About Health
Fusion House, Evolution Park, Blackburn, Lancashire, BB1 2FDPatient ratings and reviews
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Reviews
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Review titled Great treatment
Rated 5 stars out of 5
by Keith Burton - Posted on 17 April 2023
I had to go and have something removed from the side of my head. They were so friendly and put me at ease and sat me down with a coffee afterwards
Visited April 2023
Review titled About Health
Replied on 18 April 2023
Dear Keith, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Excellent appointment
Rated 5 stars out of 5
by Vicky S - Posted on 03 April 2023
I had a great experience at the dermatology procedure clinic at Brownley Green Health Centre. Fantastic Nurse led clinic, was in very safe and caring hands. Couldn’t fault the care given. Procedure expertly explained and carried out, aftercare instructions clear. Many thanks.
Visited March 2023
Review titled About Health
Replied on 12 April 2023
Dear Vicky, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Outstanding staff
Rated 5 stars out of 5
by Ange - Posted on 13 March 2023
I had a dermatology appt today at Brownley green medical center. I was seen very quick and the two nurses that dealt with me put my mind at ease immediately. Explained everything that was going to happen and carried out the procedure efficiently and I never felt a thing. Thank you ladies for the lovely coffee afterwards.
Visited March 2023
Review titled About Health
Replied on 14 March 2023
Dear Ange, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2023
Great staff, amazing treatment and overall an amazing experience as always. Couldn’t fault the staff one bit. They made me feel comfortable and safe.
Visited March 2023
Review titled About Health
Replied on 20 March 2023
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Amazing friendly service
Rated 5 stars out of 5
by Christian Kasmeridis - Posted on 04 March 2023
Punctual in a nice setting and easily accessible. Staff were friendly and helpful throughout the appointment and procedure. Both clinical staff were informative and provided a patient centred service. Amazing team and delivered with a smile. Professional and very friendly
Visited March 2023
Review titled About Health
Replied on 06 March 2023
Dear Christian, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Very professional service
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
The dermatologist and nurse were extremely professional, friendly, reassuring and approachable. All my questions were answered and I felt fully informed and safe
Visited February 2023
Review titled About Health
Replied on 17 February 2023
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Lack of Communication
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2023
First Dr seen me for 3 mins and did not check for any scan results and just referred me to the nurse. Nurse was very nice but was not comfortable doing the procedure. Dr was then also not comfortable doing the procedure as I am pregnant and had not seen my scan results. When I seen the Nurse and second Dr they were made aware I was pregnant before the appointment. First Dr and Nurse should have requested for the scan results to enable the second Dr to make an informed decision before having to decline the minor operation on the day. Each time I have had to come into the clinic to be declined due to the lack of Communication between the Drs. Had the first Dr took some time and dealt with the whole situation correctly it would have saved everybody time and avoided disappointment. The scan results should have been requested straight away from my GP and the referral should never have gone to the Nurse! Very disappointed, very inconvenient and a lot of time wasted.
Visited February 2023
Review titled About Health
Replied on 13 June 2023
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. I am very sorry that your experience was not what we strive to provide. If you would like us to look into your concerns please could you contact us on governance.totallypcdind@nhs.net. Kind regards Clinical Governance Lead - About Health
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
My experience was excellent. The staff were kind, friendly and professional. I was seen on time, the procedure was fully explained to me and carried out in a calm and professional manner. I felt the whole experience was very positive and I left feeling that I had been treated very well.
Visited January 2023
Review titled About Health
Replied on 31 January 2023
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Professional
Rated 5 stars out of 5
by Mick Whitney - Posted on 06 December 2022
Made me feel at ease very friendly and professional kept me informed and explained everything that was happening
Visited December 2022
Review titled About Health
Replied on 31 January 2023
Dear Mick, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Delightful experience
Rated 5 stars out of 5
by Peter Clouston - Posted on 30 December 2022
Attended the Dermatologist dept at ancoats for removal of a mole and and a skin tag. Put at ease straight away by both the lady doctor and nurse both were very professional and explained the whole procedure very clear. Was in and out within about 15 minutes and was offered a choice of tea, coffee and hot chocolate the whole experience was fantastic would like to be sent back there in the future if need be. Thank you Peter Clouston
Visited December 2022
Review titled About Health
Replied on 31 January 2023
Dear Peter, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health