Bromley Healthcare
Central Court, 1 Knoll Rise, Orpington, BR6 0JAPatient ratings and reviews
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Reviews
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Review titled Dietetic assessment - bromley healthcare
by thubanpb55 - Posted on 31 October 2023
Appointment was 60 minutes late and felt very rushed. Explained all the basic information about coeliac disease (which i already knew having been diagnosed 4 months earlier). When asked about my height and weight - told I was a bit overweight and to watch my fat and sugar content. So not only was I to cut out gluten from my diet but also watch my weight. When the written report came through it said I was a healthy weight. And mentioned dates when I was only holiday. Totally misleading information given.
Visited October 2023
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 01 November 2023
Dear thubanpb55, Thank you for taking the time to provide feedback on your experience of the Dietetic Service. I am sorry to hear about your recent experience. If you would like to discuss this further please contact me at 0208 315 8791. Alternatively, please provide me with your name and date of birth via email to bromh.feedback@nhs.net, and I can look into this further. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Bromley Healthcare
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Review titled No qualified Health Visitor for child's review
Rated 2 stars out of 5
by Anonymous - Posted on 19 August 2023
Why are children's developmental reviews no longer being conducted by Health Visitors? Why are the NHS outsourcing Health Visiting to a company who cannot provide enough Health Visitors? My child's review was conducted by a nursery nurse (who was lovely but that is beside the point). I understand a nursery nurse will have valuable experience of child behaviour but they are not qualified nurses and in my experience more inclined to offer advice based on their own experience and opinions, rather than evidence based practice. The nursery nurse we saw had no knowledge of the nutritional content of breastfeeding. I would expect a qualified Health Visitor to know this. The expertise of qualified Nurse Health Visitors has been replaced by the tick box form! Technocrats and bureaucrats are replacing qualified healthcare professionals.
Visited August 2023
Review titled Bromley Healthcare
Replied on 22 August 2023
Thank you for taking the time to provide feedback on your experience of the Bromley 0-19 Health Visiting Service. I am sorry to hear about your recent experience. If you would like to discuss this further please contact me at 0208 315 8791. Alternatively, please provide me with your child's details I.e. name and date of birth via email to bromh.feedback@nhs.net, and I can ask the lead of the Health Visiting Service to look into this and contact you. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Bromley Healthcare
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Review titled Long covid support
by Service user1 - Posted on 14 August 2023
After waiting 7 months for a long covid assessment I was given an appointment at 4:00pm yesterday. I was very anxious about the call as I suffer anxiety as well as long covid and POTS. I didn't receive a call at all. I did have a missed call at 5:34pm from a no caller ID that rang for 7 seconds! As soon as I answered it it went dead. My home phone rang again for 5 seconds and went dead as soon as I answered it. I don't sit by the phone all day so it takes me time to get to the phones especially as I have mobility issues and breathlessness. I am really disappointing that no one rang me to tell me they couldn't keep my appointment. I expect better from a NHS service.
Visited August 2023
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 17 August 2023
Dear Service user1, Thank you for taking the time to provide feedback on your experience of the Community Covid Support Service. I am sorry to hear about your experience in accessing the service for a Long Covid assessment. If you would like to discuss this further please contact me at 0208 315 8791. Alternatively, please provide me with your details I.e. name and date of birth via email to bromh.feedback@nhs.net, and I can look into this for you. Kind regards, Sharon Sharon Cranfield, Patient Experience Lead, Bromley Healthcare
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Review titled Extremely patient and caring towards me
by foxtrotct55 - Posted on 08 August 2023
Very pleasant therapist. Very informative. Extremely patient and caring towards me. Follow up letter came quickly. Hopefully advice will help me with my issues. Many thanks.
Visited July 2023
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 08 August 2023
Dear foxtrotct55, Thank you for taking the time to provide positive feedback about your experience of the Adult Speech and Language Therapy Service. I have shared your lovely feedback with Bindu and the team, who I am sure will appreciate your kind words. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Safer Care Team
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Review titled Access to school nurses for alternate school provisions
by Hobs - Posted on 20 July 2023
Since October 2020 my son has been in an alternative school provision. He has had no contact with a school nurse or any alternative since then. I have had to do all the health questions and talks that would normally be given by a school nurse. What I could do with is some information on what to discuss and when to discuss it. Also when I should be booking for immunisation and information on what they are so I can explain to my son?
Visited July 2023
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Review titled Bromley Healthcare
Replied on 20 July 2023
Dear Hobs, Thank you for taking the time to provide feedback about your experience of the School Nursing service. I am sorry to hear that you have not been able to access the service for your son. Please could you provide me with your son's details (name and date of birth) either by calling me on 0208 315 8791 or emailing bromh.feedback@nhs.net and I can look into this for you. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Safer Care Team
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Review titled Excellent hospital at home service
by EllyE - Posted on 08 August 2023
My little boy had to go into hospital in March for bronchiolitis and in June for RSV. Both times had hospital at home afterward and they were fantastic - always reassured us, meant we didn't have to go back to hospital and out in extra time to see us when baby started to refuse liquids at one stage. I would highly recommend and hope service can be continued, as well as expanded to as many people as possible.
Visited May 2023
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 08 August 2023
Dear EllyE, Thank you for taking the time to provide feedback about your experience of the Childrens Hospital@Home Service. I am pleased to hear that your experience was a positive one, and I hope your son has recovered fully. I have shared your lovely feedback with Cait and the team, who I am sure will appreciate your kind words. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Safer Care Team
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Review titled My sons speech and language therapy
by Yam - Posted on 31 May 2023
I asked my sons speech and language therapist to reassess his speech and language needs as I feel he is not getting adequate therapy sessions. Their response was just to let you know the outcome will be exactly the same as the current recommendations already in place. I found this unbelievable, how do they know this when they haven't completed the reassessment. Although my son can use language, he is classed as non verbal by the professionals, he is Autistic. The recommendations at present for SALT is 9 session per year and these 9 sessions allocated include time for report writing, preparation, documentations, observations of my son and training the staff who teach him daily. I know children who are much more verbal than my son and are getting many more sessions per year- I find this is absolutely unbelievable. Must getting the professionals to send the support they need, always involve making a complaint, going to tribunal or going to the ombudsman’s. Our lives are already very difficult trying to care for our children with a SEND, why give us more unnecessary pressures and strains to deal with.
Visited May 2023
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 31 May 2023
Dear Yam, Thank you for taking the time to provide feedback on your experience of the Childrens Speech and Language Therapy service. I am sorry to hear about your experience in accessing the service for a reassessment for your son. If you would like to discuss this further please contact me at 0208 315 8791. Alternatively, please provide me with your son's name and date of birth via email at bromh.feedback@nhs.net, and I can look into this for you. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Bromley Healthcare
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Review titled Lack of care
by bargainwe53 - Posted on 29 March 2023
Complete lack of care from the health system I have FND and I get relapses. I was admitted to hospital and the physio referred me to community neuro physio but they rejected the referral without even informing me. The GP did a referral to the Rapid Access Therapy Team - 5 weeks later I still have not heard anything from them either.....talk about fend for yourself.
Visited March 2023
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 29 March 2023
Dear bargainwe53 Thank you for taking the time to provide feedback on your experience in accessing the physiotherapy services managed by Bromley Healthcare. I am sorry to hear about your experience in accessing the services. If you would like to discuss this further please contact me at 0208 315 8791 or via email at bromh.feedback@nhs.net. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Bromley Healthcare
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Review titled Made each day a little brighter for my mum
by Bromley cancer story - Posted on 15 June 2023
Mum passed away peacefully in front of family at home recently, after her 4-year ovarian cancer battle. She was under the care of some wonderful NHS teams. Her GP surgery for initial diagnosis and support and care throughout, the Guy's Cancer Centre team in SE1 for her cancer treatment care, with surgical care at St. Thomas's Hospital. She had over 22 sessions of chemotherapy and maintenance medications. In the 48 months of her care, we were very grateful for the NHS, as they provided the best care we possibly ask for. The GP helped her be referred to St. Christopher's Hospice for end-of-life care, and along with daily visits from the wonderful Bromley Healthcare team for injections, we helped manage her symptoms and to help her stay as active and mobile as we could. The day a sleek black wheelchair arrived she was very impressed and in turn, it led to a few memorable shopping trips to the local garden centre to stock up summer plants for the garden! Cancer is a nasty master indeed and she did feel very angry that it had robbed her of time with family and to do things in her beloved garden and sewing. She hated the way she was dying but had dignity and courage until the very end. As a family, we are in awe of all the wonderful and passionate people that came into Mum's life and made each day a little brighter for her.
Visited March 2023
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 15 June 2023
Dear Bromley cancer story, My sincere condolences to you and your family following the passing of your mother. Thank you for taking the time to provide feedback about your experience of the Bromley Healthcare District Nursing Service. I have shared your lovely feedback with the nurses, who I am sure will appreciate your kind words. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Safer Care Team
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Review titled Exercises from physio
by Papeters - Posted on 21 December 2022
I was seen by a Physio in clinic, was very kind, it made me feel dizzy which I did not like made me feel sick, she gave me some exercise and then another staff member came and visited me up home, she was very friendly and was very persuasive and was kind, which made me want to exercise
Visited December 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 22 December 2022
Dear Papeters, Thank you for taking the time to provide feedback about your experience of the Falls Prevention Service. I was sorry to hear that you experienced dizziness while doing your exercises but pleased to hear that the therapists were able to help you. I have forwarded your feedback to the Service Lead to share with the team. Kindest regards, Sharon Sharon Cranfield, Patient Experience Lead, Safer Care Team
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