Psychiatry-UK
Trewalder Chapel, Trewalder, Cornwall, PL33 9ETPatient ratings and reviews
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Reviews
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Review titled Poor communication
Rated 2 stars out of 5
by Wendy Oladipo - Posted on 23 August 2024
I was referred by my GP in April. Waited six weeks, and then enquired to be told that my GP hadn’t sent the correct information. The GP then confirmed that they had resent the information. I waited another six weeks and called to see if referral has been processed. I spoke to a lady that said she would call me back at 10 am the next day after waiting 55 minutes on the phone to speak to somebody. She didn’t call me back the next day, so I had to access the online chat which takes forever to get a response. Thankfully someone called me back to say they haven’t received anything from my GP. I’ve called my GP and they have said they did send the information. I just feel like I’m going round in circles and nobody knows what they’re doing. It’s extremely frustrating and I feel like I’ve wasted over five months and I’m no closer to receiving an assessment or know how long I’ll have to wait to be assessed .
Visited August 2024
Psychiatry-UK has not yet replied.
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Review titled Poor patient experience
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2024
1. Previously discharged from service despite shared care agreement in place with my GP. When challenged, they did a u turn and acted as if I had misunderstood communications. GP never informed I had been discharged. After I challenged PUK regarding the nature of shared care agreements, they wrote to my GP advising I hadn’t been discharged. 2. Changed agreed care plan without discussion with me, and GP still not made aware of u-turn. U turn decision made by titration team (not sure if this is was a clinical decision) and contrary to what was agreed with my consultant at consultation. Now made to feel as if it is me that is unreasonable after 15 months of no treatment. Explanation for u turn not sensible. Low dose stimulants whilst waiting for non-stimulants were deemed appropriate but apparently, not now. No apology. Whatever happened to “no decision about me, without me”. Stopping current non-stimulant meds titration due to a safety alert - titration started several days after the recall was posted, and meds taken by me for 13 days thereafter before advised to discontinue. MHRA advice is that patients continue treatment but report side effects. I pointed this out - apparently it is now a supply issue. Again, it seems as if its me that is unreasonable. Offered to put me in touch with patient experience. Recent experience of a close relative has left me with no confidence in this and tbh, what would it achieve. Multiple communications and more patient stress. Feel completely mis-understood and uncared for. Little empathy for ADHD as a condition. Nowhere to take this other that ICB which would mean more exhausting comms. Put up and shut up I guess!
Visited July 2024
Review titled Psychiatry-UK
Replied on 13 August 2024
Dear Patient We are deeply sorry to hear about your experience. This is not the standard we uphold at Psychiatry UK, and we take your concerns very seriously, especially when it comes to medication management. Our consultants and titration team are committed to providing the highest level of care. We would like to investigate this further to ensure that your concerns are addressed. Please reach out to our dedicated Patient Safety Team at experience@psychiatr-uk.com, so we can look into this matter in detail. Thank you for taking the time to share your feedback. Kind regards, Psychiatry UK
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Review titled In response to your response
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2024
Dear puk patient experience team. Regarding my feedback of 8th August titled “poor patient experience” and specifically your response of 13th August. I did go to your team; your response was as expected i.e. we cannot overrule the titration team decision. No further discussion. I am left wondering about the value of future discussion/care planning with a consultant when decisions can be overruled by the titration team. In addition, there is little value in engaging with pt experience when they are unable to change anything. As a patient of adhd services, I am left unheard, misunderstood and with no choice but to put up and shut up.
Visited July 2024
Psychiatry-UK has not yet replied.
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Review titled Shockingly poor communication and service
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2024
I was formally diagnosed with ADHD, and due to issues at the other practice I was advised I could be titrated by Psychiatry UK. I have reached out multiple times and have been told that they cannot ‘estimate’ a wait despite being on their wait list for over 8months, and that despite having my full paperwork with both a medication recommendation and the full report of my diagnosis, they’ve advised I will still have to be reassessed. Their customer support have been non existent, they have minimal information and from the other reviews I’ve read this isn’t a singular experience. They’re a shocking service provider and should be more rigorously mediated to ensure they’re actually providing care and not just draining finances from the NHS to keep people on waiting lists for months with no care.
Visited July 2024
Review titled Psychiatry-UK
Replied on 08 August 2024
Dear Patient Thank you for leaving your feedback. We understand your concerns and. As you may know, the nationwide demand for assessments is unprecedented. We are actively working with the NHS to address this demand and are putting measures in place to see as many patients as possible. Our priority is to ensure that patient care and support come first. We value all feedback and use it to improve our services continuously. Please know that we are doing everything we can to address the situation, and our patients' needs are always our top priority. If your clinician has decided that you need to be reassessed, please be assured that this decision is made in the best interest of your safety and care. We understand how frustrating this can be, but our clinicians are dedicated to providing the best possible care for each patient. If you'd like to delve into this further, please reach out to our dedicated Patient Safety team at experience@psychiatry-uk.com, where they can look into this deeper. Kind regards, Psychiatry-UK
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Review titled Not impressed
Rated 2 stars out of 5
by Deborah Jane Pearson - Posted on 29 July 2024
I recently underwent an assessment, during which I was informed that I have ADHD and exhibit traits of ASD. Unfortunately, I was not prescribed medication due to my history of high blood pressure and my age. Instead, I was recommended cold showers and meditation as alternative approaches. Upon discussing this with my GP, I learned that my blood pressure was in good standing at their last evaluation, and my GP also disagreed with the assessment's conclusions, about medication. I followed up with a courteous email asking that my case be reconsidered considering my GP's insights. However, I was unexpectedly discharged from the service and lost access to their portal, including my email access. I am aware that a letter was sent to my GP about my case, and I plan to obtain my records to discuss a potential doctor-to-doctor appeal with him. Overall, I was deeply disappointed with the service I received, especially considering that I believe a private patient would have been prescribed medication without hesitation. Unfortunately, there was no willingness to discuss my situation further, and the decision to discharge me felt abrupt. I am fortunate to have a supportive GP who I trust to aid in resolving this matter. However, it is important for the NHS to reevaluate their relationship with this particular service, as my experience has not been satisfactory.
Visited July 2024
Review titled Psychiatry-UK
Replied on 07 August 2024
Dear Deborah, Thank you for leaving such an in-depth review. We completely understand your frustrations and appreciate the time you took to share your experience. At Psychiatry UK the safety of our patients is our foremost priority. While your GP might have a different perspective, our online prescribing service requires us to consider all factors to ensure the safety and well-being of our patients. If our clinicians determine that it is not safe to prescribe medication, they are obliged to decline prescribing to protect the patient's health. We apologise for the disappointment this has caused you and appreciate your understanding of the complex considerations involved in our decision-making process. If you'd like to discuss this further, please reach out to our patient safety team at experience@psychiatry-uk.com. Thank you once again for your feedback. Kind Regards Psychiatry UK
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Review titled Felt completely dismissed
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2024
Wait 14 months and finally had my appointment on 27th June. I had managed to find some school reports that showed I was making careless errors and I could be disruptive in class. Bare in mind I'm 37 so it was lucky I even had these. Told him all about how the ADHD affects my life only to be told that everyone gets restless and fidgety, forgetful and looses things. I understand there is a criteria they need to adhere to but I was told it isn't impacting my life enough for a diagnosis. This is due me finding ways to help manage my symptoms, such as writing down lists and keeping everything in a certain place so I don't loose them. Felt completely looked over and made to feel I was just exaggerating.
Visited June 2024
Review titled Psychiatry-UK
Replied on 08 August 2024
Dear Patient Thank you for leaving your feedback. Our clinicians take a lot of factors into consideration when diagnosing our patients and are very careful before making any decisions. While we cannot go into the reasons behind the clinician’s decision, please know that it is always made with the patient's best interests in mind. We understand how frustrating this can be. If you would like us to delve deeper into this matter, please reach out to our dedicated Patient Safety team at experience@psychiatry-uk.com, where they can look into this further. Kind regards, Psychiatry-UK
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Review titled Challenging communication issues
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
Having waited for months for an appointment after an NHS GP referral and filling in numerous online forms on their portal, I was granted an appointment in June 24. Video appointment, therapist only interested in childhood experiences when it is universally acknowledged that female ADHD is very often masked and issues hidden/dealt with by coping strategies and remains undiagnosed until much later in life. Apparently I don't have ADHD despite my GP being convinced that I have. I was told that her findings would be sent to my GP in the form of a letter. Weeks later, still no letter received at the GP practice. I was advised to get in touch direct with then, so rang their number, recorded message advised up to an hour waiting time and to use their message chatbot, which I did. None of the questions/responses were relevant and it advised to ring their number! I did, and waited for 1hr, 2mins, 2 seconds, before an automated voice cut off the call with the message 'we are experiencing technical difficulties, please call back at a later time'!!!! Unbelievable. Unacceptable. Unprofessional. If offered a referral to Psychiatry-UK, please request a different company to avoid you being left in my position. I remain no further forward, same symptoms as prompted me to initially contact my GP at a time of crisis. No doubt Psychiatry-UK have received their fee from an already struggling NHS whilst us patients are left in limbo.
Visited June 2024
Review titled Psychiatry-UK
Replied on 13 August 2024
Dear Patient Thank you for taking the time to leave such an in-depth review. We’re truly sorry to hear that your experience with us was not a positive one. Our therapists and clinicians work diligently to provide the best possible care, and they are committed to ensuring that any diagnosis given is accurate and appropriate. If they are not 100% certain about a diagnosis, they will refrain from giving one, as they prioritise being thorough and careful in their assessments. We understand that the wait times have been long and that this can impact communication. We’re working very hard, in collaboration with the NHS, to manage the high demand for assessments that we’re currently facing nationwide. We are continuously making changes and putting provisions in place to get through as many patients as possible, and we’re confident that these improvements will have a positive impact in the near future. We apologise if you did not receive the diagnosis you were hoping for. We completely understand how frustrating this can be. Kind regards, Psychiatry UK
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Review titled Awful communication, unbearable waiting times
by Anonymous - Posted on 15 August 2024
Dreadful communication with patients with notes on the portal left unread for 4-6 weeks at a time. Almost impossible to get a straight answer out of them when asking for wait times, after pushing for the information it was revealed that it is at least a years wait for a first appointment and then nearly another year to start titration - why this information isn't public I have no idea. Under the NHS constitution patients have a right to be seen from referal to treatment in no longer than 18 weeks - if they are unable to meet these obligations then they should not be accepting more patients or should hire more staff as patient care has very clearly degraded as a direct result of trying to extract as much money from the NHS as possible for as little effort as possible. Having to wait 2 years for treatment is torture for those of us with ADHD. As a healthcare provider Psychiatry-UK have a duty of care over their patients but they couldn't care less and would rather us suffer from their lack of action.
Visited June 2024
Review titled Psychiatry-UK
Replied on 17 August 2024
Dear Patient We are sorry to hear about your negative experience and appreciate you taking the time to leave such an in-depth review. Unfortunately, we can’t look into individual cases on this platform, but we genuinely want to address your concerns. We’re currently facing an unprecedented demand for assessments and are working diligently with the NHS to reduce wait times. We’re implementing new provisions to improve our services and ensure we can care for our patients in the best possible way during this time. That said, we would like to investigate your case further. Please reach out to our Patient Safety Team at experience@psychiatry-uk.com. We understand your frustration, and we truly appreciate your feedback. Kind regards, Psychiatry UK
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Review titled 18 months of my life wasted.
by Dean Croft - Posted on 11 June 2024
Not one person has cared, from diagnosis to titration was 18 months. then the kicker was they said that they could not get hold of me, "absolute lies" and discharged me. it's funny you know because the note left on the portal to say I had been discharged I got straight away. I wonder how much money they have charged the NHS For the disgusting service I have received, they should not get a penny. I am having to start all over again.
Visited June 2024
Review titled Psychiatry-UK
Replied on 13 August 2024
Dear Dean, We’re truly sorry to hear about your experience and your perception of our service. We work very closely with the NHS to manage wait times and meet the high demand for assessments nationwide. Please know that we always strive to put our patients first. As an online service, we rely on patients staying engaged throughout the process. If there was any misunderstanding or if you feel that your situation was not handled as it should have been, we sincerely apologise. We encourage you to reach out to our dedicated Patient Safety Team at experience@psychiatry-uk.com so that we can look into your concerns further. Kind regards, Psychiatry UK
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Review titled Ridiculously long waiting list
Rated 2 stars out of 5
by Liz - Posted on 18 June 2024
Ridiculously long waiting list for AdHd diagnosis and then again for titration. Takes a month for anyone to get back to you on any queries or notes. A friend used AdHd360 and got diagnosis and titration and prescription in only a couple of months. If you can't cope with the volume of patients either employ more staff or don't take on any new referrals. They keep on changing the time frame estimates as time goes on and poor / lack of communication regarding time frames.
Visited June 2024
Review titled Psychiatry-UK
Replied on 13 August 2024
Dear Liz Thank you for taking the time to share your feedback. We completely understand your frustration with the wait times. The nationwide demand for assessments has been unprecedented, and we are working closely with the NHS to manage this as quickly and effectively as possible. We’re actively hiring more staff and continually making improvements to ensure that our patients receive the high-quality care they deserve. While we regret that these changes didn't impact your experience as quickly as we’d hoped, we are confident that the steps we’re taking will benefit all our patients moving forward. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out to our Patient Safety Team at experience@psychiatry-uk.com. Kind regards, Psychiatry UK