Spamedica
43 Churchgate, Bolton, Greater Manchester, BL1 1HUPatient ratings and reviews
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Reviews
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Review titled Surgery fine but organisation problematic.
Rated 3 stars out of 5
by Dr Julia Whitburn - Posted on 21 June 2024
Pre-assessment: Clinic cancelled after 45minutes because the sole optometrist had called in sick. As I had paid £100 for a driver (having been told I would have drops put in and couldn't drive), the helpful manager agreed that a taxi would be provided on my next visit and also that the pre-assessment and surgery on the first eye could be done on the same visit. On the day, I had been told that the taxi would collect me at 8:15 for a 9:00 appointment. When it had not arrived by 8:22 (and I had not received the promised text - it finally arrived at 9:15), I rang the clinic and although they could not contact the driver, they were able to tell me where he was which was waiting 200m away from the house - I never found out why, so I walked the 200m (I am unable to walk far or fast and 200m is my limit), found him, and we set off at 8:30, arriving just on the dot of 9:00. Not a good start to a stressful day. I was ticked off on the list and sat down in the waiting room. More patients arrived and were ushered through to the next waiting room. I started chatting to a lady in a wheelchair next to me who had had an 8:30 appointment; at 9:30 I asked her if she would like me to enquire on her behalf. I was able to establish that we were both sitting there waiting because 'someone' had forgotten to sign us in. Ho hum. I saw the optometrist for five minutes at just after 11:00. I was in the third waiting room until about 12:15 (the appointment for surgery was for 10:40) when I had drops put in and moved to the fourth waiting room. At 12:50 in the fifth waiting room, I asked if there was a particular reason for the clinic running late and was told of the 'debriefing' that morning and that this should have been conveyed to patients. I had the surgery some time after 1:00, followed by the discharge and thankfully a taxi home about 2:00 (although initially it was the wrong taxi.) My medical history is admittedly complicated and I had earlier flagged up my inability to sit upright for several hours. I hope/expect that the surgery is excellent and that is the main thing after all; I just hope that with the second eye, things are more straightforward.
Visited June 2024
Review titled Spamedica
Replied on 27 June 2024
Dear Julia, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re very sorry to hear that our service fell short of your expectations on this occasion. Please could you email feedback@spamedica.co.uk directly and include your full name, date of birth, and where you were treated if you would like us to investigate this further for you? We will be sure to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. Best wishes, The SpaMedica Team.
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Review titled Excellent company
Rated 5 stars out of 5
by Mel Edwards - Posted on 22 July 2024
Referred for laser treatment to SpaMedica. Seen within a month & treatment received 3 weeks later. Really good service all staff very pleasant, professional & knowledgeable.
Visited June 2024
Spamedica has not yet replied.
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Review titled Very Impressed
Rated 5 stars out of 5
by Lesley Hunter - Posted on 27 June 2024
I was having a cataract removal yesterday everything went smoothly and though I was nervous it was OK the team and the surgeon were fantastic.
Visited June 2024
Review titled Spamedica
Replied on 27 June 2024
Dear Lesley, It’s wonderful to hear that you would recommend SpaMedica to others and we really appreciate you taking the time to leave this lovely review. Kind regards, The SpaMedica Team
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Review titled Good experience.
Rated 5 stars out of 5
by John - Posted on 11 June 2024
All very straightforward. Friendly and efficient staff. Very successful outcome. This was my second appointment and fully met my expectations.
Visited June 2024
Spamedica has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Elaine - Posted on 13 June 2024
I received an appointment within one week. Clinic was well presented, staff efficient and courteous, free coffee and biscuits provided and parking on site. Operation was painless and successful. What more could you wish for?
Visited June 2024
Spamedica has not yet replied.
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Review titled Great Hospital
Rated 5 stars out of 5
by Noel Blakesley - Posted on 15 July 2024
Thank you SpaMedica Birmingham for the reassuring excellent service during my recent cataract procedures.
Visited June 2024
Spamedica has not yet replied.
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Review titled Compedent and professional clinic
Rated 5 stars out of 5
by James Bailey - Posted on 24 June 2024
I have had surgery on both eyes. Initially I was apprehensive about the procedure My brother had reassured me all would be fine. It was as he said no as bad as a visit to the dentist. Staff were friendly and willing to partake in my nervous banter.
Visited June 2024
Review titled Spamedica
Replied on 27 June 2024
Dear James, It’s wonderful to hear that you would recommend SpaMedica to others and we really appreciate you taking the time to leave this lovely review. Kind regards, The SpaMedica Team
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Review titled Very efficient
Rated 5 stars out of 5
by Sam Harris - Posted on 08 July 2024
Both the initial assessment and the follow up surgery( only 48 hours apart) were conducted swiftly and professionally. Most impressive
Visited June 2024
Spamedica has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Christine Brown - Posted on 07 June 2024
Was referred to SpaMedica by my optician for cataract surgery, I was extremely pleased on how I was taken care of throughout the whole journey from my assessment to operation and aftercare instructions. On the day of my surgery I was very nervous and anxious, I needn't have been because all the staff looked after me very well and the surgery didn't take long at all and could not feel anything. If I need to go back for my other eye doing then I will not worry about it at all. Thank you all at Spamedica at Chapel town for everything I can already tell what a difference this has made to my sight.
Visited June 2024
Spamedica has not yet replied.
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Review titled Bexhill the place to be seen
Rated 5 stars out of 5
by Ann Hemmings - Posted on 04 June 2024
Amazing support given by the staff at the Bexhill Spa Medica today for my first cataract surgery. Everybody cheerful polite and couldn’t have received better care if I’d have wanted it. Thanks a million
Visited June 2024
Spamedica has not yet replied.