Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing staff, quick service
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2024
I had been referred for an urgent breast screening as I found a lump, I am a trans man and I was nervous about the appointment. All the staff were so well informed, using correct gender terms, all very well educated on how to approach the situation (especially for a breast clinic) . I just wanted to say thank you, as in the past using other health services it hasn’t been the case. Doctor who did the ultrasound reassured me that the lump was nothing to be concerned about. Appointment was on time and quick
Visited Breast cancer services on December 2024
Review titled Wythenshawe Hospital
Replied on 09 January 2025
Dear Patient, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care when attending the Breast Screening Unit at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and Divisional Director for the Surgery and Theatres Division, to be shared with the staff involved. Thank you once again, for taking the time to provide your positive feedback. Yours sincerely, Patient Experience Team
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Review titled Severely understaffed
Rated 1 star out of 5
by Ryan Mc - Posted on 29 December 2024
This review is not reflective of the staff. Each member was super helpful and friendly. They all came across as knowledgeble and willing to make us comfortable. The issue is the severe understaffing. My wife came in saturday at 7pm and as of the timing of writing this review, a mere 30 hours later, has still not been diagnosed by a DR. She had to wait 8 hours for a blood transfusion due to low blood pressure and we’ve now been waiting another 20 hours to see a Gyno. Reported A&E wait times are misleading if this is solely based on when someone first assesses you. The severe understaffing of the hospital is clear to see in the delays we’ve experienced. Worrying given we currently think my wife has internal bleeding.
Visited Accident and emergency services on December 2024
Wythenshawe Hospital has not yet replied.
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Review titled Ward Not Prepared For Patient Arrival
by Anonymous - Posted on 30 November 2024
Just a few things to mention after a recent visit. Firstly, the disabled toilet by Entrance 3 was in a right mess when I arrived at 7am for a day procedure, I am aware it said they were only cleaned between 7.30am and 7.30pm, but it wasn’t a pleasant sight to be greeted with. The hospital needs to provide bigger hospital gowns for those of us a little larger than average, we are in 2024, and I see no reason why the NHS can’t help preserve the dignity of us larger people, by providing larger gowns, if the local supermarket can provide PJ’s in a size 22/24, I see no reason why an NHS Hospital cannot provide larger gowns for us to change into. I had to wear, two to preserve my modesty, as there were no larger ones, which made trips to the toilet a little tricky. I had a long wait for a bed, on a ward, which I won’t name. When I eventually went to the ward, some five hours later, the bed was still not ready, and I was left in the day room for two more hours. The day room gave access to patients who were smokers who used the door leading to a balcony to go and smoke, which is rather disgusting in a hospital environment as the smoke polluted the day room. I also felt like no-one understood Autism, as upon asking how long it would be for my bed to be ready, because I was struggling with the super bright lights of the day room the nurse just laughed. When I eventually got the bed, I was just dumped there. There was no water or glass, I was not told where the toilet was, and the previous patients name was still on the board behind the bed. Due to the strong possibility of an autistic meltdown, again due to the ward environment, noise and bright lights, I ended up leaving and coming home. I asked to discharge myself, there really was no reason for me to stay, but I was dismissed by a nurse and eventually told a doctor would come, this was not needed but I waited, knowing on a late Friday evening the chance of any on-call doctor appearing was slim. I asked another nurse, who typed away at the computer, walked off and didn’t come back, so I walked out the ward and came home, I was surprised no one bothered to call to see where I was. This is the second time I have had to stay in overnight after a day procedure, and on both occasions I have been left feeling like I am an inconvenience to the staff, too much paperwork for the sake of an overnight stay, this is not helpful to someone with a history of mental health, anxiety and an autism diagnosis. I don’t choose to stay in hospital and take up a bed, I must for the sake of the procedure and the fact there is no-one else at home to take care of me, but hanging around feeling like a lost spare part is very difficult and awkward, especially for someone with an autism diagnosis. Whilst this review focuses on my ward experiences, I can’t fault the general care during the day unit I was on.
Visited Don't know on November 2024
Wythenshawe Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Liz C - Posted on 11 November 2024
I had to take my husband to A&E. Ambulance arrived promptly - staff kind and reassuring. A&E staff dealt with sick husband quickly and kept me informed really well. Resus staff could not save him, sadly, but could not have done more. Professional, caring, committed, sensitive - simply amazing. I was worried having read so much negative press but the NHS is still there when you really need it despite the pressures they are working under. The staff at Wythenshawe A&E are outstanding. I will always be grateful.
Visited Accident and emergency services on November 2024
Review titled Wythenshawe Hospital
Replied on 18 November 2024
Dear Liz, It was very kind of you to take the time to write and compliment the staff who cared for your husband in the Emergency Department (ED) at Wythenshawe Hospital. This is especially as this is, we are sure, a very difficult time for you following the sad loss of your husband, for which we offer you, our sincere condolences. It is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the staff were outstanding, and very kind and reassuring, and that they kept you fully always informed. We can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division, who will share your comments with the staff involved in your late husband’s care. Yours sincerely, Patient Experience Team, Wythenshawe Hospital
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Review titled Bronchoscopy Unit
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2024
I wanted to say thanks to the all the staff and team connected to the Bronchoscopy Unit at Wythenshawe Hospital. I had my second visit to the unit this month, and I can only praise the amazing staff working on there, they are so pleasant, caring and considerate, and I was there for several hours during my second visit as I was waiting for bed on another ward, for an overnight stay. Nothing was too much trouble for them, from having a chat, making a brew, providing a magazine, and even escorting me for a walk so I could get a sandwich! Everyone on the team is brilliant and I thank you all for your excellent care, kindness and understanding. The staff working here, are a prime example of the amazing first class care that the NHS delivers, and prides itself on.
Visited Lung cancer services on November 2024
Review titled Wythenshawe Hospital
Replied on 07 January 2025
Dear Patient, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care when attending the Bronchoscopy Unit at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and Divisional Director for the Respiratory Division, to be shared with the staff involved. Thank you once again, for taking the time to provide your positive feedback. Yours sincerely, Patient Experience Team
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Review titled Great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
The hospital can be very busy but the staff are amazing and looked after me so well. I would alway recommend hospital to anyone Thank you
Visited Accident and emergency services on October 2024
Review titled Wythenshawe Hospital
Replied on 22 October 2024
Dear Patient, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding the care that you have received following your attendances to the MFT outpatient services. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and Clinical Head of Division, to be shared with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Parking
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2024
Staff are amazing & lovely here, but what lets the department down is parking. There are only really tight spaces and there’s never really anywhere where to park. I didn’t go through an entry barrier on the way in, so I didn't get a ticket, apparently you’re supposed to which I didn’t realise, so I rang the attendant at the barrier on the way out, who was so rude to me. Whoever he is when you ring the number at the exit barrier, needs to sort his attitude out. And he should remember he isn’t the one collecting the money for parking into his personal bank account, so I’m not sure why he took it so personally? He was saying to his mate in the background ‘let’s just fine them all then’ ! Then hung up. I can’t imagine speaking to a patient, especially a pregnant person who’s already anxious attending their appointment, the way he did. Foul
Visited Maternity services on October 2024
Review titled Wythenshawe Hospital
Replied on 09 January 2025
Dear Patient, Thank you for your feedback and please accept our apologies for the delay in responding. The Car Parking Team are currently in the process of reviewing their services and have waited to provide the following information to give you a fuller and more comprehensive response. We were sorry to learn that your experience at Wythenshawe Hospital was not as positive as we would have hoped. It is important to us that all comments are heard, as they provide an opportunity for our services to make improvements where possible. Your comments have been shared with Mrs Anita Young, Car Park Manager for the Trust. Mrs Young would like to thank you for taking the time to contact us regarding the issues you encountered during your visit to the Trust and for providing feedback on your experience with our car parking services. The Trust has faced challenges in providing sufficient car parking capacity to meet the demands of service activity, as well as the needs of patients, visitors, and staff. The Trust is aware of the issues related to car parking on the Wythenshawe site and are currently in the process of updating the infrastructure. These improvements will enable us to manage access to car parks more efficiently. Over the next few months, following a procurement tendering process, the Trust will be installing automatic number plate recognition (ANPR) technology. This will eliminate the need for barriers and introduce the functionality to enforce parking provisions. The new system will allow for the issuance of parking charge notices for inconsiderate parking and for parking in designated areas, such as blue badge spaces, without displaying a valid blue badge. Mrs Young would also like to apologise for the way you were spoken to by the Car Parking Officer when you called for assistance. Car Parking Attendants are expected to treat everyone using the parking facilities with respect, and such behaviour is unacceptable. Your experience falls far below the standards expected we expect from Trust staff. Your concerns have been passed on to the Car Parking Team at Wythenshawe Hospital for further investigation, ensuring that others do not experience the same issues you encountered. If you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00096 and they will do their best to address your concerns. Kind regards, Patient Experience Team
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Review titled Parking Nightmare
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
Parking is an absolute nightmare at Wythenshawe Hospital. There are very limited disabled spaces. It is a struggle to turn around in the disabled parking area outside Entrance 3 if there is a space or if there is not. There are cars parked in places they should not be parked, i.e. not proper disabled parking spaces, seems people think because they have a blue badge they can park where they want and not care about how it impacts others. What happens if these disrespectful visitors, get their car damaged because they are not parked correctly, how come no parking attendant is going around to ensure people are parking properly and not just abandoning cars. I eventually found a parking space in the main car park by Entrance 3, after driving around for 15 minutes, as someone disabled, I drive a bigger than average car, and need a decent space, so I can safely open my doors fully to get out, it’s near impossible to do this in the small car parking spaces this hospital has, I should carry a tin opener next time. And again, you have people parking in the car park by Entrance 3, just dumping their cars anywhere, not an official parking space, so blocking the roads. I’ll stick to taking a taxi, in the future and claim back by taxi costs from the nhs, something I am allowed to do as a disabled person who cannot use public transport, it is not worth the hassle trying to drive and park. On the plus side, I cannot fault the staff at this hospital, every time I am there, the staff are caring and considerate.
Visited Lung cancer services on October 2024
Review titled Wythenshawe Hospital
Replied on 09 January 2025
Dear Patient, Thank you for your feedback and please accept our apologies for the delay in responding. The Car Parking Team are currently in the process of reviewing their services and have waited to provide the following information to give you a fuller and more comprehensive response. We were sorry to learn that your experience at Wythenshawe Hospital was not as positive as we would have hoped. It is important to us that all comments are heard, as they provide an opportunity for our services to make improvements where possible. Your comments have been shared with Mrs Anita Young, Car Park Manager for the Trust. Mrs Young would like to thank you for taking the time to contact us regarding the issues you encountered during your visit to the Trust and for providing feedback on your experience with our car parking services. The Trust has faced challenges in providing sufficient car parking capacity to meet the demands of service activity, as well as the needs of patients, visitors, and staff. The Trust is aware of the issues related to the car parking on the Wythenshawe site and are currently in the process of updating the infrastructure. These improvements will enable us to manage access to car parks more efficiently. Over the next few months, following a procurement tendering process, the Trust will be installing automatic number plate recognition (ANPR) technology. This will eliminate the need for barriers and introduce the functionality to enforce parking provisions. The new system will allow for the issuance of parking charge notices for inconsiderate parking and for parking in designated areas, such as blue badge spaces, without displaying a valid blue badge. Car Parking is currently reviewing the parking layout and plans to reassign designated staff and patient areas to ensure that adequate spaces are available for everyone across the hospital site, based on demand. They are also revising the contracted working hours of the Car Parking Attendants to ensure they are visible during peak times. This will help prevent staff from parking in patient areas and ensure that all visitors adhere to considerate parking practices. If, during any future visits to our site, you have trouble finding a parking space, please use the intercom located at the car park barriers. This will connect you directly to the Car Parking Team, who can provide information on the availability of spaces across the hospital and advise on the best location for you to park. Mrs Young apologises again for the stress and inconvenience caused during your visit and appreciates your feedback on your experience. Please be reassured that the Trust is actively reviewing new provisions to ensure that adequate parking spaces are available for all users. Kind regards, Patient Experience Team
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Review titled Brilliant service
Rated 5 stars out of 5
by Laura - Posted on 11 September 2024
My son recently had day surgery in the children’s day unit. From walking in the doors to leaving the service was excellent. Nothing was too much for the staff. They were all attentive and excellent in the care they gave. My son was at ease with the whole procedure which I’m sure was down to the calm and reassuring nature of all involved. A huge thank you to the hca nurses odp anaesthetist and surgeons who was there on the 10th September for looking after my son. Keep on doing a fabulous job.
Visited Paediatric Surgery on September 2024
Review titled Wythenshawe Hospital
Replied on 18 September 2024
Thank you for your positive comments posted on the NHS website regarding the care you received from the Ward 76 Day Unit at the Royal Manchester Childrens Hospital. It was very kind of you to take the time to write and compliment the team who were involved in your sons care, as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you felt well supported throughout your stay and that your son felt at ease. I can assure you that we have passed on your thoughts to the leadership team for the Division of Paediatric Surgery and Theatres, who will share your comments with the staff involved. Yours sincerely Connor Thomson Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Excellent service - Posted on 09 September 2024
I went to A&E this morning g expecting to sit for ages. However, I was seen very quickly through triage, then within 10 mins to have bloods and ECG, 10 more mins and spoke to a doctor who discussed my problem. Then sent to SDEC (Same Day Emergency Care) . After 1 hour the blood results showed I was ok it the doctor explained she wanted to do more checks which she did. Then saw a cardiologist who reassured me all was well. I couldn’t have asked for a quicker, more efficient and caring service. Thank you
Visited Accident and emergency services on September 2024
Review titled Wythenshawe Hospital
Replied on 16 September 2024
Dear Patient, Thank you for your positive comments posted on the NHS website regarding the care you received when you attended the Emergency Department at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you could not have asked for a quicker, more efficient and caring service. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division for the Emergency Care Village, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
Information supplied by Manchester University NHS Foundation Trust