Concordia Community Outpatients Ltd
Unit 10.1.1, The Leather Market, 11-13 Weston Street, London, SE1 3ERPatient ratings and reviews
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Reviews
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Review titled Appalling delivery of significant test results
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2025
Received the results from a hearing test today over the phone from someone who claimed to be a doctor or even a consultant. Rather than lead sensitively in to what is in effect life changing news u was told bluntly I had such hearing loss, in my 30s, that it warranted me having hearing aids if I want them. The doctor at the other end of the phone clearly was in a rush to get on with making his next call as he didn't have the patience or decency to spend time explaining my test results to me just dropped the bombshell that my hearing is sufficiently bad that I can get hearing aids but my patient journey with the ENT team had come to an end and would be closed. I was floored by the news clearly and had to ask for clarity on the type of hearing loss and also whether I would be getting such news in a letter. He confirmed I would via my GP. I support the NHS' need to outsource services where possible but if this is the result then they and the provider have sorely fallen short of their duty of care. I will now be seeking a second opinion for peace of mind.
Visited January 2025
Concordia Community Outpatients Ltd has not yet replied.
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Review titled Bad Service
Rated 3 stars out of 5
by Derek North - Posted on 04 July 2023
To many text messages concerning blood tests and diabetes check.I receive text messages about every 2 months to go for a blood test and 3 times since April for an annual diabetic checkup.I also think that one particular member of the reception staff could be more helpful.
Visited June 2023
Review titled Concordia Community Outpatients Ltd
Replied on 26 September 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY