Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2025
Attended Whiston Hospital A@E after being involved in a RTA. From reception staff, triage, medic and CT you gave excellent and very efficient care, second to none. Thankyou
Visited Accident and emergency services on February 2025
Review titled Whiston Hospital
Replied on 10 February 2025
Thank you for taking the time to leave feedback about your recent visit to Whiston's A&E, following a RTA. We are happy to hear that you felt that everyone involved gave excellent and very efficient care, we will share it with the team who will be pleased to hear your positive feedback. Best wishes Patient Experience and Inclusion Team
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Review titled Caring Staff
Rated 4 stars out of 5
by Anonymous - Posted on 26 January 2025
The A&E reception staff were really helpful. However, it was specifically the trauma staff who worked effectively and communicated openly with the patient and family. They carried out their various roles with kindness and empathy - doctors & nurses alike. Indeed the support staff - porter and catering were also caring in attitude and supportive in their roles. The work is hard in a hospital these days, but we were afforded consideration, care and importantly communication. Thank you
Visited Accident and emergency services on January 2025
Review titled Whiston Hospital
Replied on 27 January 2025
Hello, Thank you for taking the time to share your feedback with us. It is lovely to hear your feedback following your attendance in the Emergency Department. We will ensure this is shared with all the staff. Wishing you a speedy recovery. Best wishes Patient Experience and Inclusion Team
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Review titled excellence
Rated 5 stars out of 5
by Richard Arthur Ameson - Posted on 02 December 2024
From the first foot in the ward to the last foot out the attention to detail and the welcome from staff put me at easy straight away the surgeon and his team can not be praised enough they all worked brilliant together from cleaner to surgeon
Visited Plastic surgery on November 2024
Review titled Whiston Hospital
Replied on 02 December 2024
Hi Richard, Thank you for taking the time to tell us about your recent experience at Whiston hospital. We are happy to hear that you felt at ease straight away. If you would like us to share your feedback with the department/staff who were involved in your care, please email patientexperienceandedi@sthk.nhs.uk and let us know which department/ward you was on. So that we can easily identify your feedback as well, please include in your email the date you left your feedback. Best wishes, Patient Experience Team
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Review titled Terrible
Rated 1 star out of 5
by Sam - Posted on 11 November 2024
Came in with bleeding and severe abdominal pain waited 9 hours to be then told it would be alot longer didn't receive any pain relief or anything was wait 3 hours to be triaged then 4 hours for bloods was told next in line at 10.30pm only to then be still sat there at midnight being told I was 6th in line ......seems after 12 o'clock on a night no one gets seen and are made to wait untill morning I'm still none the wiser on my health and couldn't sit there again for all that time for nothing unless I was seen quickly could have a bowel blockage and still sat here suffering cause I don't want to go bsck there and wait again for ever
Visited Accident and emergency services on November 2024
Review titled Whiston Hospital
Replied on 12 November 2024
Good marning Sam. Thank you for taking the time to provide your feedback, we are really sorry to hear about your negative experience in the Emergenci Department. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you.
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Review titled Terrible A&E
by Anonymous - Posted on 13 November 2024
I came in for chest pain, heart palpitations and difficulty breathing. It took 2 hours to get an ECG, 4 hours to get a blood test and 6 hours to get pain relief. Any questioning for updates is met with dismissive and rude "you have to sit and wait" comments from staff, even when just asking what the next steps are in the process. I completely understand that more important and urgent cases need to be seen first. I get this. But the attitude from staff, the lack of any care for patients who are just left to wait and suffer is appalling. Two people next to me were partially paralysed and were made to wait upwards of 13 hours. I will never be coming back here.
Visited Accident and emergency services on November 2024
Review titled Whiston Hospital
Replied on 13 November 2024
Good afternoon, thank you for taking the time to provide feedback about your recent attendance at the Emergency Department at Whiston Hospital. We are really sorry that you visit to the department was not a positive one, and was not up to the usual standard that we provide. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you.
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Review titled Accident and emergency
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2024
Staff sat on phones taking pictures laughing and joking once your seen in triage you should be directed to either a doctor or nurse who can quickly diagnose minor injuries etc and sent on the way if nothing serious you see triage then have to wait 6-8 hours for someone else waiting rooms full drunks and people sleeping need a better system in place 1000 percent shouting people 5 6 times when they've clearly left the building aswell if your shouted and ain't there you should be put to back of the list
Visited Accident and emergency services on October 2024
Review titled Whiston Hospital
Replied on 28 October 2024
Hello, Thank you for taking the time to provide your feedback, we are really sorry to hear about your negative experience in the Emergenci Department. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you. Take care, Patient Experience and Inclusion team
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Review titled Great treatment
Rated 5 stars out of 5
by Ann - Posted on 03 December 2024
I was referred by GP for immediate assessment (Fri 1.20 pm) As always it was bustling and busy and had people waiting. I waited patiently and they quickly confirmed I had cardiac block and needed to wait for a bed, a pacemaker and to be constantly monitored. Fri a few hours later, a room in A & E was found and had regular checks on me. I was waiting for a bed on cardio ward upstairs which was vacated Saturday eve at 11pm. All the nurses were great despite the massive work load and demands of other patients. Only thing I struggled with was no patient toilets access (the general public used the same one). Ideally there should be a separate one for patients and public. Also, having checked the boredom cupboard courtesy of a sympathetic nurse there were no books to borrow (I had finished mine). Otherwise excellent care taken
Visited Accident and emergency services on October 2024
Review titled Whiston Hospital
Replied on 04 December 2024
Hi Ann, Thank you for taking the time to give us your feedback, about your recent visit to our emergency department at Whiston hospital and your stay on one of our cardio wards. We are glad to hear that you are happy with the care you received from staff during your stay here. But also apologise for any inconvenience caused due to patients and the public accessing the same toilet facilities, unfortunately this is due to limited facilities within the department. However, we will share your feedback with the relevant departments, as we are sure the staff involved in your care would love to receive your feedback. While the other relevant departments look into the facilities aspect. Best wishes, Patient Experience and Inclusion Team
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
I have just got back home after bringing my baby in for a head CT scan. Every one of the staff on Ward 3F were lovely and caring and made me feel so much better in a worrying time for me. They made me feel so at home and were so helpful and kind. Can’t thank all the staff enough they are amazing at what they do.
Visited Children's & Adolescent Services on October 2024
Review titled Whiston Hospital
Replied on 07 October 2024
Hello, Thank you for taking the time to share your feedback with us. It is lovely to hear your feedback following your attendance with your daughter to 3F. We will ensure this is shared with all the staff on the ward. Best wishes Patient Experience and Inclusion Team
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Review titled Amazing!
Rated 5 stars out of 5
by Gaynor Spiers - Posted on 27 September 2024
We arrived at 12.10 lunchtime, and triage at 12.20. Taken through to a bay with a bed for my husband, seen by a lovely nurse clinician sent for x-rays and a scan, seen by senior doctors on two occasions, allowed to go home with a follow-up appointment, Back home all in 4 hours, the A&E was packed out! A massive 5🌟 to all the staff! Kind caring heroes.
Visited Accident and emergency services on September 2024
Review titled Whiston Hospital
Replied on 30 September 2024
Hi Gaynor, Thank you for taking the time to provide your feedback, about yours and your husband’s recent experience at Whiston’s emergency department. We are pleased to hear that you are happy with the care you and treatment received. We will ensure this is shared with the team involved, who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion team
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Review titled Appointment mix up
Rated 4 stars out of 5
by Judith - Posted on 26 September 2024
Arrived for day surgery as instructed at Holbrook Unit only to find it closed which was a quite a worry. A big thank you to the two very helpful ladies on reception who managed to find out what was wrong & got me a taxi to St Helens in time for my actual appointment 👏👏
Visited Plastic surgery on September 2024
Review titled Whiston Hospital
Replied on 30 September 2024
Hi Judith, Thank you for taking the time to provide your feedback, we are really sorry to hear about the mix up and confusion caused about your appointment. But are glad to hear, that the staff on reception were able to help you get to your appointment at St Helens hospital. If you would like us to look into your feedback we will be happy to do so, please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376 and a PALS officer will be happy to support you. Take care, Patient Experience and Inclusion team
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust