CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Modern hygienic surroundings
Rated 5 stars out of 5
by Allan Blowers - Posted on 12 April 2024
100% excellent experience all staff are friendly surgeon professional the procedure was completely painless and quick
Visited March 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear Allan Blowers, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional and friendly ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Uncaring
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
In and out in a15 minutes after being told I have an curable eye disease. No bedside manner and no compassion and no time to understand what I had been told. It has taken you an entire year to diagnose this amidst cancelled and postponed appointments. all the while knowing the damage caused daily to my eye cannot be undone, a glitch in the system when sending a prescription should not mean you then give up. anyone reading this should avoid this place
Visited March 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. We never wish for our patients to deem the service negatively and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Cancelled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2024
I attended for my appointment only to be told it was cancelled. They claim they tried to call me less than 4 hours before the appointment to tell me but there was not answer. Couldn't even be bothered the leave a voice mail. Half a day off work with lost wages. I guess as patients we're just not that important!
Visited March 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you and for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled So Smooth
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Arrived at allotted time. Seen by preparatory nurse within 2 mins. Pre-theatre nurse 3 mins after coming out of prep. 4mins later my other half was notified I had gone in for the procedure. Less than 20 mins later I was on my way home, all done. Brilliant staff, friendly, up beat and really nice. Thank you so much
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We hope all went well with your procedure. Best wishes CHEC
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
The staff were great at putting me at ease and very helpful. I was first seen on the Tuesday 13th and had cataract surgery on Thursday 15th . That is an amazing service. Thank you all.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and that you were put at ease. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent Practice
Rated 5 stars out of 5
by Christine Barton - Posted on 26 February 2024
A little waiting time but kind, helpful and caring staff with a sense of humour A very pleasant experience
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Christine Barton, Thank you for your review. We are pleased that you are happy with the service you received from CHEC. We hope all went well with your appointment. Best wishes CHEC
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Review titled Great practice
Rated 5 stars out of 5
by Mary Dyas - Posted on 15 February 2024
All the staff were attentive, polite and friendly. Listened to individual needs and took great care of me.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Hello Mary Dyas, Thank you for your lovely review. We are pleased that you are happy with the service you received from CHEC. Our colleague strive to be attentive, polite and friendly ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Excellent service.
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
Appointment was on time. The consultant was very polite and efficient. He explained everything clearly and all my questions were answered..
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be polite and efficient whilst ensuring patients are well informed about their care. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Amazing experience
Rated 5 stars out of 5
by S Frost - Posted on 28 February 2024
I had a laser capsulotomy treatment in Stevenage on Monday 26th February. I was in and out of the Treatment Centre in under 10 minutes. All instructions were easy to follow with astonishing results. Well done and thank you.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear S Frost, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We are pleased to hear of your satisfaction with the outcome of your treatment. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Cold and impersonal
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
I've just had a Glaucoma review appointment at CHEC, Progress House, Blackpool. I have no problem with the service other than to say that the receptionist was brusque and unfriendly, and nurse cold and stony-faced. I see no value in this - I am a person, not a number.
Visited February 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel unwelcomed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. If you would like to discuss your appointment outcome or have any other questions, please do not hesitate to call us on 0344 264 4160.