Devon Doctors Ltd
Suite 1, Osprey House, Osprey Road, Sowton Industrial Estate, Exeter, Devon, EX2 7WNPatient ratings and reviews
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Reviews
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Review titled No answer
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
When I was told I need to call Devon Doctors for dental care, I wasn't expecting the call to be quick and prepared for a lengthy amount of time on hold... However every time I called I was exposed to a soundtrack with awful feedback, to the point you couldn't hold the phone up to your ear, and even on speaker phone it was extremely uncomfortable to listen to... Especially as you don't want to turn it down too much in case someone does eventually answer! However, it would ring for 10minutes and 45 seconds before it would then inform you that no one was available to take your call and then cut you off, leaving no option to leave a message. If you are experiencing high call volumes and you continually keep getting cut off, you end up at the back of the que. At no point is this helpful. I googled to see if there was another number to call and ended up calling a random guy whose mobile number was linked to Devon Doctors. Considering this number is for medical care, it is really concerning these numbers are not monitored. I really don't see how anyone will be able to access the support that they need without pure luck being involved which really isn't good enough.
Visited April 2024
Devon Doctors Ltd has not yet replied.
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Review titled Did not respond to 111 referral
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
Devon Doctors out of hours service failed to respond to a urgent 111 referral for my daughter. Call back promised in 1 hour, 9 hours later nothing!!
Visited January 2024
Devon Doctors Ltd has not yet replied.
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Review titled Absolutely shocking!
Rated 3 stars out of 5
by Sarah mills - Posted on 02 January 2024
Daughters 7 years old had tempature all evening and day called 111 due to chest pains when breathing in. Spoken to a nurse via call back who told me she needs to be seen by out of hours devon doctors urgently and expect a phone call within 2 hours but may bit a bit longer as they are busy. I understand they are probably rushed off their feet but This was at 9pm we are now on 5.20am and I've heard nothing from anyone!!
Visited January 2024
Devon Doctors Ltd has not yet replied.
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Review titled Excellent & very professional service
Rated 5 stars out of 5
by Anil - Posted on 23 October 2023
Very fast response to my telephone call. Given 19:30 appointment in Plymouth. The Dr saw me as soon as I arrived. I was most impressed by the whole experience & the fast response. The medication prescribed has improved my problem significantly . A huge thank to Devon Docs & the GP who examined me. Thank you for your professional help
Visited October 2023
Devon Doctors Ltd has not yet replied.
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Review titled Abysmal service
Rated 1 star out of 5
by Richard Crago - Posted on 07 April 2023
Had to get a call back this evening for a patient in my care, the care for ordinator that called back was, rude, dropped the line and had very poor bedside manner, have now had another call back to arrange a paramedic call out
Visited April 2023
Devon Doctors Ltd has not yet replied.
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Review titled Lack of response
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
we are chasing mums death cert, 5 days on , no one picks up phone,all lines have different messages some are out of date Callous service
Visited March 2023
Devon Doctors Ltd has not yet replied.