William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Too Many staff don't have a clue
Rated 2 stars out of 5
by Anonymous - Posted on 14 August 2022
Attended for an appointment. Went to reception and asked for directions and was sent to Channel day at the other end of the hospital. So i preceded to channel day and Spoke to a member of staff there and was asked to sit down. After 25 minutes waiting ( there was nobody else waiting) I enquired again at day reception and spoke to a different person who told me I was in the wrong place and she had no idea where I was meant to be other than 'down the road' she seemed irritated that I was not happy at having my time wasted by her colleagues. Apparently this was my fault. So I walked WHH grounds until I found a possible clue as to where I was meant to be going...... As a result I was late for my appointment (I was initially 20 mins early...). I'd like to thank the main building reception and channel staff for wasting my time as they were extremely efficient at this.
Visited Day treatment services on August 2022
Review titled William Harvey Hospital (Ashford)
Replied on 11 October 2022
I am sorry to hear about what was a frustrating experience. It would be helpful to know what department this relates to and when you attended. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Medical history discussed in front of everyone
by Concerned for thr future - Posted on 19 August 2022
I went to the hospital by ambulance because my bowel was blocked, although this wasn’t confirmed straight away as I had a long wait for an ambulance, and another long wait in a queue to get into the hospital and then another long wait to be seen. What I am angry about is the acceptance that we have no privacy and all our medical history is discussed in front of everyone. And I was told loudly I had an eight hour wait to see a doctor !!!While waiting I felt really sick my wife said excuse me one of the nurses she was shouted down to wait - she continued to tell the nurse that I was about to be sick, but the nurse said you will have to wait I’m busy in a very abrupt manner. My wife said to me you will have to be sick on the floor and so I was. After I was sick - I won’t go into detail - they realised the urgency of my condition and I had to have a tube put down my throat there in the corridor with everyone listening to all the gory noises- I was asked about bowel movements. And had to explain with an audience that I have a stoma. Not ashamed but why should I have to?? I never thought this day would come - what about patients confidentiality, or worse what might happen to people waiting for an ambulance or in a corridor. I really don’t think A&E could get any worse, it appears to be at rock bottom.
Visited August 2022
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William Harvey Hospital (Ashford) has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Stephanie - Posted on 28 December 2022
I became suddenly ill in July 2022 through to October 2022. I had many visits to UTC and every time I attended the treatment I received was beyond adequate. The staff were all very friendly and made me feel at ease every time. Two of the technicians in particular were always very friendly, helpful and made me feel like I was in good care. The doctors were all very good and knowledgeable and dealt with the issue every time. My overall experience has been very positive and I cannot thank the staff enough for the care that I received.
Visited Urgent Treatment Centre on July 2022
Review titled William Harvey Hospital (Ashford)
Replied on 31 December 2022
Thank you for taking the time to give your feedback about your experience of receiving care at the Urgent Treatment Centre (UTC) at William Harvey Hospital. Your kind comments will be shared with the team.
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Review titled Efficient and fast
Rated 5 stars out of 5
by Paul Carty - Posted on 12 July 2022
My wife had a serious seizure (like heart attack). She was promptly and efficiently treated and transported to the hospital where she received priority care. Now recovering well.
Visited Urgent Treatment Centre on July 2022
Review titled William Harvey Hospital (Ashford)
Replied on 17 October 2022
Thank you for taking the time to share your feedback. I am pleased to hear that your wife is recovering well and had good care at William Harvey Hospital. Best wishes for her continued recovery.
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Review titled I hope I never have to return.
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2022
Waiting time is horrendous. Doctor not very helpful and certainly didn't appreciate my diagnosis being discussed in the waiting room with people listening. I pray I never have to go there again.
Visited Accident and emergency services on July 2022
Review titled William Harvey Hospital (Ashford)
Replied on 11 October 2022
I am sorry to hear you had such a poor experience. It would be helpful to know what department this relates to at William Harvey Hospital. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Excellent
Rated 5 stars out of 5
by Ronald Costin - Posted on 22 July 2022
I had to attend A&E on Thursday 21st July with an irregular heart beat and found all staff from “checking in” all the way to and including doctors to be very efficient and understanding. Despite as usual they were under pressure and very professional I was very appreciative and want to name names but not allowed to in this review. So many many thanks to you all.
Visited Accident and emergency services on July 2022
Review titled William Harvey Hospital (Ashford)
Replied on 21 December 2022
Thank you for taking the time to share your feedback with us. Your comments will be passed on to the team.
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Review titled Fantastic staff
Rated 4 stars out of 5
by Anonymous - Posted on 16 July 2022
My elderley father in law visited A&E due to a fall although the wait times were long we were seen various departments bloods, healthcare assistants,CT scan, and the doctors and nurses the care we received was incredible all the staff working I applaud you. Treated with dignity, respect and kindness. Thank you
Visited Accident and emergency services on July 2022
Review titled William Harvey Hospital (Ashford)
Replied on 17 October 2022
Thank you for taking the time to give feedback on your father-in-law's treatment at A & E at William Harvey Hospital. I'm pleased it was a positive experience overall and I hope he has recovered well.
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Review titled In caring and false information
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2022
I am disgusted the way my father was treated he came in by ambulance with breathing difficulties and then was left in a&e for hours before getting seen then to be told he had a minor heart attack then was taken in to a room for fluids after an hour they come looking for him saying they have been looking for but it was them who put him there finally he was found a bed the cleanness was disgusting they literally remove one patient from a cubicle where there was a used pee bottle and tissue and other mess the patient had even pee on the floor they literally picked things up off the floor then put another party straight in I have been here now for 5 days and have not seen one cleaner my dad is a very proud man and when he needs the bed pan is told to wait there’s only some time you can wait my sister and I have to do it ourself I could go on and on
Visited Cardiology on July 2022
Review titled William Harvey Hospital (Ashford)
Replied on 11 October 2022
I am so sorry to hear about your father's poor experience in A & E at William Harvey Hospital. If you would like us to look into what happened, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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Review titled Caring staff
Rated 4 stars out of 5
by Petina Paton - Posted on 12 July 2022
Went into hospital of gynaecologist surgery, from time I went in till the time I was discharged the nursing and surgery staff were very friendly and caring making my operation and stay a lot easier, nursing staff easy to talk to and listen to what I had to say - channel day suite
Visited General Surgery on July 2022
Review titled William Harvey Hospital (Ashford)
Replied on 17 October 2022
Thank you for taking time to share your positive experience at Channel Day Suite at William Harvey Hospital. I'm pleased to hear that the staff were friendly, caring and easy to talk to and that they listened to what you had to say. Best wishes
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Information supplied by East Kent Hospitals University NHS Foundation Trust