 March 2024
Dear Relative We are sorry for the delay in replying to your feedback, this was due to a technical glitch on this platform. Thank you for taking the time for sharing your feedback about you and your mother's visit to Whipps Cross Hospital and the concerns you have about the lack of knowledge the doctor had about “s i r v a”. We are sorry that this was your mother’s experience, and we would welcome the opportunity to have this situation looked into in more detail and would request that you liaise with the Site PALS Team via email address - wxpals.bartshealth@nhs.net or Tel. No. 020 8535 6438 who will be able to support you further. Please be advised that you will need to provide a full summary of the concerns to be investigated (as PALS will not have access to this feedback), your mother’s full details, hospital or NHS number and your details when making contact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Inexperienced staff?
Rated 3 stars out of 5
by Anonymous - Posted on 13 January 2024
I went to the maternity triage department to check out a concern and was first seen by a midwife to register. Part of that involved listening to the baby’s heartbeat. On doing this she looked concerned, said it sounded slow and said she was going to get her colleague to have a listen. After a little bit of looking around, the second nurse found the baby’s heartbeat. It was much quieter but still clear. She said the heartbeat was going at just the right rate, it was strong and healthy. She explained that it was my own heartbeat that the midwife had listened to. While the issue was clarified reasonably quickly, this experience obviously left me incredibly worried. I am astonished that the midwife couldn’t tell the difference in volume and rate of an adult heartbeat compared with that of an 18 week old baby. And if she needed to check with another colleague, to explain to me she was doing that by finding a more delicate/sensitive way - rather than telling me the heartbeat sounded slow - and all the obvious stress to the patient that would come with that.
Visited Maternity services on January 2024
Review titled Whipps Cross Hospital
Replied on 02 February 2024
Dear Patient, Thank you for taking time to contact us with feedback about the maternity service at Whipps Cross Hospital . We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Best in London & beyond!
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
Treated on time! Staff very helpful as wheelchair user and disabled! Wider doorways would be much more helpful for the carer pushing the wheelchair & the disabled person waiting to be assessed! Also both us & Hospital staff found the hospital extra cold & that’s not good for patients staff or visitors!
Visited Physiotherapy on January 2024
Review titled Whipps Cross Hospital
Replied on 16 February 2024
Dear Patient, Thank you for taking time to contact us with feedback about your experience at Whipps Cross Hospital. We would welcome the opportunity to look into your experience and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Patience and care
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
I have sensory processing issues and a busy AE is really challenging for me. I was overwhelmed when I was called for a blood test, I was distressed and crying. The nurse was so nice and extremely patient with me. Usually, people got scared and/or irritated because of my behaviour but he stayed calm and just genuinely wanted to help me.
Visited Accident and emergency services on January 2024
Review titled Whipps Cross Hospital
Replied on 26 January 2024
Dear Patient, Thank you very much for taking the time to provide such positive feedback about the care you received. We will ensure this is shared with the relevant team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Poplar Ward the worst you'll ever see
Rated 1 star out of 5
by Mustafa Mahmoud - Posted on 16 January 2024
Note:This is behalf of my diabetic mother The behaviour of some of the nurses on this ward is disgusting and they need retraining , no empathy , no respect or manners and it makes you wonder how this ward has gotten commended on its behaviour when clearly the behaviour on this ward is appalling. I would never recommend this hospital to anyone. One of the nurses had the biggest attitude and you wonder over what ? No manner of respect at all , I overheard her talking to the big lady who was the sister in charge about me because I wanted to understand my mother's illness and when I walked off she says argh that 'that guys gonna kill me ' what kind of behaviour is this? If you have no empathy, do not work in a job that requires empathy . fix up your staff who have no manners . worst service that I have ever seen in a hospital from such despicable humans.
Visited Inpatient Diabetes on January 2024
Review titled Whipps Cross Hospital
Replied on 17 January 2024
Dear Mustafa Mahmoud Thank you for taking the time to share your feedback about you and your mother's experience on Poplar ward at Whipps Cross Hospital. What you have described is not the standard we would expect from any of our staff and would like to apologise that this happened. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the PALS Team on Site. You will need to provide them with of your mother's details i.e. hospital or NHS, number, full name, address etc., your name and contact number and a more detailed summary of the concerns which you can send via email wxpals.bartshealth@nhs.net, quoting comment reference number: 1741021, so that your further communication can be linked to the feedback. You can also contact them by Tel. No. 020 8535 6438 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust