Beacon Medical Services Group Limited
Parkway House, Palatine Road, Wythenshawe, Manchester, Greater Manchester, M22 4DBPatient ratings and reviews
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Reviews
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Review titled Ultrasound
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2024
Had been asked to fast for 6 hours and yet walked in and someone was eating. Was not asked if I had been fasting/ no date of birth checked/ address. Asked to lie on bed and then gentlemen presumed doctor but as he didn’t introduce himself (or I didn’t hear this) I don’t really know. He asked a couple of questions about why having ultrasound and then got on with it which as not had gallstone ultrasound one before seemed ok. Completely understand that the technician/doctor has to concentrate while do the ultrasound but the service before and after is my issue. I would not recommend as no introductions or checks and know this would have been done differently at an NHS hospital/clinic. I have had enough tests to know this didn’t feel quite right although I am not questioning the actual procedure.
Visited August 2024
Review titled Beacon Medical Services Group Limited
Replied on 25 March 2025
Dear patient, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We have reminded all staff about the importance of proper introductions and ensuring all necessary checks are made, to help provide the best possible experience for our patients. We’re pleased to hear that the procedure itself went well for you. If you have any further concerns or suggestions, please don’t hesitate to reach out. Kind regards, Shahzad Senior Business Development Manager
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Review titled Ent
Rated 2 stars out of 5
by Anonymous - Posted on 16 March 2024
My is deaf he just been for wax removal . The men was very rough and was hurting my son . And only did one ear . My son said you hurting me and he just said oo sorry discussed by the way he moved his head and so rough .
Visited March 2024
Review titled Beacon Medical Services Group Limited
Replied on 25 March 2025
Dear patient, Thank you for sharing your feedback. We are sorry to hear that your son's experience during the wax removal was uncomfortable. Our team always aims to provide the best experience for our patients, and we regret that this was not your son’s experience. We will ensure that the team is reminded of the importance of clear communication and comfort throughout treatments. If there’s anything further we can assist with, please don’t hesitate to reach out. Kind regards, The Beacon Medical Services Group
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Review titled Terrible wait times
Rated 3 stars out of 5
by Gemma kilshaw - Posted on 11 March 2024
I’m currently under ent for my ears serveral years of agony and perforated ear drums on both ears, I’m getting sicker and suckers and no one seems to care. They sent me for an urgent ct scan at a private hospital under nhs, was told by the hospital 2 weeks to get my results then the 2 weeks go by I get nothing I ring beacon and they say 6-8 weeks to wait for results I ring again today after the 6 week period and now they are saying 14 th April for appointment that’s 3 months since my ct scan. All the while I’m having to be on antibiotics all the time I’m constantly tired and having bad headaches now aswell having now developed sinus problems where it’s causing me to vomit. No one cares the nhs doesn’t care anymore I’m now more depressed than ever and don’t want to live like this anymore.
Visited March 2024
Review titled Beacon Medical Services Group Limited
Replied on 25 March 2025
Dear Gemma, Thank you for sharing your feedback. We’re sorry to hear about your ongoing difficulties and understand how frustrating it can be to wait for results and appointments. We do strive to provide a timely service for all our patients and apologise if there have been any delays in your case. We noted your concerns regarding the wait time for your results, and we can assure you that we are committed to keeping patients informed and offering timely care. If you would like to discuss your case further or need assistance in expediting your appointment, please don’t hesitate to get in touch directly. Kind Regards Shahzad Senior Business Development Manager
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Review titled Great service
Rated 5 stars out of 5
by Anom - Posted on 13 March 2024
I attended my appointment for a hearing test and the audiologist was extremely helpful ensuring to provide me with a clear explanation of what was happening and why, I was provided with hearing aids and given clear instructions and guidance. I felt calm and reassured during the whole process.
Visited March 2024
Review titled Beacon Medical Services Group Limited
Replied on 25 March 2025
Dear patient Thank you so much for your fantastic feedback! We're thrilled to hear that your hearing test went smoothly and that our audiologist was able to provide clear explanations and guidance throughout the process. We always aim to ensure our patients feel calm and well-supported, and it's wonderful to know that we succeeded in your case. Kind regards, Shahzad Senior Business Development Manager
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Review titled Professional
Rated 5 stars out of 5
by Christina MacEachran - Posted on 22 January 2024
Spacious, free car park. Welcoming receptionist, comfortable, uncrowded waiting area. Seen at ENT appointment time. Doctor thorough. Explained the procedure and was reassuring. Clear explanations, answering my questions in a friendly and professional manner. Whole experience was stress free and concluded in a timely but unhurried manner. Thank you! Highly recommended.
Visited January 2024
Review titled Beacon Medical Services Group Limited
Replied on 11 March 2024
Dear Christina Thank you for providing us with your feedback. We always endeavor to provide our patients with an excellent experience and your kind words will motivate the entire team to continue to deliver care with passion! Kind Regards Shahzad Business Manager
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
Went in for an ENT appointment. The doctor I saw was unbelievably rude and inconsiderate. just mumbled and spoke over me every single time I tried to speak to explain my problem. I was in the appointment for 2 minutes before he ended it after shoving a camera up my nose with no care whatsoever. If there are alternatives available to you then avoid beacon incase you have the displeasure of seeing this doctor.
Visited January 2024
Review titled Beacon Medical Services Group Limited
Replied on 11 March 2024
Dear patient Thank you for your feedback. I am sorry to learn that your experience was not as you would have hoped and we apologise for this. Given the context of your feedback we would like to look into this matter further. Can you please email bmsg.beacon-enquiries@nhs.net and provide us with your full name, DOB and NHS number. We will then investigate which Dr saw you and take any appropriate action. Kind Regards Shahzad Business Manager
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Review titled Friendly and helpful service
Rated 4 stars out of 5
by ian baguley - Posted on 25 January 2024
I had a knee scan and everything went well Seen on time The two guys were very informative and friendly No problems
Visited January 2024
Review titled Beacon Medical Services Group Limited
Replied on 25 March 2025
Dear Ian, Thank you for your kind feedback! We’re delighted to hear that your knee scan went smoothly and that our team provided a friendly and informative experience. We always aim to ensure our patients feel comfortable and well-informed, and it's great to know we succeeded in your case. Kind Regards Shahzad Senior Business Development Manager
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Review titled Terrible experience.
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
I was referred for an ENT appointment. I was barely in the appointment for 5 minutes, it was literally put a camera down my nose and that’s it. Nothing was explained to me. The consultant seemed like he could not be bothered and looked annoyed when I tried to ask for more information. I wasn’t given a clear idea of what would happen next just well you might need an operation but it probably wouldn’t work.
Visited September 2023
Review titled Beacon Medical Services Group Limited
Replied on 11 March 2024
Dear patient Thank you for your feedback. I am sorry to learn that your experience was not as you would have hoped. Kindly do email us on bmsg.beacon-enquiries@nhs.net providing your full name, dob, and NHS number so that we can investigate further and take any appropriate action. Please include NHS choices in subject of email. We see many hundreds of patients in our ENT service and the overwhelming majority receive an excellent experience. We are very sorry that we were unable to do the same for you on this occasion. Kind Regards Shahzad Business Manager
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Review titled Great Service
Rated 4 stars out of 5
by Mr Saleem - Posted on 24 May 2023
Needed an MRI doing, was seen very quickly and experience was painless. Staff were great and very pleasant
Visited May 2023
Review titled Beacon Medical Services Group Limited
Replied on 25 March 2025
Dear Mr. Saleem, Thank you for your wonderful feedback! We’re so glad to hear that your MRI experience was smooth and painless, and that our staff made you feel comfortable. We strive to provide efficient and high-quality care, and it's great to know that we met your expectations. Kind regards, Shahzad Senior Business Development Manager