Bromley Healthcare
Central Court, 1 Knoll Rise, Orpington, BR6 0JAPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bromley Healthcare.
Reviews
-
Review titled Poor access to incontinence services
by jackpotng38 - Posted on 15 March 2023
I had prostate laser surgery in December and was told by my surgeon that my prostate was the largest he had removed that year. When I was discharged I was given a leaflet & followed instructions expecting the issues the leaflet stated. I already probably got up 3 times a night to pass urine before operation. What I was not expecting was getting up 5/8 times a night from January onwards, causing sleep deprivation day & night , constant trips to the toilet for short bursts along with constant leakage with a variety of sensations. I could not get an appointment at urology despite leaving messages about my problems. Telephone calls to doctors resulted in 2 negative urine tests along with one doctor over the phone issuing antibiotics without a urine test, also having no impact. Through a telephone call with the surgeons secretary I was issued with tablets by the surgeon which after 2 months had no impact. I went for a flow test at the Beckenham Beacon asking to see someone to discuss my serious problems to which a nurse gave me another leaflet that said nothing about the issues I had. I started buying pants for day & night use as I was continuously washing clothes and bed sheets. Another telephone call to doctors being resulted in me being issued a different medication. Again, neither tablet seems to be helping. I was feeling like a zombie. Nobody had told me about an incontinence service (bowel & bladder) which I found out about & rang. I spoke to someone about my problems and had an appointment in March & it was stated that I could get pants provided. I did not get either a letter or an e mail to confirm the appointment. Thinking that the appointment was at the Chistlehurst clinic I rang the day before where a helpful woman told me that the appointment was at the Beacon, so I turned up thinking it was in Urology. At Urology the receptionist was at lunch but someone took me to the Bowel & Bladder section which is not signposted. Their receptionist was very helpful but had no luck in someone answering the phone so they went downstairs to try & speak to someone. After quite some time I was advised that a fresh appointment needed to be made & that I should have got a letter & that I would not get free pants on the first contact, as if that was the reason I was wanting an appointment. This person did not appear to be on my side & I'm afraid I overreacted & told them not to bother as I was so upset trying to explain what is embarrassing .The receptionist was very understanding and sent an e mail. I received a phone call that afternoon and repeated what I had already said a number of times. I was advised that I needed to keep details of urine flow etc for 2 days & nights explaining what to do and an email would be sent with the necessary form to fill in. I expected that form on Friday but it did not arrive so I rang up today on the same number I used before. So here I am, having got up 8 times in the night, feeling dreadful deciding to send this story, knowing there are lots of old people like me in their seventies who perhaps don't have the mental agility to put across these issues, and may have the most debilitating health problem causing much embarrassment. I should have been told, either by my doctor or the urology dept, that there is this specialist service working hand in hand with so many patients who have incontinence so that the best care & service can be given. I personally feel let down & could have been referred in January having suffered 2 months more than I should have.. Thanks for your time.
Visited December 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 17 March 2023
Dear jackpotng38 Thank you for taking the time to provide feedback on your experience of the Bladder and Bowel service which is managed by Bromley Healthcare for patients registered with a Bromley GP. I am sorry to hear about your experience in accessing the Bladder & Bowel Service. I understand the service lead has contacted you to discuss your concerns. However, if you would like to discuss this further please contact me at 0208 315 8791 or via email at bromh.feedback@nhs.net. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Bromley Healthcare
Provided by Care opinion
-
Review titled Lack of paediatric care
by SENmum - Posted on 17 November 2022
Our daughter is diagnosed with ASD and ADHD. We have had to pay for all her assessment, diagnosis and therapy privately. We will have spent a significant sum on this in school years 3-6. Her (private) school has also put a lot of effort and resources in. Our GP tried twice to refer her to Community Paediatrics in 2020 but was told no referrals were being accepted. In May this year he referred her again. We are still waiting for an appointment date and it's been 27 weeks now (the website says 24.7 weeks). When I email them for updates I just get an auto response saying they're working through their waiting list. This is not good enough! We can't access the medication she would (probably) benefit from without seeing a paediatrician. We need input on an EHCP. Secondary transfer is coming up - a big risk time for neurodiverse children.We feel very angry and frustrated that there is essentially no paediatric service available in our area unless you pay privately. We are also hugely concerned that most parents in our position cannot afford to pay. This is wrong.
Visited November 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 17 November 2022
Dear SENmum, Thank you for your feedback on the Community Paediatrics Service. I am sorry that your daughter has experienced delays in accessing the service. Unfortunately, there are prolonged waiting times for Community Paediatrics nationally, which has been exacerbated by the Covid-19 pandemic. This has caused unavoidable delays for which we are sorry. If you would like the service to contact you to confirm your daughter's position on the waiting list; if you require signposting to any sources of information or support whilst waiting for an appointment; or, if you feel there has been any change since your daughter was first added to the waiting list that requires escalation, please don't hesitate to contact us via bromh.feedback@nhs.net, including your daughter's full name and date of birth in any correspondence. Kind Regards, Kate Stoneman Quality Improvement Lead Bromley Healthcare CIC
Provided by Care opinion
-
Review titled Bromley Healthcare Falls and Fracture Prevention Service
by Margaretp - Posted on 11 November 2022
I had an appointment today at the above unit and just wanted to say the young lady that I saw for over an hour was a pleasure to be with, so kind and listened to everything I had to say and gave me a lot of information that will help me in the future. Just wanted to pass this on to you.
Visited November 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 14 November 2022
Dear Margaretp, Thank you for taking the time to provide feedback about your experience of the Bromley Healthcare Falls and Fracture Prevention Service. I am pleased to hear that your appointment was such a positive one and I have shared your kind words with the Service Lead. With best wishes, Sharon Sharon Cranfield, Patient Experience Lead, Safer Care Team
Provided by Care opinion
-
Review titled No help or guidance with out of hours issues
by Bluebellwoods222 - Posted on 14 November 2022
In my opinion, the diabetes service is severely and rapidly declining Long delays in trying to get help, or responses from the team via email or phone. services are being reduced which is causing adverse affects to my health. no help or guidance with out of hours issues Really not acceptable I will be asking to transfer service
Visited November 2022
Provided by Care opinion
Review titled Bromley Healthcare
Replied on 14 November 2022
Dear Bluebellwoods222, Thank you for taking the time to provide feedback of your experience of the Diabetes Service. I am sorry to hear of the problems you have experienced. The Diabetes Service is not commissioned to provide an out-of-hours service. Should you require medical assistance outside of normal service hours, then please contact NHS 111 or 999 as appropriate. However, if you would like to discuss your concerns further please provide your name and further details to bromh.feedback@nhs.net and I can look into this for you. Kind regards, Sharon Sharon Cranfield, Patient Experience Lead, Bromley Healthcare
Provided by Care opinion