CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled So happy
Rated 5 stars out of 5
by Geoff Kellett - Posted on 07 August 2024
All went really well, I now have 2 "new" eyes, a fantastic improvement on my quality of life. Thanks to everyone there in basingstoke
Visited August 2024
Review titled CHEC Preston
Replied on 13 August 2024
Dear Geoff Kellett, Thank you for your fantastic review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled CHEC Slough
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2024
I had my cataract operation 5 days ago and the entire experience was friendly and professional. The procedure was quick and easy - even relaxing! My eye has not felt at all gritty or uncomfortable and I am an expert at putting in the drops now. I would thoroughly recommend this clinic.
Visited August 2024
Review titled CHEC Preston
Replied on 23 August 2024
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and comforting, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Well organised
Rated 5 stars out of 5
by Basil - Posted on 26 August 2024
Very pleased with all staff and organisation, starting with being able to get parking spaces, through to the procedures (2x cataract ops). Thank you very much.
Visited August 2024
Review titled CHEC Preston
Replied on 27 August 2024
Dear Basil, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled operator
Rated 5 stars out of 5
by Peter Levy - Posted on 13 August 2024
The gentleman I spoke to re cancelling and changing my wife's appointment was very helpful understanding and friendly. I didn't get his name but he is a credit to your company. Thank you.
Visited August 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Peter Levy, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and we were able to accommodate your wife’s request. Our colleagues strive to be friendly and understanding to ensure a patient’s journey runs smoothly for them. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Pat Bell - Posted on 12 August 2024
Staff were very friendly and I wasn’t kept waiting very long. Would recommend to everyone for a caring and friendly service
Visited August 2024
Review titled CHEC Preston
Replied on 13 August 2024
Dear Pat Bell, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and friendly, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Fantastic experience
Rated 5 stars out of 5
by Vincent - Posted on 24 August 2024
Just had an OCT test at CHEC Milton Keynes, unexpectedly experienced a very outstanding clinic service. Very very nice and friendly staff, and the test was done in a very professional way. Highly recommended.
Visited August 2024
Review titled CHEC Preston
Replied on 27 August 2024
Dear Vincent, Thank you for your outstanding review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent clinic
Rated 5 stars out of 5
by Paul Brambles - Posted on 12 July 2024
Everyone at this eye clinic are very professional kind pleasant and helpful. Very happy. As it is my eyes before I came I was a little worried but now I am completely at ease.
Visited July 2024
Review titled CHEC Preston
Replied on 17 July 2024
Dear Paul Brambles, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to be professional, kind and helpful ensuring a patient’s journey runs smoothly for them. Best wishes CHEC
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
At the first appointment I was treated in a very cold manner. At the second appointment I was booked in for treatment only to be told half an hour later I couldn’t have the treatment. The reception staff had no clue about the protocol. The third appointment was fine, asides from the fact the dr kept raising her voice at me even though my hearing is good. It’s extremely difficult to get into the building. It’s not easily accessible. It’s impossible to get in with a wheelchair unless you bring someone to help. The staff will not open the door for you. I witnessed a man trying to get out of the building but the staff would not get up and assist him, this was done by a member of the public. I witnessed a lady fall after her appointment and a member of the public helped. The staff don’t ensure patients get back to their seats or get to reception after their appointment, they promptly close the door on them. A huge disappointment. The
Visited July 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. Should you wish to discuss any concerns further we welcome you to email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Great practice.
Rated 4 stars out of 5
by Emm Enn - Posted on 01 July 2024
Very polite staff who put me at ease. Very friendly service. Definitely recommend. Care was exceptional.
Visited July 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Emm Enn, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Such long waiting time
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
My appointment was for the afternoon, however, the hospital called me to ask if I can come earlier during the day. I arrived 10 mins early, but after one hour of waiting, it’s still not my turn. If they don’t have availability, why would they call me to come in? My wife who gave me a lift have other things planned, but because this, she can’t keep her original plans. This is very frustrating and unprofessional!
Visited July 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and NHS number or call on 0344 264 4160.