Everyturn Mental Health
2 Esh Plaza, Sir Bobby Robson Way, Newcastle upon Tyne, Tyne and Wear, NE13 9BAPatient ratings and reviews
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Reviews
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Review titled Waste of my time
by James - Posted on 03 September 2024
Put on a long waiting list , so found another provider who was willing to help me. They needed a referral from Every turn, which was refused. So Every turn won't help me and refuse to allow someone else who is offering help. Unbelievable!
Visited September 2024
Review titled Everyturn Mental Health
Replied on 04 September 2024
Hi James, thank you for sharing your feedback. Firstly, we're very sorry to hear about your experience. We'd really like to talk with you in more detail, so we can understand what happened and see if we can resolve this for you. If you email enquiries@everyturn.org with some more details (including which service of ours you were in contact with), we can get the relevant team to look into this for you and get in touch. Thank you again for giving us this feedback.
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Review titled No empathy
Rated 1 star out of 5
by Malcolm Clark - Posted on 18 March 2024
First off I work 9 to 5 weekdays so initially found it extremely difficult to make an appointment for my initial assessment. I did finally managed to make an appointment but had to take a half day off work. My appointment was at 8am. At 8.08am I get a phone call to tell me that due to technical difficulties the appointment needed rebooting. It's a phone call and they have technical difficulties!? I'm sorry but that is a very poor excuse. I explained that I had taken time off work for the phone call and all I got was a lame apology with no real explanation or empathy. They then tried to make a new appointment on the Wed Thurs and Fri. Weds I'm at Kings College Hospital to see my liver specialist as I have diagnosed liver issues, Thursday was near midday when I'm in work and the Friday was 2pm in the afternoon when I had another appointment at 2.30 so couldn't accept any of them. I work so expecting someone to drop everything at short notice is a joke. The government are trying to get more people with mental health issues back into work so when are they planning to make the necessary adjustments to cater for people in work. This service is a joke and I haven't even started because as I couldn't take a very short notice alternative appointment advised that they had nothing else to offer and will ring back. I'm definitely not holding my breath. And now having read the other reviews I'm wondering if it is worth bothering at all and maybe should have told them to not to bother. It will be interesting to see if I get a reply. How hard is it to make a phone call?
Visited March 2024
Review titled Everyturn Mental Health
Replied on 04 September 2024
Hi Malcolm, thank you for sharing your feedback here. We're really sorry to hear you've had such a frustrating experience. We'd like to learn more about what happened, so we can improve our processes and make sure that this kind of thing doesn't happen again. If you'd be open to having a conversation in more detail, please email enquiries@everyturn.org and let us know which service you had been engaged with, so the relevant team can get in touch with you. Thank you again for sharing your comments.
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Review titled Waste of time
by Anna - Posted on 23 June 2024
Contacted them following a self-referral, I was put on a webinar with advice ranging from “go for a walk if you feel sad” to “meet with friends”. I requested an alternative help with mental health and have now been waiting 8 months.
Visited November 2023
Everyturn Mental Health has not yet replied.
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Review titled Avoid them!
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2023
A great waste of time! Ridiculous questions in the assessment, they gonna make all what they can to avoid offering you any service. They don't have any intention to help but just to fill paperwork! Plus they didn't replay my email! A nothing service!!
Visited October 2023
Review titled Everyturn Mental Health
Replied on 20 October 2023
Hello, thank you for sharing your feedback with us. We're really sorry to hear that you weren't happy with your experience with us. We'd really welcome a conversation with you so we can learn more about what happened, pass on your feedback to the relevant team, and see how we can make improvements. If you email enquiries@everyturn.org, we'd be very happy to arrange a call with you. Thank you again for passing on your comments.