Woodland Hospital
Woodland Hospital, Rothwell Road, Kettering, Northamptonshire, NN16 8XFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First class treatment
Rated 5 stars out of 5
by Cecilia Willis - Posted on 01 April 2024
I have undergone two surgical procedures at the Woodlands hospital, a knee replacement last year, and a reverse polarity shoulder replacement this February. The level of care and attention has been truly superb, from the receptionists, the pre-op visits, the most excellent surgical team, the nursing staff, and finally, the physiotherapists. The wards are so clean, and the food is wonderful. Well done Woodlands hospital!
Visited Don't know on February 2024
Review titled Woodland Hospital
Replied on 20 April 2024
Thank you so much Cecilia for taking the time to write such an amazing review of all aspects of your pathway through Woodland Hospital. I will make sure that your comments get passed to all of the teams as they will really appreciate your kind words. We are so thankful that you chose Woodland Hospital for both surgical procedures.
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Review titled Excellent service
Rated 5 stars out of 5
by Caroline Berry - Posted on 12 February 2024
Very good service would highly recommend.The staff are friendly ,Hospital is clean,appointments are to time and next booked appointment was all made whilst present.
Visited Orthopaedics on February 2024
Review titled Woodland Hospital
Replied on 27 March 2024
Thank you for taking the time Caroline to review your visit to Woodland Hospital. We are so glad to hear that your experience exceeded your expectation.
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Review titled First class service
Rated 5 stars out of 5
by Mark Beddoe - Posted on 23 January 2024
I recently had a full Hip replacement on the NHS at Woodland Hospital. The whole process fro start to finish was of the highest standard. From diagnosis of condition and communication of the procedure to take place I was kept fully informed. Every member of staff I came into contact with and there were many were professional, caring and dedicated. Nothing was to much trouble. Staff including administration, pre-operative care, Surgical, post-operative care and support staff including providers of Lunch etc were all fully committed to my well being. I found the staff very supportive of each other and they all kept me informed all the way through my stay, any questions were answered and nothing was to much trouble. This all went to make my stay as stress free as possible. Thankyou all very much Mark Beddoe
Visited Orthopaedics on January 2024
Review titled Woodland Hospital
Replied on 13 February 2024
Thank you Mark for taking the time to review on your great visit. We are so glad to hear that on your whole pathway you were looked after with the care that is expected. We have passed on your great feedback to the teams mentioned and it really does mean a lot. Thank you for choosing Woodland Hospital for your care.
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Review titled Superb treatment
Rated 5 stars out of 5
by Mrs Valerie Tyrer - Posted on 03 May 2024
All the team performed a brilliant operation on my left knee. I am no longer in pain and the limp has gone. I have recovered well, plenty of exercising, keeping flexible. Many thanks to the nursing staff and physiotherapists too. Wonderful hospital and staff, thank you very much.
Visited Orthopaedics on January 2024
Woodland Hospital has not yet replied.
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Review titled Excellent staff
Rated 5 stars out of 5
by Joanne Banfield - Posted on 10 December 2023
From going in to being discharged the whole experience was very positive. The staff are absolutely brilliant they are positive and cheerful which is what you want after surgery and very attentive. I would happily recommend this hospital to anyone.
Visited Back services on December 2023
Review titled Woodland Hospital
Replied on 29 December 2023
Thank you Joanne for your feedback, the team strive for 100% satisfaction and its great to hear you had such a positive experience at Glendon Wood Hospital.
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Review titled Caring staff
Rated 5 stars out of 5
by Susan Saull - Posted on 15 December 2023
Had a complete joint replacement and very well looked after by all staff who took care of me in room 202. Nothing was too much trouble.
Visited Orthopaedics on December 2023
Review titled Woodland Hospital
Replied on 28 December 2023
Thank you so much Susan, for your kind review. Your kind words have been forwarded to the staff, we are so glad to hear you had a positive experience at the Woodland Hospital, thank you for choosing us for your procedure.
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Review titled Rude receptionists - shock
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
They should train their receptionists / appointment bookers on basic manners especially considering they're speaking to people forking out hundreds of pounds to use their services. I was spoken to as if I was asking the lady for a favor at great personal expense to book me in, not that ill be spending £1000s with them on procedures. I advise they return to their old GP surgery receptionist jobs as that's where it feels they've gotten them from. Ill be finding an alternative provider and this receptionist cost this hospital my business.
Visited Orthopaedics on December 2023
Woodland Hospital has not yet replied.
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Review titled Mixed Experience
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2024
My experience so far has been a little but of a mixed bag. My initial consultation wasn't handled with much grace. Firstly, I was asked to explain why I was there which, after waiting many months following a referral, made me feel like the person in front of me had zero idea why I was sitting there. I started to explain my symptoms (which had changed/evolved/gotten worse over the past 2 years) to be spoken over each time and not allowed to finish. I wasn't able to describe what I had been going through in enough detail - as such, I came away from the consultation very upset. I then waited for an appointment from Radiology. After a number of weeks of not receiving anything, I reached out by phone to check if the appointment for a scan had been requested. They checked my file and told me that the consultant hadn't made the request. After a bit of back-and-forth they confirmed that it had been missed. The appointment was then booked in. Telephone staff and Reception staff have been consistently polite and can't fault them. The Radiologist was friendly and professional - she advised that I made a follow up appointment with my consultant on the way out as the results will have been reviewed by them that evening (fantastic i thought!). Unfortunately, the earliest follow up appointment available was 5 months away! I took this and went home very concerned. The day of the follow up arrived and I received a phone call from my consultant 2 hours before my face-to-face appointment - this in itself was enough to send me into panic - firstly, this gave an impression of urgency, like they had found something really bad on my results. Secondly, I wasn't expecting the call, I wasn't in the correct mindset meant i didn't get answers to the questions I had. I understand they had a few minutes in-between appointments and may have had good intentions but they should bare in mind that some people need to 'prepare themselves' so-to-speak. I then waited for a date for a diagnostic laparoscopy. Worried about the letter 'going walkies', I asked to be contacted by email. While on holiday many months later (not having a date yet), I emailed to get an update and was told the letters were sent in the post and that my pre-op was that afternoon (I was on the other side of the world, plus the letter was dated only 2 days prior to the pre-op so 99% sure I wouldn't have received it in time anyway). Rearranged pre-op, which all went smoothly - wonderful staff. The day of my procedure went well - all staff I spoke to were fantastic. I even internally giggled walking into the theatre in my compression socks as it was like entering a film set. Post-op care was great, very caring people. Unfortunately, I didn't gain a diagnosis (not their fault of course) so was told to go back to my GP (starting from the beginning for the 3rd time). I have since been referred back to Woodlands...
Visited Gynaecology on November 2023
Review titled Woodland Hospital
Replied on 29 January 2024
We value your feedback, thank you for taking the time to complete your review. As we are unable to identify you from the feedback, please can you reach out to 01536 536352 for us to be able to look into this further for you.
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Review titled Poor practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
The nursing staff and admin staff were exemplary, they could not have been better, they were very professional, caring and dedicated, as one would expect. Sadly the consultant was brusque, impatient, hurried and rude.
Visited Orthopaedics on September 2023
Review titled Woodland Hospital
Replied on 07 November 2023
Thank you for sharing your experience. I am sorry to hear your consultant treatment didn't meet our usual standards. Would you like to be seen by another consultant or discuss further so we can rectify any issues and concerns? I am pleased to hear our staff, both clinical and admin teams treated your with care and professionalism. Please reach out directly if we can support you on 01536 536 891.
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Review titled Pathetic and unprofessional attitude of Spinal surgeon
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
After a long wait I was reviewed by spinal surgeon who seemed to be quite in a hurry. He did not introduce himself what to speak of greeting a patient in a decent way. He did not bother to examine me which can be checked from his notes, He just said few words quickly and that’s it. I had to ask him questions even about warning symptoms and Physiotherapy etc .He did not even gave me a pain killer. My GP had advised me better than a specialist like him. I think he must have assigned me just 10 minutes. Extremely disappointed. I hope my concerns would be addressed as I am very upset on this treatment.
Visited Back services on July 2023
Woodland Hospital has not yet replied.
Information supplied by Ramsay Healthcare UK Operations Limited