Beacon Medical Services Group Limited
Parkway House, Palatine Road, Wythenshawe, Manchester, Greater Manchester, M22 4DBPatient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
No sedation offered for endoscopy had to ask. As siin as sedation was out un so was the camera down my throat. Felt everything. Was then rushed out with paperwork with no sit down offered or drink of water. They opened the door to the other end of the car park where I was left to go find my husband and the car. Then the sedation kicked in! Shocking service. They were so rushed. Would never go back to that practice again
Visited February 2023
Review titled Beacon Medical Services Group Limited
Replied on 03 February 2023
Dear patient, We are sorry to learn that your experience of using our Endoscopy service was not as you would have hoped. I would be grateful if you could email me on shahzad.hussain1@nhs.net with your contact details so that we can investigate further and respond to you directly. We see many patients in our Endoscopy service and place great emphasis on delivering an excellent service and are therefore keen to investigate this matter fully. Kind regards Shahzad Hussain / Business Manager
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Review titled Its OK - could be improved
Rated 3 stars out of 5
by Kathryn Bushnell - Posted on 01 March 2023
I had an colonoscopy and endoscope performed by Beacon Medical. The paperwork before hand is poor, a text message confirming the procedure but nothing telling me how to prepare, a letter did arrive the following day, with some instruction in but I ended up having to google how to take the meds and permitted foods as details are sketchy. The text message should reference the letter as I had no idea how to get the medication (they send a prescription - I had to go to 3 separate chemists to hunt down the meds) and didn't have long to do this. I was encouraged to do the procedure without sedation. This was a huge mistake as the pain was on a par with childbirth (which I have done with no pain relief, not through choice). Throughout the proceedure and afterwards, the doctor barely made eye contact me and didn't give any explanation of the result (colonoscopy) but the nurses on site are amazing and took the time to check I was ok, and explain the result. The Gastroscopy to check if I have coeliac, was much less painful and a series of biopsies were taken, six weeks later I still don't have any results. This was a procedure subbed out by the NHS, I would have expected the results by now. Be prepared to wait it seems.
Visited January 2023
Review titled Beacon Medical Services Group Limited
Replied on 30 March 2023
Dear Kathryn Thank you for taking the time to provide us with your feedback. I am sorry that your experience of using our service was not in line with your expectations. We make every effort to ensure the patient journey is as smooth as possible and this includes sending out relevant easily understood information in a timely fashion. Given the nature of your procedure it would not have been possible for our clinician to maintain eye contact during the procedure. We have fed your feedback to the team for learning purposes. Kind Regards Shahzad Business Manager
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Review titled Terrible Appointment system
Rated 3 stars out of 5
by Jim McMillan - Posted on 23 December 2022
I had a text message from Beacon asking me to call to arrange an appointment. I’m abroad for 2 weeks and unable to telephone. I have emailed them twice to try and arrange an appointment but no response. I’ve now been sent another text asking me to call them. Unless they respond I will now have to wait until I get home to book a date and I have lost 2 weeks in my treatment. Telephone shouldn’t be the only way to communicate with these people.
Visited December 2022
Review titled Beacon Medical Services Group Limited
Replied on 03 February 2023
Dear Jim Thank you for providing us with your feedback. I apologise that the communication from our side was not as efficient as you would have hoped. We regularly communicate by email and are sorry for any delay experienced by yourself. Kind regards Shahzad Business Manager
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Review titled Fabulous staff
Rated 4 stars out of 5
by Anonymous - Posted on 01 October 2022
I was happy with every aspect of the service. There was clear communication before and during my appointment and everything was explained in depth. Staff was very friendly, which made me feel a lot more comfortable and there was support at every step of the process.
Visited October 2022
Review titled Beacon Medical Services Group Limited
Replied on 03 February 2023
Dear patient Thank you for taking the time to provide us with your feedback. We place great emphasis on delivering an excellent patient experience and are pleased that you felt the same. Kind regards Shahzad Hussain / Business Manager
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Review titled Patient and caring
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2022
Went to endoscopy today for both a gastroscopy and flexible sigmoidoscopy. I was very very nervous and panicking a lot but the nursing team were amazing and kept me as calm as they could throughout. There seems to be some bad reviews on here regarding the staff but I honestly could not fault them. I really struggled with the gastroscopy but the nursing team again stayed with me and tried to keep me as comfortable as possible. Excellent medical team.
Visited September 2022
Review titled Beacon Medical Services Group Limited
Replied on 20 October 2022
Dear patient Thank you for taking the time to provide us with your feedback. Our Endoscopy team is passionate about providing an excellent patient experience for all and your kind words will encourage them to keep doing their very best. Kind Regards Shahzad Hussain Business Manager
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Review titled Not communication with my GP
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2022
So I had an appointment with ENT doctor and my GP have been waiting for 1 month to receive a letter from them and every time I call them they tell me we will send the letter again and until today I have heard nothing back from them and my symptoms are getting worse.
Visited August 2022
Review titled Beacon Medical Services Group Limited
Replied on 20 October 2022
Dear patient Thank you for providing your feedback. I am sorry to learn that there was a delay in your GP receiving the letter and we apologise for any discomfort you have experienced as a result. Letters to GPs are normally turnaround in a few working days we are sorry that we fell short on this occasion. Kind Regards Shahzad Hussain Business Manager
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 23 June 2022
Came today with my partner as I’m his carer I walked in and was told to leave I explained I was his carer so could I possibly wait in the waiting area and I just go a No leave so very rude and my partner had to stay on his own
Visited June 2022
Review titled Beacon Medical Services Group Limited
Replied on 20 October 2022
Dear patient Thank you for providing us with your feedback. I am sorry that your experience was not as you would have hoped. Carers are permitted to accompany patients. Our reception team has been briefed on the need to accommodate carers at all times and ordinarily do so routinely. We apologise for the poor experience you had. Kind Regards Shahzad Hussain Business Manager