Clinical Partners Ltd
Lister House, Wimpole Street, London, W1G 9STPatient ratings and reviews
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Reviews
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
Couldn’t rate this place more highly even if I wanted to. From the phone calls to booking the appointment to the actual assessment itself everything went smoothly. Everyone I came into contact with was so polite, professional and supportive even the DR that ran my assessment was outstanding and patient with me, I felt at so much ease thought the entire thing. I got my assessment report very quickly as well, overall great experience and my only regret is that I didn’t find them sooner. Outstanding team of people.
Visited September 2023
Review titled Clinical Partners Ltd
Replied on 25 September 2023
Dear Patient, Thank you for sharing your experience with us. We truly appreciate your kind words. It's good to hear that every step, from booking your appointment to the assessment itself, went smoothly. Our team is committed to providing a seamless and supportive experience for every patient we serve. We're especially pleased that you found our doctor to be outstanding and patient, putting you at ease throughout the assessment. Your comfort and understanding during this process are of the utmost importance to us. If you ever have more questions or require further support, please don't hesitate to reach out. We're here to help. Wishing you the best for the future, Rae Strategic Partnerships Manager Clinical Partners
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Review titled Poor communication/organisation
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
One of the traits for my daughters ADHD is anxiety and frustration caused by being messed around. She is not a fan of zoom and i have had to spend time reassuring her that she will be fine. As outline below, when the company supposedly assessing her is adding to her trigger points then I find this very poor. When they rang to book an appointment they had to cancel and rearrange as they had booked the wrong type. I was told someone would ring me back. They didn’t. I had to chase this. In the initial call I specifically asked how it worked. I was told it was via zoom and we’d get sent a meeting link. They also said we would have to fill in a questionnaire. I asked about the teachers one as she had just finished school and was told not to worry and that she would find out for me and get back to me. The appointment is this week and I have been sent a reminder that it has not been done. Yet I am still waiting for them to get back to me. The original person said that I would need to be present for the first part of the meeting and the second says I don’t. With all that had gone on I am unsure of who to believe. For some reason they have also decided to change the spelling of my name and there is no way for me to alter it. So as I need to prepare my daughter I have just checked and there is no meeting code that has been emailed. Really not happy with the service so far.
Visited September 2023
Review titled Clinical Partners Ltd
Replied on 25 September 2023
Dear Patient, We appreciate the time you've taken to provide feedback, and we genuinely regret any inconvenience you've experienced. Your daughter's well-being and comfort are paramount to us. I'm Rae, the Strategic Partnerships Manager at Clinical Partners. We understand that transitioning to online assessments can be challenging, particularly for individuals like your daughter with ADHD. It's worth noting that research supports the effectiveness of online assessments, often resulting in high patient satisfaction, diagnostic reliability, and positive clinical outcomes when appropriate technology is employed. However, we acknowledge that there were some administrative issues in your case, and for that, we extend our apologies. Your feedback has pinpointed areas where we can refine our processes to ensure a smoother experience for all our patients. Regarding the misspelling of your daughter's name and the questionnaire oversight, please accept our sincere apologies. We are actively addressing these matters, and I kindly request that you reach out to me directly at rae@clinical-partners.co.uk so I can personally oversee their swift resolution. I will also ensure that our team provides clarity on the assessment process. We are committed to offering precise and transparent guidance and apologise for any previous confusion. Your concerns matter to us, and we're dedicated to addressing them and enhancing your experience with Clinical Partners. If you have any additional questions or require further information, please don't hesitate to reach out to me. Warm regards, Rae Strategic Partnerships Manager Clinical Partners
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Review titled Nil professionalism
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I received my phone call follow up this evening. The mental health nurse was 10 minutes late and spent exactly 5 minutes on the phone to me. She was unprofessional and completely disinterested. She was patronising, did not give me any helpful advice and disappeared off the phone before I had the time to ask for a copy of the report. I am a mental health nurse myself and would have been on time for my client, and definitely have given more information and time to them.
Visited April 2023
Review titled Clinical Partners Ltd
Replied on 18 April 2023
Dear Patient, Thank you for taking the time to share your experience with us. My name is Rae, and I am the Strategic Partnerships Manager for Clinical Partners. My role involves working closely with our dedicated teams, including Patient Services, Prescriptions, and Complaints, to ensure that any issues our patients' experience are addressed with compassion and efficiency. We are extremely sorry to hear about your recent experience with our service. It is disappointing to hear that we fell short of your expectations and that our service did not meet the standards that we hold ourselves to. We appreciate you taking the time to bring this to our attention, and we would be grateful for the opportunity to work together with you to address the issue. If you could please contact me directly, at rae@clinical-partners.co.uk, we can discuss the matter further and work towards finding a resolution that meets your needs. Our team takes all feedback seriously and is committed to providing our patients with the highest quality care. We will ensure that your comments are taken into consideration as we continue to improve our services. Thank you again for bringing this to our attention. We look forward to hearing from you soon. Best regards, Rae Strategic Partnerships Manager Clinical Partners
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Review titled Inexperienced practitioners
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2024
Awful experience. Misdiagnosed, which was confirmed after getting other members of our family diagnosed correctly by reputable NHS testing (which is more extensive) and then finally having an NHS test myself. Clinical Partners told me that “because I didn’t have delayed speech in childhood” I couldn’t be “fully autistic”. I don’t think there was any malice but that their practice was just a bit backward. The whole process was also quite chaotic (booking, getting the report). The smoothest element was them taking the fee, which seems to be their primary goal rather than quality of assessment type/up to date practice. I wish I’d never spent money with this practice and would urge anybody considering it to check out other practices if needing to go private.
Visited January 2023
Review titled Clinical Partners Ltd
Replied on 26 September 2024
Dear Patient, Thank you for taking the time to share your experience with us. My name is Rae and I am the Strategic Partnerships Manager for Clinical Partners. I sincerely apologise for the challenges you faced during your assessment at Clinical Partners. I understand how disheartening it must be to feel misdiagnosed, and I truly appreciate you bringing your concerns to our attention. We work closely with the NHS and privately to provide accurate and clinically robust autism and ADHD assessments, where our experienced clinicians utilise the best diagnostic tools available, the Autism Diagnostic Interview-Revised (ADI-R) and the Autism Diagnostic Observation Schedule, Second Edition (ADOS-2). However, I acknowledge that this approach did not meet your expectations in this instance, and I’m truly sorry for any distress this has caused. Your feedback is invaluable as we strive to improve our services, particularly regarding the smoothness of the booking process and the delivery of reports. We are committed to enhancing our support to ensure a better experience for all our patients. If there’s anything further I can assist you with or if you would like to discuss your experience in more detail, please don’t hesitate to reach out to me directly at rae@clinical-partners.co.uk. Your well-being is important to us, and I’m here to support you. Thank you once again for your insights. Warm regards, Rae Strategic Partnerships Manager
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Review titled Very positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
Having waited years for my son to be formally diagnosed, we like many others chose to go private instead. Our experience was very different to the other reviews I've read. The team was great with us. We were dealt with compassionately and efficiently throughout the whole process.
Visited December 2022
Review titled Clinical Partners Ltd
Replied on 08 June 2023
Dear Patient, Thank you for taking the time to share your experience with us. Our team is dedicated to providing compassionate and efficient support to all our patients, and we're pleased that you felt well taken care of throughout the entire process. We believe that every individual deserves timely and comprehensive care, and we're committed to delivering just that. Your feedback is invaluable to us as it helps us continually improve our services and ensure that every patient receives the attention and support they deserve. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to us. We will ensure that your comments are taken into consideration as we continue to improve our services. Best regards, Rae Strategic Partnerships Manager Clinical Partners
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Review titled Very poor customer experience
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
The kind, expert psychiatrist who diagnosed my son with ADHD has been let down by chaotic back-office management; Clinical Partners lack even the most basic guides as to how the process of getting a prescription will work, let alone taking delivery of the actual medication. This has meant that my son was mistakenly billed for the prescription (purely an admin fee) that should have been included with his consultation, and it looks like he's paid for his medication twice. Medication, by the way, that has still failed to materialise despite a promise of '5 to 7 days delivery'. If you look at their website too, you'll see that they've craftily displayed their Trustpilot ranking as 5 stars, when in fact all they've done is publish an individual review - their true ranking sits at 3.9 out of 5, which is very poor for an organisation like this, especially one dealing with mental health and wellbeing. My advice would be to exercise cauton when dealing with this company.
Visited November 2022
Clinical Partners Ltd has not yet replied.