Bpas (Head Office)
BPAS Head Office, 20 Timothys Bridge Road, Stratford Enterprise Park, Stratford on Avon, Warwickshire, CV37 9BFPatient ratings and reviews
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Reviews
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Review titled Been waiting 8 days...
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Emailed 8 days ago, no reply so emailed again and told they're extemly busy continue waiting 6 days ago. Called yesterday, phone line was a 4 hour wait! 8 Days Later, Still Waiting!
Visited March 2023
Review titled Bpas (Head Office)
Replied on 12 April 2023
Thank you for taking the time to post your feedback, we are very grateful for your comments. Although I would assure you that we are constantly finding new ways to keep waiting times to a minimum, I am very sorry for the waiting time you have described. If you would find it helpful to discuss this matter privately, please do not hesitate to contact us directly at clientservices@bpas.org. Kind regards, Pam Field. BPAS Client Engagement Manager.
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Review titled Extremely understanding and very professional
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2022
I was so anxious and worried about the process having had a bad experience in the past with a different clinic, after booking an appointment online I was given a telephone consultation with in 24 hours. I spoke to a lovely lady who made me feel so comfortable. She went through all the necessary questions so we could figure of what treatment was best. This took between 20/30 minutes. In the end I had treatment at home. The process after the telephone call was extremely quick. I received the treatment within two days of the call. I would love to personally thank the lady on the phone for how she made me feel and how easy she made the whole process. Thank you so much!
Visited December 2022
Review titled Bpas (Head Office)
Replied on 19 December 2022
Thank you for taking the time to share your experience. We are very grateful for your comments, which I can assure you will be passed on to the relevant Manager and staff. Kind regards, Pam Field, BPAS Client Engagement Manager (email: clientservices@bpas.org).