Woodthorpe Hospital
Woodthorpe Hospital, 748 Mansfield Road, Woodthorpe, Nottingham, Nottinghamshire, NG5 3FZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible aftercare
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2024
I had a knee replacement on 15/09/2024 following surgery I was left in urine bed sheets for several hours with the excuse they were short staffed. I pressed my buzzer as needed to go to the toilet no one came. I had to wet myself very degrading and my splint sheets and bandages were wet through. There were signs everywhere to press the buzzer to get out of bed I did this and got told off for not getting out of bed. I was in so much pain I was screaming still no one came. I envelope tried to telephone the ward several times from my mobile no answer. I was eventually prescribed additional pain relief from the doctor but the nurse wouldn’t give it to me even though it was on my record signed by the doctor. Then came the physio who gave me a booklet went through it once, walked me in and down the ward and up and down the stairs once and told me I was fit to go home (they appeared too busy getting ready for the next days operations). Finally I got my follow up appointment which should be after 6 weeks to tell me I’m fit to drive and work etc I received a letter with a telephone consultation for 10th January 2025. To be honest if you get a chance to have your surgery done somewhere else I would take the opportunity. There was a definite lack of empathy and the care was horrendous I felt like I was at a meat market would not recommend this hospital.
Visited General Surgery on September 2024
Review titled Woodthorpe Hospital
Replied on 04 October 2024
Hi, Thank you for your honest review. We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at Jessica.varcianna@ramsayhealth.co.uk when you have a chance. Thank you, and we look forward to hearing from you.
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Review titled Nobody answers the phone
Rated 2 stars out of 5
by David - Posted on 23 September 2024
It is almost impossible to contact the hospital by phone. Again today,I kept calling and being put on hold. The call drops out after 12 minutes. It is not a one off! I would advise try calling the hospital before you chose this hospital for any procedure
Visited Don't know on September 2024
Review titled Woodthorpe Hospital
Replied on 02 October 2024
Hi David, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with our telephone system. Please reach out to me @Jessica.Varcianna@ramsayhealth.co.uk when you can so we can address this situation directly.
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Review titled Extremely poor aftercare
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2024
Your review: I had a knee replacement on 15/09/2024 following surgery I was left in urine bed sheets for several hours with the excuse they were short staffed. I pressed my buzzer as needed to go to the toilet no one came. I had to wet myself very degrading and my splint sheets and bandages were wet through. There were signs everywhere to press the buzzer to get out of bed I did this and got told off for not getting out of bed. I was in so much pain I was screaming still no one came. I envelope tried to telephone the ward several times from my mobile no answer. I was eventually prescribed additional pain relief from the doctor but the nurse wouldn’t give it to me even though it was on my record signed by the doctor. Then came the physio who gave me a booklet went through it once, walked me in and down the ward and up and down the stairs once and told me I was fit to go home (they appeared too busy getting ready for the next days operations). Finally I got my follow up appointment which should be after 6 weeks to tell me I’m fit to drive and work etc I received a letter with a telephone consultation for 10th January 2025. To be honest if you get a chance to have your surgery done somewhere else I would take the opportunity. There was a definite lack of empathy and the care was horrendous I felt like I was at a meat market would not recommend this hospital
Visited General Surgery on September 2024
Review titled Woodthorpe Hospital
Replied on 07 October 2024
Hi, Thank you for your honest review. We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at Jessica.varcianna@ramsayhealth.co.uk when you have a chance. Thank you, and we look forward to hearing from you
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Review titled Inadequate
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
Tried to contact this hospital by phone, email and form on website regarding patient’s operation it's impossible. Phoned two days ago and was told I would receive a call back have had no response. No reply to email sent yesterday either. Had been told to contact them regarding test results they requested
Visited Don't know on September 2024
Review titled Woodthorpe Hospital
Replied on 02 October 2024
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to me @Jessica.Varcianna@ramsayhealth.co.uk when you can so we can address this situation directly.
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Review titled Fabulous apart from the telephone system
Rated 5 stars out of 5
by Paul - Posted on 07 October 2024
I recently had a total knee replacement at Woodthorpe and couldn't fault any of the treatment I received whilst there but trying to get through to Woodthorpe by telephone is more painful than the actual operation. For such a professional organization the telephone system is woefully inadequate and very patient unfriendly.
Visited Don't know on September 2024
Review titled Woodthorpe Hospital
Replied on 10 October 2024
Paul, we're glad you had such a wonderful experience with us! We are sorry about our Telephone lines, they are currently under review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Review titled Superb hospital to receive treatment at
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
Every member of nursing/operating theatre teams I met & others, including the young lady who took my order for an after-operation sandwich & the lady who wheeled me down to the car on discharge; the Consultant who performed my surgery, the anaesthetist & the physiotherapist were wonderful. Everyone ensured I was put at ease; reassured about the surgery & they ensured my privacy when changing etc. was maintained. The whole experience was superb. I cannot thank the team enough. Wonderful hospital
Visited Orthopaedics on August 2024
Review titled Woodthorpe Hospital
Replied on 05 September 2024
Hi, thanks for your praise and kind comments about our team and your positive comments about Woodthorpe Hospital! We hope to be of service to you again in the future. Best wishes, Woodthorpe Hospital
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
Phone calls - sat on hold for nearly an hour to speak to reception, this was over several days and some days I gave up. If I pressed that I was paying for my treatment - straight through to speak to someone, then put on hold for 45 minutes before I got to speak to someone. Arrived for appointment- been cancelled with no notice to me. Second opinion at another hospital - switchboard actually answer and looks like I'll be getting my op shortly, still waiting for Woodthorpe after 4 years. I would not recommend
Visited Don't know on August 2024
Review titled Woodthorpe Hospital
Replied on 13 August 2024
Anonymous, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to me directly at Jessica.Varcianna@ramsayhealth.co.uk when you have a chance. Thank you, and we look forward to hearing from you.
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Review titled lights on , but nobody at home ?
Rated 1 star out of 5
by Tim Lomas - Posted on 24 July 2024
I had a procedure booked with this hospital 4 months in advance, by their Urology consultant, Made the hour long journey yesterday through a very busy Nottingham arrived well in time only to be told by the receptionist that they didn't know anything about my operation , then on further investigation she said there was nobody there to carry it out and several other people had the same experience , apparently the consulants secretary was also unavailable or anybody else who could throw further light on the situation, This was despite me producing a letter from the hospital giving the date and time of the procedure , and only seven days previous I had a letter reminding me of the appointment ! on asking why nobody had taken the trouble to call or email me about this they simply said they didnt know, all I got was blank faces at the reception desk ,so I had to make the hour long journey home only with only a promise somebody would be in touch tomorrow to sort things out. Obviously nobody rang , so I rang up the hospital myself and after endless recorded messages and a endless wait I got to speak to somebody who then after another wait said there was no body available to talk to me at present and somebody would be in touch..again nobody has ever rung.. I know find myself that 6 months down the line I am no wiser about my condition and the hospital doesn't even know why the consultant doesnt attend or his secretary even call people ..I have had to make an appointment at my GP and start the ball rolling again as I cannot see this place helping me out at all, Just as an aside nobody has contacted me yet about any of this.. it seems to be a rudderless ship , in retrospect I am probably safer looking elsewhere for my medical needs..
Visited Urology on July 2024
Woodthorpe Hospital has not yet replied.
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Review titled Total knee replacement
Rated 5 stars out of 5
by Bob milnes - Posted on 02 May 2024
Admitted yesterday May1st for total left knee replacement from the start the experience was first class from the nurses, surgeon, anaesthetists, recovery, catering and physio cannot thank you all enough for the care and professionalism you showed
Visited Orthopaedics on May 2024
Review titled Woodthorpe Hospital
Replied on 11 May 2024
Bob Milnes, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Woodthorpe Hospital
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Review titled Total knee replacement
Rated 5 stars out of 5
by Kevin Broster - Posted on 01 April 2024
I had knee replacement surgery over the weekend upon arrival I was made to feel comfortable, my operation went well from the surgeons to the recovery team. I was then placed in my own room and the nurses looked after me and was always friendly, a special thanks to them all including the physio and wonderful catering staff. Thank you so much all of you for making my experience a good one, I can thoroughly recommend this hospital and staff. Kind regards Kevin.
Visited Orthopaedics on March 2024
Review titled Woodthorpe Hospital
Replied on 11 May 2024
Kevin Broster, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best Wishes
Information supplied by Ramsay Healthcare UK Operations Limited