William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about William Harvey Hospital (Ashford).
Reviews
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Review titled Very Disappointing
Rated 1 star out of 5
by Nikki - Posted on 12 August 2024
I regret, I cannot say that my four days' experience at the WHH (A&E, then in the Ward) was an eperience I would recall with pleasure. Therefore, I, personally, would not recommend this hospital to friends or family!
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 August 2024
Dear Nikki, Thank you for passing on your feedback. I am so sorry that you had such a bad experience. Would you mind contacting my team's email address which is ekhuft.patientvoice@nhs.net and giving a bit more clarity regarding why you wouldn't recommend our Trust. It would help so we can improve our services and hopefully yours should you attend our hospitals again. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Fantastic staff, fantastic care
Rated 5 stars out of 5
by MRS S L POLLOCK - Posted on 24 August 2024
Came as out patient and found all staff to be kind, pleasant, helpful. Appointment bang on time and staff went above and beyond! First time and was very impressed. Very pleased to see Costa Coffee here .
Visited Oral and Maxillofacial Surgery on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 03 September 2024
Dear Mrs Pollock, Thank you for your kind words. I will be sharing with the staff, who I'm sure will be very happy to read your feedback. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Superb treatment
Rated 5 stars out of 5
by Tony Buttler - Posted on 13 August 2024
The treatment I received from the time that the support volunteer arrived in advance of the ambulance on the afternoon of 27 July to my discharge on 6 August was superlative. Every one of the medical staff that attended me performed in the most professional way and cheerful manner. Absolutely brilliant. Thank you.
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 14 August 2024
Dear Mr Buttler, Thank you so much for your lovely piece of feedback. I have passed your kind words onto the department. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled thank you and sorry its so late
Rated 5 stars out of 5
by Irena Chojnacka - Posted on 31 August 2024
sorry its so late! but on the 15th august of 2013- the a/e consultant on that shift saved my life. I had a brain bleed from a ruptured avm. she asked my husband if I could be in a research trial for stopping bleeding- and it worked. I am now 11 years after the horror of this episode and will forever be grateful for her care and all of the hcp's that assisted her. I am so thankful- thank you -irena chojnacka ( it happened on the 15/8/2013) A day I will never forget ....It has changed my life and I have only you and your fabulous team to say a great big thank you for all you did in saving my life x
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 03 September 2024
Dear Ms Chojnacka, Your story is lovely to read and it is never too late I feel to pass on gratitude. I will make sure to pass on your feedback to the department. I am so pleased your experience has had a positive impact on your life thanks to our wonderful staff. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Totally useless
by Paula Bottone - Posted on 23 August 2024
I was in a mental crisis last night. I was phoned by a doctors and was told that I should go to the William Harvey hospital. I arrived and was triaged and was told that I was to have a wound dressed and speak to a member of the mental health team. What a complete load of rubbish. I was waiting and kept on asking and was told the doctor would be 10 minutes. I am also autistic and have adhd. This was not taken into consideration. 6 and a half hours later, the mental health room, which happens to be in the rapid assessment area ,began to fill up with patients which I was not comfortable, so without questioning I left the hospital and returned home. It is now 8.50am and I'm feeling worse than before I went in. The hospital is a disgrace and should be absolutely ashamed of themselves. I will never trust them again and it's an absolute shambles
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 03 September 2024
Dear Ms Bottone, I am so sorry you had such an ordeal. Would you be willing to discuss your experience further by contacting my departments email address which is ekhuft.patientvoice@nhs.net I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Caring a&e female doctor
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2024
We visited a&e yesterday 21/07 (it was my birthday!) We saw a young female doctor at the end of her long shift. She spent around 30 minutes, listening, talking and recommending treatment for my long illness. I had recently spent three weeks at whh & four days at k&c. She was caring, warm & professional throughout, a real credit to the NHS! Thank you young woman, your honest & kind support, really makes a difference, you’re a credit to your profession. I hope that you had a pleasant evening. Many thanks.
Visited Accident and emergency services on July 2024
Review titled William Harvey Hospital (Ashford)
Replied on 30 July 2024
Thank you so much for your beautiful feedback. I will make sure to share your kind words with the staff you mentioned. I wish you all the best. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Efficient, kind experience
Rated 5 stars out of 5
by Teresa - Posted on 18 July 2024
Had hysteroscopy under general anaesthetic and can’t fault the experience. The staff were friendly even though very busy. The doctor went out of her way to explain the findings and the anaesthesiologist was excellent especially as I have underlying issues making anaesthetic more risky. Recovery swift and a comfortable environment. Thank you!
Visited Day treatment services on July 2024
Review titled William Harvey Hospital (Ashford)
Replied on 22 July 2024
Dear Teresa, Thank you so much for your lovely feedback. I will make sure to sure your words with the departments mentioned. I wish you all the best and a speedy recovery. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Thank you
Rated 5 stars out of 5
by Anne - Posted on 15 July 2024
My husband had excellent care and treatment at William Harvey. The staff were attentive and kind from when he was admitted to A&E then through to AMU, Cambridge1 and Kennington Ward. He was really well looked after. Thank you.
Visited Don't know on July 2024
Review titled William Harvey Hospital (Ashford)
Replied on 19 July 2024
Dear Anne, Thank you so much for passing on you feedback. I have passed your kind words onto the departments mentioned. I wish you and your husband all the best. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Respected my wishes
Rated 5 stars out of 5
by CISELA - Posted on 29 August 2024
when l fell and fractured my femor my for over 85 years fear of being a hospital patient surfaced but is gone now. the surgery seemed painless and the minimal medication felt good. my wishes felt respected by the doctors and nurses. exercising and only healthy food feel meaningful, necessary and joyous now. a speedy recovery follows thankfully
Visited Orthopaedics on June 2024
Review titled William Harvey Hospital (Ashford)
Replied on 03 September 2024
Dear Cisela, What an excellent post to read. I am pleased that you had such a pleasant experience. I wish you a speedy recovery and will pass on your feedback to the staff involved who will be very happy to receive your lovely words. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Superb treatment
Rated 5 stars out of 5
by Jeff Williams - Posted on 17 June 2024
Really great treatment when it was needed. Despite the pressure from the pressure of incoming patients the staff were very cheerful no matter what they had to deal with. Quickly settled on a trolley and made sure I was comfortable, doctor soon had a look and was sent through to majors, where again brilliant care was experienced. the nurses were angels and deserve every penny they earn.
Visited Accident and emergency services on June 2024
Review titled William Harvey Hospital (Ashford)
Replied on 18 June 2024
Dear Mr Williams, Its so lovely to read such positive feedback particularly related to the care you received on A&E. Our staff in these areas quite often get overlooked and they will be overjoyed to read your kind words. Thank you for sending your thoughts in. I wish you a speedy recovery. Kind regards Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust