Clinical Partners Ltd
Lister House, Wimpole Street, London, W1G 9STPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Clinical Partners Ltd.
Reviews
-
Review titled Absolutely amazing
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
Couldn’t rate this place more highly even if I wanted to. From the phone calls to booking the appointment to the actual assessment itself everything went smoothly. Everyone I came into contact with was so polite, professional and supportive even the DR that ran my assessment was outstanding and patient with me, I felt at so much ease thought the entire thing. I got my assessment report very quickly as well, overall great experience and my only regret is that I didn’t find them sooner. Outstanding team of people.
Visited September 2023
Review titled Clinical Partners Ltd
Replied on 25 September 2023
Dear Patient, Thank you for sharing your experience with us. We truly appreciate your kind words. It's good to hear that every step, from booking your appointment to the assessment itself, went smoothly. Our team is committed to providing a seamless and supportive experience for every patient we serve. We're especially pleased that you found our doctor to be outstanding and patient, putting you at ease throughout the assessment. Your comfort and understanding during this process are of the utmost importance to us. If you ever have more questions or require further support, please don't hesitate to reach out. We're here to help. Wishing you the best for the future, Rae Strategic Partnerships Manager Clinical Partners
-
Review titled Poor communication/organisation
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
One of the traits for my daughters ADHD is anxiety and frustration caused by being messed around. She is not a fan of zoom and i have had to spend time reassuring her that she will be fine. As outline below, when the company supposedly assessing her is adding to her trigger points then I find this very poor. When they rang to book an appointment they had to cancel and rearrange as they had booked the wrong type. I was told someone would ring me back. They didn’t. I had to chase this. In the initial call I specifically asked how it worked. I was told it was via zoom and we’d get sent a meeting link. They also said we would have to fill in a questionnaire. I asked about the teachers one as she had just finished school and was told not to worry and that she would find out for me and get back to me. The appointment is this week and I have been sent a reminder that it has not been done. Yet I am still waiting for them to get back to me. The original person said that I would need to be present for the first part of the meeting and the second says I don’t. With all that had gone on I am unsure of who to believe. For some reason they have also decided to change the spelling of my name and there is no way for me to alter it. So as I need to prepare my daughter I have just checked and there is no meeting code that has been emailed. Really not happy with the service so far.
Visited September 2023
Review titled Clinical Partners Ltd
Replied on 25 September 2023
Dear Patient, We appreciate the time you've taken to provide feedback, and we genuinely regret any inconvenience you've experienced. Your daughter's well-being and comfort are paramount to us. I'm Rae, the Strategic Partnerships Manager at Clinical Partners. We understand that transitioning to online assessments can be challenging, particularly for individuals like your daughter with ADHD. It's worth noting that research supports the effectiveness of online assessments, often resulting in high patient satisfaction, diagnostic reliability, and positive clinical outcomes when appropriate technology is employed. However, we acknowledge that there were some administrative issues in your case, and for that, we extend our apologies. Your feedback has pinpointed areas where we can refine our processes to ensure a smoother experience for all our patients. Regarding the misspelling of your daughter's name and the questionnaire oversight, please accept our sincere apologies. We are actively addressing these matters, and I kindly request that you reach out to me directly at rae@clinical-partners.co.uk so I can personally oversee their swift resolution. I will also ensure that our team provides clarity on the assessment process. We are committed to offering precise and transparent guidance and apologise for any previous confusion. Your concerns matter to us, and we're dedicated to addressing them and enhancing your experience with Clinical Partners. If you have any additional questions or require further information, please don't hesitate to reach out to me. Warm regards, Rae Strategic Partnerships Manager Clinical Partners
-
Review titled Nil professionalism
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I received my phone call follow up this evening. The mental health nurse was 10 minutes late and spent exactly 5 minutes on the phone to me. She was unprofessional and completely disinterested. She was patronising, did not give me any helpful advice and disappeared off the phone before I had the time to ask for a copy of the report. I am a mental health nurse myself and would have been on time for my client, and definitely have given more information and time to them.
Visited April 2023
Review titled Clinical Partners Ltd
Replied on 18 April 2023
Dear Patient, Thank you for taking the time to share your experience with us. My name is Rae, and I am the Strategic Partnerships Manager for Clinical Partners. My role involves working closely with our dedicated teams, including Patient Services, Prescriptions, and Complaints, to ensure that any issues our patients' experience are addressed with compassion and efficiency. We are extremely sorry to hear about your recent experience with our service. It is disappointing to hear that we fell short of your expectations and that our service did not meet the standards that we hold ourselves to. We appreciate you taking the time to bring this to our attention, and we would be grateful for the opportunity to work together with you to address the issue. If you could please contact me directly, at rae@clinical-partners.co.uk, we can discuss the matter further and work towards finding a resolution that meets your needs. Our team takes all feedback seriously and is committed to providing our patients with the highest quality care. We will ensure that your comments are taken into consideration as we continue to improve our services. Thank you again for bringing this to our attention. We look forward to hearing from you soon. Best regards, Rae Strategic Partnerships Manager Clinical Partners