Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whiston Hospital.
Reviews
-
Review titled Outstanding all round
Rated 5 stars out of 5
by Jon - Posted on 21 May 2024
I went in for a partial knee replacement last week and am recovering well at home. The care and attention I received whilst in whiston hospital ward 3e was outstanding from start to finish. All the team were professional, caring and highly motivated (they know who they are but can't name them on here, but thank you all). I've not been a hospital in patient for over 40 years, so was slightly worried out going in but they all made me feel relaxed and confident. Everything was clearly explained and detailed, any worries I had were soon answered. Thanks again to everyone on eard 3e who contributed to looking after me, keep up the amazing work that you do.
Visited Orthopaedics on May 2024
Review titled Whiston Hospital
Replied on 21 May 2024
Hi Jon, Thank you for taking the time to provide your feedback, following your recent visit for a partial knee replacement. We are pleased to hear that everyone involved made you feel relaxed, confident and that they were professional and caring. We will ensure this is shared with the ward who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion team
-
Review titled Exceptional
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
My wife had a bad hand injury that required urgent surgery and lot's of aftercare appointments. Every single member of staff that we encountered, from greeters to consultants, at Whiston hospital was incredibly polite, caring and professional. The surgery team were extremely professional and understanding of our situation. The consultant in particular had exceptional bedside manner. The dressing clinic and physiotherapists have all been very understanding of my wife's anxiety and have tailored their care to suit her best. We feel incredibly well looked after. Thank you so much.
Visited Plastic surgery on May 2024
Review titled Whiston Hospital
Replied on 07 June 2024
Hi, Thank you for taking the time to provide your feedback, it is great to hear that you both felt the staff were polite, caring and professional and that staff were understanding to your wife's anxiety . If you would like us to share this with the specific department, please email us at patientexperienceandedi@sthk.nhs.uk to let us know which department you visited and we will be happy to share it with them. Take care, Patient Experience and Inclusion Team
-
Review titled Wow
Rated 1 star out of 5
by Robert - Posted on 06 May 2024
A&E was empty tonight, no ambulance after ambulance and not one patient on a trolley in any corridor. Front and back of department was very quiet. Yet the waiting time was still 13 hours. Blood test results weren't getting picked up by a doctor for over 5 hours after coming back from the lab. Awful service. They push ECG on you when you don't need one just to fill the space so on paper it looks like they've done everything super quick. Lies
Visited Accident and emergency services on May 2024
Review titled Whiston Hospital
Replied on 07 May 2024
Good morning Robert, thank you for taking the time to provide feedback on your recent attendance in ED. We are sorry that you have had a negative experience when you attended recently. Patients are assessed for their clinical urgency on arrival and treated in order clinical priority. There are many areas in ED that are not visible where our sickest patients are treated. If you would like to contact patientexperienceandedi@sthk.nhs.uk providing your full details, we will be able to look into this for you and provide you with the rationales for the tests and treatment you have received. We are hoping you feel better soon.
-
Review titled Holbrook Unit
Rated 5 stars out of 5
by Peter Warwick - Posted on 07 April 2024
I took my aged mother to the unit and she received the most caring and sympathetic attention from the nurses imaginable. Likewise, the nursing staff were attentive, caring and wholly aware of the stress those accompanying patients can be under and were magnificent in supporting me and others. There would never me any criticism of the NHS if everyone's experience was like this. Quite the opposite. My thanks to everyone in the Holbrook Unit.
Visited Plastic surgery on April 2024
Review titled Whiston Hospital
Replied on 08 April 2024
Good morning Peter, thank you for taking the time to tell us about the wonderful care and attention both your mother and yourself recently, we are really pleased that you both had such a positive experience. I will share your comments and thanks with the staff on the Unit who will be delighted with your comments. We hope your mother is making a speedy recovery best wishes Patient Experience and Inclusion Team
-
Review titled Thank you
Rated 5 stars out of 5
by Shirley - Posted on 22 April 2024
Thank you to all the staff who treated me during my assessment and subsequent microsurgery (Plastics Assessment/Ward A3). Everyone was professional and put me at ease. They made a bad experience bearable and I am very grateful.
Visited Plastic surgery on April 2024
Review titled Whiston Hospital
Replied on 22 April 2024
Hi Shirley, Thank you for taking the time to provide your feedback, following your recent visit for an assessment and subsequent microsurgery. We are pleased to hear that you felt that everyone involved, was professional and put you at ease. We will ensure this is shared with the teams who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion team
-
Review titled Telephone Response
Rated 4 stars out of 5
by Chris Brand - Posted on 23 April 2024
Have trued for 28 hours and spent over two hours on the phone trying to get through to a&e. After a certain length of time, the phone cuts out. Need to know where and how a patient (by ambulance) is. No one has answered in the last 28 hours. We do not live close to the patient, who has no family.Please consider having a dedicated responder on the A&E reception. It's so time consuming, expensive to be on the phone for so long - not to mention the concern over the patient. Frustrated.
Visited Accident and emergency services on April 2024
Review titled Whiston Hospital
Replied on 23 April 2024
Hi Chris, Apologies you are having difficulties getting through to ED. Could you please contact the Patient Experience & Inclusion team on 0151 290 4336 and we will be able to support you.
-
Review titled Amazing Staff and unit
Rated 5 stars out of 5
by Pam - Posted on 05 April 2024
Not the most pleasant of procedures but all the staff I encountered were amazing . They were friendly , polite , understanding , knowledgable and professional . I felt safe and looked after .
Visited Diagnostic Endoscopy on April 2024
Review titled Whiston Hospital
Replied on 05 April 2024
Hi Pam, Thank you for taking the time to provide your feedback, it is great to hear that you felt safe and looked after by all the staff you encountered. If you would like us to share this with the specific department, can you please email us at patientexperienceandedi@sthk.nhs.uk to let us know which department you visited and we will be happy to share it with them. Take care, Patient Experience and Inclusion team
-
Review titled Excellent Doctor in A&E
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
My elderly mother was admitted to A&E on easter Sunday the ambulance crew were wonderful . The doctor in A&E his name was jordan probably one of the best doctors we have ever seen in a a&e he was so thorough to be honest he is a credit to the trust . Mum was moved to the orthopaedic ward again the staff were lovely nothing a trouble. Mum was then moved to the elderly ward again staff were lovely and worked so so hard. The only disappointment was the doctors on the unit. Not very nice to be told at the nurse station that they have put a dnr in place for my mother especially when we were told she was only going there for a little physio before they discharged her home. I had another conversation in the corridor yet again for another two days regarding this with another doctor this totally un acceptable . This had not even been discussed with my Mother . The Matron regarding this matter Thankfully heard what was going on and intervened so a big thank you to her. . I would Just like to say I hope that the Doctors within the Care of the Elderly have learnt by this appalling service from them and show some empathy we hope this will never happen to any other families they should be shown respect and at least discussed in private with all the Family . .
Visited Geriatric Medicine on April 2024
Review titled Whiston Hospital
Replied on 02 May 2024
Hi, Thank you for taking the time to provide your feedback, regarding your mum and your families recent experience at our Emergency Department. We are sorry to hear about you and your families experiences with the doctors on the wards your mum was on, if you could please contact the Patient Experience & Inclusion Team – patientexperienceandedi@sthk.nhs.uk and provide us with your mum’s details (name, address and DOB), we will ensure your feedback is sent to correct wards for them to look into further. We will also share your feedback with the doctor in the Emergency Department and other staff involved, who will be delighted to read your comments. Best wishes Patient Experience and Inclusion Team
-
Review titled X-Ray Department-Whiston Hospital
Rated 5 stars out of 5
by Jean Owens - Posted on 19 April 2024
My appt on 18/4/24 - I can’t praise and thank the 2 nurses who helped me - I suffer with claustrophobia and they were so kind, patient, helpful and understanding. They made a very difficult situation for me much easier and I cannot thank them enough.
Visited Don't know on April 2024
Review titled Whiston Hospital
Replied on 22 April 2024
Good afternoon Jean We are delighted to hear that you had such a positive experience in our x-ray department yesterday. I will pass your comments on to the managers in x-ray to share with the team. Thank you so much for taking the time to contact us and share your experience. best wishes Patient Experience and Inclusion Team
-
Review titled Lovely ward amazing staff.
Rated 5 stars out of 5
by Hannah - Posted on 27 March 2024
My mum has recently been admitted to 4b planned admissions, from the day she was admitted the staff were amazing, they quickly attended to her needs, and were able to keep her comfortable, they also kept me up to date when I couldn’t be there with my mum. My mum has done nothing but sing their praises
Visited General Surgery on March 2024
Review titled Whiston Hospital
Replied on 28 March 2024
Hi Hannah, Thank you for taking the time to provide your feedback on behalf of your mum following her recent admission to 4B, it is much appreciated . We are pleased to hear that you both had such a positive experience and the staff were able to put your mind at ease at times that you couldn't be with her. We will ensure this is shared with the ward team who will be delighted to receive your feedback. Wishing your mum a speedy recovery.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust