Allied Health Professionals Suffolk CIC
The Lodge, Hartismere Hospital, Castleton Way, Eye, Suffolk, IP23 7BHPatient ratings and reviews
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Reviews
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Review titled Bad and dangerous advice
Rated 1 star out of 5
by Albert spriggs - Posted on 12 March 2024
I’ve had terrible back and hip pain and self referred . I was ask a few questions and I informed them that I’d had lumber surgery in the past. I was told I would be contacted regarding an appointment but got a email advising me to do some exercises for 2 weeks then if I still had a problem call for a in person appointment. I’ve been advised by my osteopath that the lumber extension exercise should never be performed by someone with my back history. My symptoms are now so bad I’ve been prescribed liquid morphine. I find it absolutely disgusting that these people and service is giving people medical advice on the strength of a phone call. Surely this has to stop.
Visited March 2024
Review titled Allied Health Professionals Suffolk CIC
Replied on 27 June 2024
Thank you for your feedback. We hope that the subsequent discussion with our senior clinician and agreed plan enables the successful management of your symptoms moving forward.
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Review titled Rude and insensitive staff
Rated 2 stars out of 5
by Anonymous - Posted on 17 August 2023
I received a text which asked me to book an appointment. However, there were no appointments available in Ipswich where I live. I phoned up and spoke to someone who checked the system and booked an appointment in 3 weeks' time because that was all that was available. She agreed to put my name down for any last-minute appointments in Ipswich so I could be seen sooner, due to the severity of my issue. I then received a phone call from somebody who said that I could go to Hadleigh because "some people would be prepared to travel 20 minutes" to be seen sooner. I explained again that I was unable to travel, and if people were able to travel that was great for them but not an option for me. The advisor then became very snippety and rude, saying that "she was only trying to help" and she would "leave it as it is then". This phone call upset me, especially as I had already explained to the first person that I was unable to travel. I resent the implication that I was unwilling to travel, rather than unable to travel that distance. Not everyone is able-bodied or has access to private transport. It doesn't leave a good impression for a provider that should be trying to be inclusive, rather than judgemental and abrupt.
Visited August 2023
Review titled Allied Health Professionals Suffolk CIC
Replied on 11 September 2023
We’re sorry to hear you have been unhappy with your experience with our service . We’d really like to look into this further. If you would like to contact us directly either via email to ahpsuffolk.enquiries@nhs.net or on the phone on 03330 433966 we can then investigate things in more detail (as the feedback here is anonymous.)
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Review titled Very poor.
Rated 2 stars out of 5
by Albert spriggs - Posted on 02 July 2023
Tried to self refer on Saturday on a iPad and system wouldn’t work, so waited till Monday and called only to be told that the system isn’t working on iPads. So made a referral over the phone and was told that I’ll hear from them within 48 hrs. I then got a text message telling me that I’ve a appointment some days later in Alburgh which is over a hour from where I live, so phoned again to be told that it’s the earliest appointment they have and my nearest health centre would be a 3 wk wait. Because of the injury to my arm and hand which I’ve found out is a muscle tear in my forearm I’ve had to go to a private physio.
Visited June 2023
Review titled Allied Health Professionals Suffolk CIC
Replied on 11 September 2023
We’re sorry to hear you have been unhappy with your experience with our service . We’d really like to look into this further. If you would like to contact us directly either via email to ahpsuffolk.enquiries@nhs.net or on the phone on 03330 433966 we can then investigate things in more detail (as the feedback here is anonymous.)