Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Sam - Posted on 11 November 2024
Came in with bleeding and severe abdominal pain waited 9 hours to be then told it would be alot longer didn't receive any pain relief or anything was wait 3 hours to be triaged then 4 hours for bloods was told next in line at 10.30pm only to then be still sat there at midnight being told I was 6th in line ......seems after 12 o'clock on a night no one gets seen and are made to wait untill morning I'm still none the wiser on my health and couldn't sit there again for all that time for nothing unless I was seen quickly could have a bowel blockage and still sat here suffering cause I don't want to go bsck there and wait again for ever
Visited Accident and emergency services on November 2024
Review titled Whiston Hospital
Replied on 12 November 2024
Good marning Sam. Thank you for taking the time to provide your feedback, we are really sorry to hear about your negative experience in the Emergenci Department. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you.
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Review titled Terrible A&E
by Anonymous - Posted on 13 November 2024
I came in for chest pain, heart palpitations and difficulty breathing. It took 2 hours to get an ECG, 4 hours to get a blood test and 6 hours to get pain relief. Any questioning for updates is met with dismissive and rude "you have to sit and wait" comments from staff, even when just asking what the next steps are in the process. I completely understand that more important and urgent cases need to be seen first. I get this. But the attitude from staff, the lack of any care for patients who are just left to wait and suffer is appalling. Two people next to me were partially paralysed and were made to wait upwards of 13 hours. I will never be coming back here.
Visited Accident and emergency services on November 2024
Review titled Whiston Hospital
Replied on 13 November 2024
Good afternoon, thank you for taking the time to provide feedback about your recent attendance at the Emergency Department at Whiston Hospital. We are really sorry that you visit to the department was not a positive one, and was not up to the usual standard that we provide. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you.
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Review titled Accident and emergency
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2024
Staff sat on phones taking pictures laughing and joking once your seen in triage you should be directed to either a doctor or nurse who can quickly diagnose minor injuries etc and sent on the way if nothing serious you see triage then have to wait 6-8 hours for someone else waiting rooms full drunks and people sleeping need a better system in place 1000 percent shouting people 5 6 times when they've clearly left the building aswell if your shouted and ain't there you should be put to back of the list
Visited Accident and emergency services on October 2024
Review titled Whiston Hospital
Replied on 28 October 2024
Hello, Thank you for taking the time to provide your feedback, we are really sorry to hear about your negative experience in the Emergenci Department. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you. Take care, Patient Experience and Inclusion team
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
I have just got back home after bringing my baby in for a head CT scan. Every one of the staff on Ward 3F were lovely and caring and made me feel so much better in a worrying time for me. They made me feel so at home and were so helpful and kind. Can’t thank all the staff enough they are amazing at what they do.
Visited Children's & Adolescent Services on October 2024
Review titled Whiston Hospital
Replied on 07 October 2024
Hello, Thank you for taking the time to share your feedback with us. It is lovely to hear your feedback following your attendance with your daughter to 3F. We will ensure this is shared with all the staff on the ward. Best wishes Patient Experience and Inclusion Team
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Review titled Amazing!
Rated 5 stars out of 5
by Gaynor Spiers - Posted on 27 September 2024
We arrived at 12.10 lunchtime, and triage at 12.20. Taken through to a bay with a bed for my husband, seen by a lovely nurse clinician sent for x-rays and a scan, seen by senior doctors on two occasions, allowed to go home with a follow-up appointment, Back home all in 4 hours, the A&E was packed out! A massive 5🌟 to all the staff! Kind caring heroes.
Visited Accident and emergency services on September 2024
Review titled Whiston Hospital
Replied on 30 September 2024
Hi Gaynor, Thank you for taking the time to provide your feedback, about yours and your husband’s recent experience at Whiston’s emergency department. We are pleased to hear that you are happy with the care you and treatment received. We will ensure this is shared with the team involved, who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion team
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Review titled Appointment mix up
Rated 4 stars out of 5
by Judith - Posted on 26 September 2024
Arrived for day surgery as instructed at Holbrook Unit only to find it closed which was a quite a worry. A big thank you to the two very helpful ladies on reception who managed to find out what was wrong & got me a taxi to St Helens in time for my actual appointment 👏👏
Visited Plastic surgery on September 2024
Review titled Whiston Hospital
Replied on 30 September 2024
Hi Judith, Thank you for taking the time to provide your feedback, we are really sorry to hear about the mix up and confusion caused about your appointment. But are glad to hear, that the staff on reception were able to help you get to your appointment at St Helens hospital. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you. Take care, Patient Experience and Inclusion team
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Review titled Bad service
Rated 3 stars out of 5
by Anonymous - Posted on 02 September 2024
I had an appointment at whiston hospital reception told it was at st.Helens Hospital got taxi to St.helens hospital told itwasat whiston hospital got another taxi to whiston hospital told I was too late for my appointment got to wait for another appointment
Visited Gastrointestinal and Liver services on August 2024
Review titled Whiston Hospital
Replied on 03 September 2024
Thank you for taking the time to share your experience about youra appointment. We are sorry to hear that you have had a negative experience. We will share your feedback with the team. If you would like us to look into your feedback we will be happy to do that. Please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376, a PALS officer will be happy to support you.
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Review titled Tale of two visits
Rated 4 stars out of 5
by Oliver K - Posted on 30 August 2024
Recently attended the A&E department with a neck problem... First visit was okay, was triaged and saw a nurse practitioner who was very nice. As my condition was a worsening of a cervical neck issues was issued some extra pain relief and given some physio exercises to do... nothing serious just a neck sprain... So off I went, well a week later and after the agonising pain got even worse my GP sends me back to A&E, so was triaged and this time saw a consultant who kindly got me an MRI scan the next day. So I had my scan and saw a younger doctor who was very through who upped my meds and refered me on to neurosurgery for my neck pain. Don't get me wrong wait times are horrific, but when your sat there watching the doctors and nurses flying about its plain to see the pressure they are under, and some of the abuse they put up with is awful... For my part I would like to say thank you, my first vist obviously didn't have a great out come. However the young doctor who I saw on my second visit was amazing, she was obviously rushed off her feet but still delivered great care and got me sorted out. Top notch care from our amazing NHS, the doctors, nurses and the radiographer were all amazing.
Visited Accident and emergency services on August 2024
Review titled Whiston Hospital
Replied on 03 September 2024
Dear Oliver, Thank you for taking the time to provide feedback about two recent consecutive visits to ED at Whiston Hospital, it is much appreciated. We are sorry that your condition deteriorated further and meant that you had to revisit the Department. The path or disease is sometimes unclear but we are pleased that you are now awaiting further specialist investigation. Thank you for your patience and understanding of the pressures facing all hospitals, especially at a difficult time for you. I will make sure that your feedback is shared with the ED team who will pleased to receive it. Wishing you a good ongoing journey of treatment and speedy recovery
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Review titled Emergency Radiology Department
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2024
I recently had to visit accident and emergency for a Computed Tomography scan and having had such a negative experience with every other department, radiology was incredible. I was seen immediately and every single person I dealt with was so kind and caring and made sure I was comfortable with everything that was going to happen during the procedure. I couldn't get over how genuinely nice and interested every member of staff was. A stark contrast to the accident and emergency department and Ward 1b staff.
Visited Accident and emergency services on July 2024
Review titled Whiston Hospital
Replied on 15 July 2024
Hi, Thank you for taking the time to provide your feedback, following your recent experience with our emergency radiology department. We are pleased to hear that you are happy with your treatment, and that you felt everyone who you dealt with was kind and caring. We will ensure this is shared with the team who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion Team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
I overheard a nurse claim my seizure was "fake" because I sat down before the seizure. No IV was placed as per seizure protocol. This allows rescue medicine for subsequent seizures and prevents permanent brain damage and death. I have a long history of epilepsy evidenced by EEG and elevated blood seizure markers. I have suffered status epilepticus several times, requiring ICU treatment. One occasion led to cardiac arrest requiring resuscitation.
Visited Accident and emergency services on July 2024
Review titled Whiston Hospital
Replied on 29 July 2024
Good afternoon, Thank you for taking the time to provide feedback about your recent attendance in ED. What you allege is very serious and we would like to look into the matter further. We cannot do this without your details and the date you are referring to. If you are willing to provide your details, please email, patientexperienceandedi@sthk.nhs.uk and one of the team will look into the care and treatment that was provided to you.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust