Clinical Partners Ltd
Lister House, Wimpole Street, London, W1G 9STPatient ratings and reviews
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Reviews
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Review titled Nil professionalism
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I received my phone call follow up this evening. The mental health nurse was 10 minutes late and spent exactly 5 minutes on the phone to me. She was unprofessional and completely disinterested. She was patronising, did not give me any helpful advice and disappeared off the phone before I had the time to ask for a copy of the report. I am a mental health nurse myself and would have been on time for my client, and definitely have given more information and time to them.
Visited April 2023
Review titled Clinical Partners Ltd
Replied on 18 April 2023
Dear Patient, Thank you for taking the time to share your experience with us. My name is Rae, and I am the Strategic Partnerships Manager for Clinical Partners. My role involves working closely with our dedicated teams, including Patient Services, Prescriptions, and Complaints, to ensure that any issues our patients' experience are addressed with compassion and efficiency. We are extremely sorry to hear about your recent experience with our service. It is disappointing to hear that we fell short of your expectations and that our service did not meet the standards that we hold ourselves to. We appreciate you taking the time to bring this to our attention, and we would be grateful for the opportunity to work together with you to address the issue. If you could please contact me directly, at rae@clinical-partners.co.uk, we can discuss the matter further and work towards finding a resolution that meets your needs. Our team takes all feedback seriously and is committed to providing our patients with the highest quality care. We will ensure that your comments are taken into consideration as we continue to improve our services. Thank you again for bringing this to our attention. We look forward to hearing from you soon. Best regards, Rae Strategic Partnerships Manager Clinical Partners
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Review titled Very positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
Having waited years for my son to be formally diagnosed, we like many others chose to go private instead. Our experience was very different to the other reviews I've read. The team was great with us. We were dealt with compassionately and efficiently throughout the whole process.
Visited December 2022
Review titled Clinical Partners Ltd
Replied on 08 June 2023
Dear Patient, Thank you for taking the time to share your experience with us. Our team is dedicated to providing compassionate and efficient support to all our patients, and we're pleased that you felt well taken care of throughout the entire process. We believe that every individual deserves timely and comprehensive care, and we're committed to delivering just that. Your feedback is invaluable to us as it helps us continually improve our services and ensure that every patient receives the attention and support they deserve. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to us. We will ensure that your comments are taken into consideration as we continue to improve our services. Best regards, Rae Strategic Partnerships Manager Clinical Partners
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Review titled Very poor customer experience
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
The kind, expert psychiatrist who diagnosed my son with ADHD has been let down by chaotic back-office management; Clinical Partners lack even the most basic guides as to how the process of getting a prescription will work, let alone taking delivery of the actual medication. This has meant that my son was mistakenly billed for the prescription (purely an admin fee) that should have been included with his consultation, and it looks like he's paid for his medication twice. Medication, by the way, that has still failed to materialise despite a promise of '5 to 7 days delivery'. If you look at their website too, you'll see that they've craftily displayed their Trustpilot ranking as 5 stars, when in fact all they've done is publish an individual review - their true ranking sits at 3.9 out of 5, which is very poor for an organisation like this, especially one dealing with mental health and wellbeing. My advice would be to exercise cauton when dealing with this company.
Visited November 2022
Clinical Partners Ltd has not yet replied.
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Review titled Highly Recommend, Professional and Compassionate service
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2022
I think it's important to note that although some aspects may not have seemed "plain sailing", looking retrospectively the problems that I encountered at first were more to do with an overburdened and underfunded NHS service that necessitated the sudden influx of NHS referrals which understandably caused delays in getting an appointment but still remained far below the waiting list for my area. Nevertheless, personally, I found that the staff always polite and helpful, my RTC co-ordinator was always polite, informative and considerate when arranging appointments and relaying information to me. More importantly to me the Clinician/Doctor i saw was very calming and reassuring when listening to my concerns and would always take time to check my understanding and ask for questions at the end of a session which I really appreciated.
Visited October 2022
Clinical Partners Ltd has not yet replied.
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Review titled Dreadful service but great doctor
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
I would definitely not recommend Clinical Partners. Their administration and organisation are appalling. They’re happy to take your money upfront and then fail to deliver on any prescriptions you need. You have to chase them repeatedly for missing prescriptions and get no reply to emails. If you ring, you get through to someone who has no knowledge or authority to sort out the situation. Very poor customer service to the point of there being none at all. The doctor was great but he was let down repeatedly by Clinical Partners.
Visited October 2022
Clinical Partners Ltd has not yet replied.