DHU Health Care CIC
No:2 Roundhouse Road, Pride Park, Derby, Derbyshire, DE24 8JEPatient ratings and reviews
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Reviews
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Review titled Great efficient service
Rated 5 stars out of 5
by Caroline Whitehurst - Posted on 20 June 2024
GP referral for anti virals, sent for further test before booking in, very caring member of staff, follow up service offered, very efficient but being monitored over 7 days gives peace of mind. Excellent service
Visited June 2024
DHU Health Care CIC has not yet replied.
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Review titled Dhu healthcare needs to be closed down
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Useless service I called them as I was unwell I got told to take paracetamol and call my own gp which I had already done but there was no appointments I won't be ringing this useless service again quicker going a@e reported them to the cqc this useless shambles of a service needs looking in to by the cqc.
Visited May 2024
DHU Health Care CIC has not yet replied.
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Review titled Useless service
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
Dhu healthcare is a useless service I called due to uti symptoms I was just told to take paracetamol useless service it should be called we don't care its not fit for purpose the ombudsman are currently looking in to a complaint I sent them regarding this useless company.
Visited April 2024
Review titled DHU Health Care CIC
Replied on 30 April 2024
Dear patient, Thank you so much for taking the time and for providing your honest feedback which is appreciated regarding your recent experience with our service as you were unwell. I am the Patient Involvement and Experience Manager for DHU Healthcare, and I am both disappointed and sorry to hear that your experience with us was not positive on this occasion specifically in relation to your contact with us, your assessment and the outcome which did not meet your expectation. I note that you already have an open complaint with the ombudsman in relation to your contact with DHU. However, if you would also like to contact us directly if you have not done so already regarding your experience then we can investigate your concerns in more detail to better understand and learn how we can do better in the future then please do not hesitate to contact our Clinical Governance Team on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email at DHUL.ClinicalGovernance@nhs.net. The team will then be able to take more details from you so that they can investigate why this has happened, and they will investigate your concerns further and feedback and as I say can help us to better understand and aid us in learning how we can do better to stop anyone else having a poor experience in the future as you have clearly had on this occasion. I do hope that you have now received any care and treatment you required and that you are feeling much better, and I wish you well for the future. Kind regards, Judith Brown Patient Involvement and Experience Manager (DHU Health Care CIC)
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Review titled Had wonderful Care at this practice in Osmond Road, Derby
Rated 1 star out of 5
by Mrs Sandra Seward - Posted on 14 March 2024
I had wonderful Care, kindness and consideration shown to me by by the nurse who unfortunately I can’t name as when I did it told me I couldn’t. I hope she gets some sort of recognition once they know who she was, she administered my infusion yesterday she even went and brought me a sandwich at lunchtime as the ambulance kept me waiting She even stayed with me being late for her other clinic. She was so professional, but it was her kindness that came through most.
Visited March 2024
DHU Health Care CIC has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Ann Sage - Posted on 02 January 2024
Attended service to see doctor about Covid / given antibiotics and anti viral infusion the next day. Nurse was very clear, considerate and compassionate. Thank you very much for the great service.
Visited December 2023
DHU Health Care CIC has not yet replied.
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Review titled Fast Response
Rated 5 stars out of 5
by Michael hill - Posted on 21 August 2023
Rapid response after contact 111. The antiviral team contacted me at approx 2.30 pm on 12th August and had an antiviral infusion by 4 p.M on the same day. Staff response at Chesterfield 111 superb.
Visited August 2023
Review titled DHU Health Care CIC
Replied on 22 August 2023
Dear Michael, Thank you for taking the time to provide this positive feedback about our NHS111 and nMab anti-viral service at Ashgate Manor in Chesterfield. I am pleased to hear that your experience was a good one particularly in relation to waiting time both in relation to staff response at 111 and access to treatment provided. We always endeavor to provide a high level of quality, safe, professional, timely and compassionate care and are always encouraged when patients and their families take the time to let us know how we did. I will share your comments with the Teams. I trust you are now on the road to recovery, and I wish you all the best for the future. Take care and best wishes, Judith Brown Patient Experience and Engagement Lead (DHU Health Care CIC)
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Review titled Quite useless
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
I am disabled. My doctor wanted a urine specimen to send to the laboratory. She sent a dhu nurse who had the necessary container but who refused to deliver the specimen to the surgery which was the sole reason for sending the nurse to my home. She seemed to think the task was demeaning. I have not yet been able to get anyone to take a specimen to the surgery which is very close to my home. Dhu people seem impractical and my doctor should have been warned that dhu employees do not do what she required. They don’t do swabs, etc. either.
Visited May 2023
Review titled DHU Health Care CIC
Replied on 17 May 2023
Dear patient, Thank you for sharing your comments/feedback regarding your recent experience with DHU and our Home Visiting service. I am sorry to read that your experience was both frustrating and poor and that your expectations of the service were not met on this occasion. We always endeavor to provide the best service possible for our patients. We would appreciate and encourage you to contact our Urgent, Emergency and Primary Care Clinical Governance team directly either via telephone on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email @ dhuurgentcare.clinicalgovernance@nhs.net with as much detail as you can (e.g., dates and times) so that we can investigate the specific concerns you have raised either formally as a complaint or informally as feedback. The team will then be able to take more details from you so they can fully investigate your concerns and why this has happened, and feedback and it can also help us to better understand and aid us in learning how we can do better to stop anyone else having a poor experience in the future as you have clearly had on this occasion. I do hope that you have now received any care and treatment you required and I wish you all the best for the future. Best wishes, Judith Brown Patient Engagement, Experience & Inclusion Lead and AIS Champion (DHU Health Care)
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Review titled Awful level of service , lack of patient care
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
Tried to call when my GP was valises one weekend when my child was unwell. Took several attempts and waiting around 30-60 minutes on each attempt before my call was answered. Was told I would be called back within an hour , didn’t take on board anything I said and where clearly just following a clinical algorithm as we’re not interested in any clinical background / previous history and I was advised the call handlers are not medically trained when I tired to share this . After hearing nothing for 4 hours later I rang back and was advised they were busy and I would be called asap but it was none urgent so maybe I should wait and contact GP instead on Monday as may be quicker!( this was Saturday ) . I eventually got a call back from 111 more than 14 hours after my initial call and 13 hours later than they told me it was needed . Total joke . The call went to voicemail and 111 left me a message to say they had closed the call as I hadn’t picked up … don’t even try again! Thankfully in the meantime I took my child To A and e where they were admitted, so this was the right decision . The whole Thing left me Feeling 111 couldn’t have cared less . 111 felt like is was a hindrance and not a help …all it did was delay my son from getting treatment . Will not call in future as it just made a distressing situation even more stressful .
Visited January 2023
DHU Health Care CIC has not yet replied.