William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No coordination
Rated 1 star out of 5
by Stephen - Posted on 08 October 2024
i recently had time in this hospital,staff no complaints,but i had to chase my process 4 times,there is no coordination, and a lot of complaints, and time wasting, and spent 7 hours,like others to be discharged?
Visited Don't know on April 2024
Review titled William Harvey Hospital (Ashford)
Replied on 11 October 2024
Dear Stephen, Thank you for passing on your feedback. I am really sorry to read that you had such a difficult experience relating to communication and the process itself. Please could you advise which department in the hospital you were visiting? If you would like to discuss the issues that you raised please contact the Patient Voice & Involvement team via our email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Eye casualty advice
by Ponytail - Posted on 25 March 2024
My son has a flare up of uveitis so we call the eye triage but the call ended after a minute message so not able to talk to anyone. We tried to call eye casualty reception for advice and the receptionist quickly dismissed us telling us to call the other triage and when we ( tried to) explained that it was not possible to communicate with anyone he said they were busy then for some unknown reason ask me not to shout when I replied I wasn't ( please feel free to listen to the record call around 12.15) she hang up . This is unacceptable unprofessional and potentially negligent
Visited Ophthalmology on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
I am so sorry to read about your poor experience. This is not the way we want any of our patients to be treated and I can only imagine how upsetting and frustrating this must be for you trying to get treatment for your son. Please could you contact my team via our email address which is ekhuft.patientvoice@nhs.net and we will try to assist. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Children’s A&E was absolutely fantastic
Rated 5 stars out of 5
by Ruth - Posted on 15 March 2024
Excellent service at the children’s A&E! Nurses and doctors were all brilliant, patience and caring. There were plastic screens in between seats in the waiting area which was a huge relief and even some staff giving out refreshments! Probably the smoothest and easier A&E experience we’ve ever had!
Visited Accident and emergency services on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Ruth, Thank you so much for your feedback. I will make sure to share your kind words with the department. I am glad you had a positive experience. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Appalling
Rated 1 star out of 5
by Colin Wiles - Posted on 27 March 2024
Appalling experience from start to finish. Staff and departments do not communicate. We were referred by Deal hospital but the eye clinic claimed to have no knowledge of us. Staff there were rude. We were sent to the urgent treatment centre for triage who sent us to zone D, waited there for 90 minutes and then were sent to the eye clinic who admitted they did have a referral from Deal! In zone D there was a sign on the wall saying it will take three hours to see a GP (would a non-UK resident know what a GP is?) but when I queried this I was told it was out of date! At no stage were we given any indication of how long each stage of the process would take. In between all of this a lot of staff seemed to spend time chatting. The only bright light was a volunteer in the Eye Clinic who tried to help. Four hours from start to finish. Overall, most of the clinical staff are good but they are let down by poor management, poor processes and lack of communication.
Visited Ophthalmology on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Mr Wiles, I am so sorry to read that you had such a bad experience. This is not the way we expect any of our patients to be treated. I completely empathise with you and understand how frustrating it must have been particularly when all you want sometimes is a bit of clarity. If you would like to discuss this further please contact my department via our email address which is ekhuft.patientvoice@nhs.net I look forward to hearing from you Josh Page (Patient Feedback Co-Ordinator)
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Review titled Thankful for all the hard work and care by staff
Rated 5 stars out of 5
by David - Posted on 06 March 2024
My young daughter had an abscess in her back. She was in a terrible way despite the painkillers and antibiotics that had been prescribed to her at another walk-in centre. As she got increasingly worse, we eventually were instructed to attend the William Harvey, where they gave her morphine (which did not work), and we were told to return the following day for surgery. Whatever they did was transformational, and I am amazed that they did this all with the shortest possible notice. There was not one member of staff who did not give her the utmost care, whether it was the nurse who saw my daughter and wife in the car park and rushed over with a wheelchair to the anaesthetists, surgeons, etc. My wife and daughter are attended to by people who genuinely love their jobs and care for them. I am amazed that the staff who work within the NHS have not given up. The press is full of negativity, always stating that it is failing. An amazing group of people is holding it together. This is not a one-off; my sister was diagnosed with breast cancer in 2010, and she is still with us now; along with the removal of her breast, chemo, hip replacement because of the chemo, and whatever else came up, she has been thoroughly looked after. Of course, there have been failures in some areas, but there needs to be balanced views and coverage, which I do not believe to be the case. To all those who work in the NHS, there are common people like me who fully support your request for pay and conditions and are thankful for your amazing work. Thank you!!!
Visited Don't know on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
Dear David, Thank you so much for such an in depth piece of feedback which describes not just the care your wife and daughter received but your sister as well. This is such a kind and measured write up and it is responses like this that provide our staff with such hope and relief that they are indeed doing a good job for our patients and their families. I am so pleased that your family has been so well cared for and will make sure to share your amazing comments with our staff. If you would like to discuss your feedback please contact my team's email address which is ekhuft.patientvoice@nhs.net We would be delighted to hear from you. I wish you and your family all the best and your daughter a speedy recovery. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Brilliant team
Rated 5 stars out of 5
by Mr L R Parry - Posted on 13 March 2024
I had a catheter angiogram on Monday, was very anxious, but the staff was excellent put me at ease, My Nurse surpassed him self, so helpful and explained every think well, But all the staff was friendly with a smile, only problem was waiting for the report which took a few hour's. It is a shame they do not have the funding from the trust to make it a centre of excellence doing high end surgery to save people going to the London hospitals,
Visited Cardiology on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Mr Parry, Thank you for passing on your feedback and I have made sure to share your words with the department. I am so pleased you was treated so well. I'm sorry you had to wait for a long time for the report however. I can appreciate how frustrating this must have been. You raise a good point in relation to access to services, if you wanted to raise this you could contact the Kent & Medway ICB (integrated Care Board) and give some feedback. I wish you all the best. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Attentive professional care
Rated 4 stars out of 5
by ACC - Posted on 11 March 2024
Procedure was explained prior to it's commencement. Nurse n made me feel really welcome and looked after me post op. Well done to Nurse n. Theatre was spotless and the team working on me clearly had a great rapport.Thry worked well together which gave me reassurance as a patient.
Visited Cardiology on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Patient, Thank you so much for your feedback. I am so glad to read that you was made to feel welcome and that you felt looked after. This is as it should be but its really lovely of you to acknowledge this and feed this back. I also appreciate your comments surrounding the departments cleanliness and the reassurance you received. I will make sure this is all shared with the department. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled MaxFax - Wonderful Service, Great Staff
Rated 5 stars out of 5
by Tricia Casey-Green - Posted on 09 March 2024
I have been attending Maxillo Facial dept for quite a few months now for various issues brought on by another rare condition. Everyone, from reception to secretarial, to nurses and consultants have been nothing short of fabulous. Kind, considerate and professional. Friendly without being familiar. I had to wait for eventual treatment and even a minor mix up was dealt with in a sympathetic way. The consultant involved was brilliant and knew about the condition that brought me to the door, which was reassuring. There were other patients who needed their services more than myself, and they also had nothing but excellent things to say about them. This department is great - and I would like to make sure that they know that.
Visited Oral and Maxillofacial Surgery on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 June 2024
Thank you so much for your feedback. I am so happy to read that you were treated so well by all staff involved and it is so kind of you to share your positive experience. I have passed this onto the department. All the best to you. Josh Page (Patient Feedback Co-ordinator)
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Review titled A and E
Rated 5 stars out of 5
by Sarah - Posted on 22 March 2024
My daughter suffer an anaphylactic reaction, she was treated with dignity and respect. She was seen very quickly in an and E. Blood tests were taken quickly, we had a wait for the results. We then went to serc unit! The staff there were kind, caring and reassuring to a very frightened 16 year old.
Visited Accident and emergency services on March 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Sarah, Thank you so much for your kind words. I am so pleased to read that your daughter was treated so well and I wish her a speedy recovery. I will make sure to share your comments with the department, which I'm sure they will love to hear. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Great care and kindness
Rated 5 stars out of 5
by Kim - Posted on 05 February 2024
My mum has sadly been at the William Harvey since last Tuesday at midnight. The care she has received from everyone from critical care to the staff on Kent a2 ward has been outstanding. I know they are busy yet everyone has gone above and beyond. She’s been so well looked after and I’ve been here for 12 hours some days so know it’s constant and she even asked me to do this. Thank you for everything all of you.
Visited Don't know on February 2024
Review titled William Harvey Hospital (Ashford)
Replied on 28 May 2024
Dear Kim, Thank you so much for your lovely words. I have made sure to share your feedback with the departments you mentioned who will be so grateful. I am so glad your Mother received such great care. This is the care we expect all our patients to experience. Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust