Dorking Healthcare Limited (DHC)
DHC Outpatients at Dorking Hospital, Off St Paul's Road West, Horsham Road, Dorking, Surrey, RH4 2AAPatient ratings and reviews
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Reviews
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Review titled Exemplary complaints process
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2023
I raised an issue with a Dorking Health Care member of staff who forwarded it to the Deputy Manager to deal with. The Deputy Manager reviewed the complaint, spoke to the clinical team and then to me. There was clear understanding of the problem and a plan to resolve it from the outset. The Deputy Manager followed this through at each step and was mindful of accessibility requirements throughout the process. This is my best ever experience of complaint handling in any context, and the Deputy Manager should be commended for her thorough, professional and caring approach to the complaints process.
Visited September 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 23 October 2023
Dear Patient, We really appreciate you taking the time to send us your feedback on our Complaints Process and your experience with us. We do try our best to ensure patients have a positive experience with their pathway through DHC, but if there is any issue we will try and resolve it as soon as possible. We have forwarded your comments to the Deputy Manager who was pleased to receive them. Thank you again. Kind Regards Duty Manager Team
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Review titled Really helpful
Rated 5 stars out of 5
by Mavis pont - Posted on 13 July 2023
Everyone was so very kind and thoughtful to me looked after me and put me at ease first time in a year that I had been out of the house everyone was just so kind
Visited July 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 17 July 2023
Dear Mrs Pont, Thank you for taking the time to complete our Patient Survey. It is always lovely to hear about such positive experiences and our teams will be happy to read your review. Kind Regards Duty Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Pat Clare - Posted on 05 July 2023
Doctor very helpful and reassuring. Answered all my questions with very pleasant manner. Seen very promptly.
Visited July 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 06 July 2023
Dear Mrs Clare, Thank you for you reply to our Patient feedback and to hear your lovely comments to your positive visit with Dorking Healthcare. Kind Regards Duty Manager
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Review titled Great service
Rated 5 stars out of 5
by Julie Hills - Posted on 07 July 2023
Within a couple of weeks of a referral letter from the doctor I had seen an orthopaedic surgeon and added to list for a hip replacement
Visited July 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 17 July 2023
Dear Mrs Hills Thank you for your positive response to our Patient Feedback. We are pleased to hear you had a positive visit and your care is moving forward. Kind Regards Duty Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Everybody was efficient, kind and helpful, I was seen on time, and my consultant was very knowledgeable, and on Saturday the hospital was quiet.
Visited July 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 19 July 2023
Dear Patient, Thank you so much for completing the Patient Feedback survey and for your kind comments. We are lucky enough to have expanded our clinics to include Saturdays which hopefully maybe more convenient for some of our patients. Kind Regards Duty Manager
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Review titled Good appointment
Rated 4 stars out of 5
by Tracy Hall - Posted on 04 July 2023
However the hospital did not inform me that the appointment had been booked. I got a call at8.30am to say that they forgot to tell me about the booked appointment and my appointment was for 8.40am, I was still in bed when I should have been at the hospital for my appointment. So I raced there asap and managed to see the physio for an30min appt.
Visited July 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 06 July 2023
Dear Mrs Hall, I am sorry to hear you did not receive confirmation of your Physio appointment and had such a rush on the morning to attend. I have looked into how this happened and how we can improve our patient contact. It appears to have been an administrative error and I will be speaking to the teams to stop this happening again. Thank you for bringing this to our attention and apologies again. Kind Regards Duty Manager
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Review titled Good experience.
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
From the reception staff, to the Doctor were verygood and l felt very calm, and I left feeling reassured.
Visited July 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 17 July 2023
Dear Patient, Thank you for taking the time to complete our Patient Feedback and for your positive comments. Out teams will be happy to know you felt at ease and reassured at your appointment and we hope that if you have to visit us again, you will continue to have the same experience. Kind Regards Duty Manager
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Review titled Impressive building and practice
Rated 5 stars out of 5
by Susan Pearse - Posted on 07 July 2023
I saw an extremely pleasant Doctor Who explained everything to me about my condition , for which they can do very little , but nonetheless I left his consulting room with a full understanding of what I needed to do to help myself with the help of physio and massage and pain relievers .
Visited July 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 17 July 2023
Dear Mrs Pearse It is always lovely to receive nice comments from patients about their visit to Dorking Healthcare. We are pleased to hear you managed to get more of an understanding of your health issues and how to move forward with your care. Kind Regards Duty Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
Great appointment with Gynecology consultant. Refreshing to be listened to and told that the initial problem is been diagnosed with by GP was incorrect and something quite different but treatable! What a difference! Excellent consultant.
Visited July 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 19 July 2023
Dear Patient, It was lovely to receive your positive comments regarding your recent visit to Dorking Healthcare. We have some lovely Consultants working with us, so we appreciate hearing what a good experience you received from us recently. Kind regards Duty Manager
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Review titled The Best Service and Kindest Surgeon I have met
Rated 5 stars out of 5
by Charlotte Cass - Posted on 14 June 2023
It was by far the best experience I have had - from the front desk to the department to the Surgeon. It was easy to find and plentiful parking for a disabled person like myself. Any of the staff I talked to for directions were kind and helpful. The Surgeon was thorough and kind and talked me through the process with compassion and care.
Visited June 2023
Review titled Dorking Healthcare Limited (DHC)
Replied on 15 June 2023
Dear Miss Cass, Thank you so much for your kind comments when completing our Patient Feedback. It is always lovely to hear such positive words from a Patient that we can pass them back to our staff and Clinicians. Kind regards Duty Manager