Wincanton Community Hospital
Dancing Lane, Wincanton, Somerset, BA9 9DQContact details and Patient Advice and Liaison Service (PALS)
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Review titled Great practice, great people
Rated 5 stars out of 5
by Jasmine - Posted on 26 July 2023
The wonderful receptionist at WCH and the X-ray department colleague (radiologist?), the latter for getting me ‘in, done and out’ so quickly and efficiently! The lovely receptionist - upon her ringing to organise my X-ray I mentioned about having a baby whom I couldn’t organise alternative care for, for the appt. She immediately offered to look after him for me whilst I had my X-ray and was very reassuring. When we arrived for our appt she remembered before I even had to say anything and said she would happily look after him for me whilst I had my X-rays done. Whilst I know this might be ‘usual practice’ she was honestly amazing with him - he doesn’t usually leave my side and can be quite unsettled if he has to do so. She honestly was so wonderful with him, he was happy to be with her whilst I had my xrays done and I felt comfortable leaving him with her also. A really truly wonderful team there who are an absolute credit to the NHS. Thank you again. I hope this gets back to them and they get a positive appraisal from it! We were done in less than 10 minutes and it was such a huge comfort to me knowing my little boy was happy. Thank you NHS and the amazing staff for going above and beyond. Truly appreciated!
Visited Musculo-skeletal services on July 2023
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Information supplied by Somerset NHS Foundation Trust