Woodland Hospital
Woodland Hospital, Rothwell Road, Kettering, Northamptonshire, NN16 8XFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Mixed Experience
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2024
My experience so far has been a little but of a mixed bag. My initial consultation wasn't handled with much grace. Firstly, I was asked to explain why I was there which, after waiting many months following a referral, made me feel like the person in front of me had zero idea why I was sitting there. I started to explain my symptoms (which had changed/evolved/gotten worse over the past 2 years) to be spoken over each time and not allowed to finish. I wasn't able to describe what I had been going through in enough detail - as such, I came away from the consultation very upset. I then waited for an appointment from Radiology. After a number of weeks of not receiving anything, I reached out by phone to check if the appointment for a scan had been requested. They checked my file and told me that the consultant hadn't made the request. After a bit of back-and-forth they confirmed that it had been missed. The appointment was then booked in. Telephone staff and Reception staff have been consistently polite and can't fault them. The Radiologist was friendly and professional - she advised that I made a follow up appointment with my consultant on the way out as the results will have been reviewed by them that evening (fantastic i thought!). Unfortunately, the earliest follow up appointment available was 5 months away! I took this and went home very concerned. The day of the follow up arrived and I received a phone call from my consultant 2 hours before my face-to-face appointment - this in itself was enough to send me into panic - firstly, this gave an impression of urgency, like they had found something really bad on my results. Secondly, I wasn't expecting the call, I wasn't in the correct mindset meant i didn't get answers to the questions I had. I understand they had a few minutes in-between appointments and may have had good intentions but they should bare in mind that some people need to 'prepare themselves' so-to-speak. I then waited for a date for a diagnostic laparoscopy. Worried about the letter 'going walkies', I asked to be contacted by email. While on holiday many months later (not having a date yet), I emailed to get an update and was told the letters were sent in the post and that my pre-op was that afternoon (I was on the other side of the world, plus the letter was dated only 2 days prior to the pre-op so 99% sure I wouldn't have received it in time anyway). Rearranged pre-op, which all went smoothly - wonderful staff. The day of my procedure went well - all staff I spoke to were fantastic. I even internally giggled walking into the theatre in my compression socks as it was like entering a film set. Post-op care was great, very caring people. Unfortunately, I didn't gain a diagnosis (not their fault of course) so was told to go back to my GP (starting from the beginning for the 3rd time). I have since been referred back to Woodlands...
Visited Gynaecology on November 2023
Review titled Woodland Hospital
Replied on 29 January 2024
We value your feedback, thank you for taking the time to complete your review. As we are unable to identify you from the feedback, please can you reach out to 01536 536352 for us to be able to look into this further for you.
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Review titled Poor practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
The nursing staff and admin staff were exemplary, they could not have been better, they were very professional, caring and dedicated, as one would expect. Sadly the consultant was brusque, impatient, hurried and rude.
Visited Orthopaedics on September 2023
Review titled Woodland Hospital
Replied on 07 November 2023
Thank you for sharing your experience. I am sorry to hear your consultant treatment didn't meet our usual standards. Would you like to be seen by another consultant or discuss further so we can rectify any issues and concerns? I am pleased to hear our staff, both clinical and admin teams treated your with care and professionalism. Please reach out directly if we can support you on 01536 536 891.
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Review titled Pathetic and unprofessional attitude of Spinal surgeon
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
After a long wait I was reviewed by spinal surgeon who seemed to be quite in a hurry. He did not introduce himself what to speak of greeting a patient in a decent way. He did not bother to examine me which can be checked from his notes, He just said few words quickly and that’s it. I had to ask him questions even about warning symptoms and Physiotherapy etc .He did not even gave me a pain killer. My GP had advised me better than a specialist like him. I think he must have assigned me just 10 minutes. Extremely disappointed. I hope my concerns would be addressed as I am very upset on this treatment.
Visited Back services on July 2023
Woodland Hospital has not yet replied.
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Review titled Amazing Medical Provision
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
Swift and professional service, empathetic staff and informed and compassionate consultant's. Cannot recommed this facility more.
Visited Orthopaedics on July 2023
Review titled Woodland Hospital
Replied on 29 August 2023
Thank you for your kind comments regarding your recent experience and treatment from our nrusing staff and consultant. We do value and appreciate your feedback.
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Review titled Exceptional Care
Rated 5 stars out of 5
by Jackie H - Posted on 18 July 2023
I have had three procedures at The Woodlands. Every time I have received the best possible care from all the staff (receptionists,nurses,consultant, anesthetist and physiotherapists) also the food was very good. All of my operations went very well and would not hesitate to return if I needed any further treatment in the future.
Visited Orthopaedics on May 2023
Review titled Woodland Hospital
Replied on 16 November 2023
Thank you for the praise and kind comments, we are happy you found our staff to be so supportive during your experience, thank you for choosing Woodland Hospital for your care and procedures.
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Review titled Lovely staff, very efficient process
Rated 5 stars out of 5
by Anne Duffy - Posted on 24 May 2023
I attended Woodlands for a cataract removal procedure. I was there for nearly 3 hours. Whilst I was there, I never felt that I was just left alone- the nurses were lovely, attentive and efficient. The procedure only took about 20 minutes - in between my BP was taken, nurses explained what was going to happen , a cup of tea was made for me. In preparation for the procedure , the nurse kept asking if I was ok, she made sure I was comfortable. After the procedure my BP was taken again. A nurse went through aftercare. Another cup of tea was made for me. It all went very smoothly. I appreciated the care I received.
Visited Cataract Surgery on May 2023
Review titled Woodland Hospital
Replied on 30 May 2023
We are delighted you were kept well informed and cared for during your cataract surgery. We aim to exceed the expectations of our patients with our service. Thank you for choosing us for your cataract surgery and please feel free to reach out if we can do anything further.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Ann Carolyn Hollingworth - Posted on 22 May 2023
Many thanks to the orthopaedic surgeon & his team for the excellent treatment throughout my experience of knee replacement from beginning to end. Always kind, cheerful & pleasant. Worst part was tackling the green stockings!. Locals were amazed how quickly I could walk properly after the op. Very grateful indeed to you all & will be back for a hip replacement before long. Signage to the hospital needs replacing immediately for safety reasons.
Visited Orthopaedics on May 2023
Review titled Woodland Hospital
Replied on 30 May 2023
Thank you Ann for your sharing your experience following your knee replacement. Wonderful to hear about your recovery and ability to walk properly after your surgery. Sorry about the green stockings!! The signage to the hospital is being resolved by Highways Uk and they promise a resolution is imminent. All the best for your continued recovery and we will be thankful if you choose us again for future.
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Review titled Great practice and staff
Rated 5 stars out of 5
by Natalie Coleman - Posted on 18 April 2023
Amazing,friendly staff, look after you very well, clean facility's, and dignity of having your own room, before and after my procedure I was well informed and observed, yummy food too, would definetly recommend this place to anyone!
Visited General Surgery on April 2023
Review titled Woodland Hospital
Replied on 24 May 2023
Thank you Natalie, we do out utmost to provide a welcoming, caring and clean hospital for all our patients. We really appreciate your recommendation!
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Review titled Fantastic staff
Rated 5 stars out of 5
by Keith Harris - Posted on 07 March 2023
We had a visit to see our consultant regarding my back issue on the 3rd March. Not only was he very helpful and he patiently explained the problems with my back to me. The staff in the small reception area were brilliant too. They bent over backwards to enable my urgent appointments required to be scheduled quickly and efficiently thus putting my mind at ease. Thank you very much to the staff at Woodlands.
Visited Orthopaedics on March 2023
Review titled Woodland Hospital
Replied on 24 May 2023
We are here to support you throughout your patient journey with us. We are a 'team' and we do out best to meet the needs of our patients. Thank you for choosing the Woodland Hospital.
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Review titled Hip replacement/keyhole knee
Rated 1 star out of 5
by S Bains - Posted on 12 January 2024
After hip replacement no physio was provided am in more pain now than beforehand re replacement. Very poor reason provided for not providing physio. Have reported this previously and no action taken nor any contact made by Ramsey health (woodlands hospital)
Visited Orthopaedics on December 2022
Review titled Woodland Hospital
Replied on 17 January 2024
Thank you for sharing your comments with us. From our records, it shows physiotherapy was provided for your pre and post operatively for your 1st procedure (hip). Post operative physio is based on a clinical need for your 2nd procedure ( knee) which would be requested by your Consultant. If you wish to speak to our physiotherapy team, please do not hesitate to contact us and we can discuss further.
Information supplied by Ramsay Healthcare UK Operations Limited