Worcestershire Royal Hospital
Charles Hastings Way, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent treatment from the cardiac unit.
Rated 5 stars out of 5
by Robert Jolliffe - Posted on 08 October 2023
I had a major heart attack in the early hours of 27/9/23 . The prompt skilled treatment from the Catheter Lab and the care on the Cardiac Unit and Ward Alconbury 1 was excellent. Myself and my family are extremely grateful for all the care I received.
Visited Cardiology on September 2023
Review titled Worcestershire Royal Hospital
Replied on 17 October 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Answer phone
Rated 5 stars out of 5
by virginia Claire stenson - Posted on 03 January 2024
I know everyone is doing their utmost and it’s a busy time, but would just like to speak to someone about my upcoming appointment. Always get an answer phone and the. No response from that. Would be reassuring to know some information.
Visited Dermatology on September 2023
Review titled Worcestershire Royal Hospital
Replied on 08 January 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information.
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Review titled Incredible Care
Rated 5 stars out of 5
by Hannah - Posted on 22 May 2024
On the 7th of September 2023, I was taken to Worcester Royal after spontaneously going into labour. Due to personal issues I arrived to hospital and delivered my baby alone. Without the care of the Midwives & Student Midwives I would not have been able to do this. The support and love they offered, the safe and caring environment and the empathy shown created an atmosphere I will never forget. Shortly after birth I was transferred to the transitional care unit. I could not fault the staff in any way, without them I couldn’t be the mother I am today. They took the time to make me feel beyond comfortable and nothing was ever to much for them. Thankyou doesn’t even begin to be enough for the care, support and love I was shown in the days after birth. After 8 months this experience still sticks with me. I am so beyond grateful!
Visited Neonatal Care on September 2023
Worcestershire Royal Hospital has not yet replied.
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Review titled Fantastic medical care
Rated 5 stars out of 5
by Tracy Goodwin - Posted on 24 May 2024
My sister attended A&E in an ambulance. Although they were queueing outside, she was monitored, she took a turn for the worst. They took her resus. straight away. The care she received over the next 48 hours was amazing ,they tried everything to save her life. She had surgery, pints and pints of blood, ICU care. Unfortunately she passed away and never returned home. But the staff were kind, professional, communicated well & worked their socks off. It was a very destressing time and there must have been 20 plus staff involved in her care, for which we are very grateful.
Visited Accident and emergency services on September 2023
Worcestershire Royal Hospital has not yet replied.
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Review titled Competence, care and comfort
Rated 5 stars out of 5
by Carole Davies - Posted on 24 June 2024
I wish to report my experience since I began chemotherapy treatment six months ago at Worcester Royal Acute Hospital's Haematology Department. My specialist is so kind. His commitment, skill and compassion are remarkable. His team really do work as a team, showing courtesy, co-operation and professional respect with one another. They seldom stand still and move confidently, calmly and with unfailing good humour. Each patient is admitted with a cheerful "Hello - come on in." I never feel a "faceless number" - if there is a hiatus, someone will tell us what is happening - we are not left isolated or forgotten. I am thankful for all their diligence.
Visited Haematology on September 2023
Worcestershire Royal Hospital has not yet replied.
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Review titled Not answering patient calls or calling back
Rated 3 stars out of 5
by Angela Davies - Posted on 17 August 2023
My wound opened and I have stitch fragments left in after having stitches removed. Tried calling Dermatology Nursing Team but only got a recording telling me to leave details. I've dine this for 2 days, I'm still waiting for the call back. Tried calling Dermatology dept but can't get through. I'm worried about the wound that's opened and stitch fragments left in there. My own medical practice said I need to go back to the doctor that done the procedure. Minor injuries unit told me the same. How do I get through to them?
Visited Dermatology on July 2023
Review titled Worcestershire Royal Hospital
Replied on 21 September 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 77325.
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Review titled Excellent care
Rated 5 stars out of 5
by Kurt - Posted on 24 June 2023
I would just like to say a massive thank you for everything you did for me on the 22nd June, you really did save my life. Thank you for the care , reassurance and help you provided. Everyone involved in treating me and helping me were amazing. I know you don't get the credit and thanks you deserve. Once again thank you. Everyone from the reception team, nurses, and ENT department were first class with the treatment and service provided.
Visited Ear, Nose & Throat on June 2023
Review titled Worcestershire Royal Hospital
Replied on 29 June 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2023
My dad was cared for icu amazing friendly caring helping staff thanks so much for your kindness you were all amazing
Visited Intensive Care on May 2023
Review titled Worcestershire Royal Hospital
Replied on 26 May 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled So frustrating
Rated 2 stars out of 5
by Lucille Lilley - Posted on 05 July 2023
I had a sleep apnea test in May. The lady at the pod was lovely and the test fairly simple. I'm on the waiting list for other surgery which relies on the results of this test. I've heard nothing. So I thought I would call the department to see if there was any progess. There isn't even an option for leaving a message. I simply cannot speak to anyone about this issue and have to hope that at some point they send my results. 01905 760690 gives you nothing! 0190576333 put you through to an employee line which asks you for your name and extension. I have been trying for hours. I cant do any more. Please send me my results.
Visited Respiratory Medicine on May 2023
Review titled Worcestershire Royal Hospital
Replied on 07 July 2023
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 74734.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 04 June 2023
I waited nine months for an appointment had to pay for someone to take me to the hospital and was told to spit in four pots and return them to the gp surgery. Surely this could have been done during the nine month wait. The results take two months. This means by the time I get another appointment it will be a year from referral to any treatment. I will have to struggle on trying to do everyday tasks until they send another appointment ( If they do) to see if they finally decide what is wrong with me and start treatment.
Visited Respiratory Medicine on May 2023
Review titled Worcestershire Royal Hospital
Replied on 07 June 2023
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 73685.
Information supplied by Worcestershire Acute Hospitals NHS Trust