Fittleworth Medical Ltd
2 Henry Lock Way, Littlehampton, West Sussex, BN17 7FBPatient ratings and reviews
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Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Barry Fairbairn - Posted on 17 December 2022
Once again Fittleworth have let me down. Placed order 2 weeks ago and catheters due Wed....still no sign 5 days later. Got text from dhl on Tues saying delivery tomorrow and goods not moved on tracker. Tried to call Fittleworth several times but unable to get through even after 45 mins waiting. Got through once and was put straight through to a survey to discuss the standard of service I received on call. Ran out if catheters on Friday and had drive 30 miles to a Urology Dept to get them. Still no cobract from Fittleworth. Absolutely shocking....new supplier needed
Visited December 2022
Review titled Fittleworth Medical Ltd
Replied on 19 December 2022
Hello, Thank you for taking the time to contacting us. I am sorry for the level of service that you have received and the delay to your supplies. I have looked into this and you should have received your order on the 18th of December. I have contacted DHL to find out the reason for the delay and I will contact you directly to discuss this further. Please accept my sincere apologies and I hope we can come to a resolution moving forward. Kind Regards Hannah, Training Specialist
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Review titled Terrible Service so unreliable
Rated 1 star out of 5
by Kathleen Judge - Posted on 28 December 2022
I like many other reviewers have had delivery issues with my medical supplies have been let down and broken promises for my delivery due on the 23rd December 2022, did Not arrive, confirmed again for 24/12/22 did not arrive. Cancelled Xmas away because I could not be confident of having enough supplies. Again confirmed deliver for 28/12/23 has not arrived. You always have been in the passed a reliable service but unfortunately my confidence is not with Fittleworth anymore. Will be looking to change in the New Year. I was hoping to enjoy the New Year but again it all depends if I get my supplies in time, so thank you Fittleworth.
Visited December 2022
Review titled Fittleworth Medical Ltd
Replied on 04 January 2023
Hello, Thank you for taking the time to contacting us. I am sorry for the level of service that you have received and the delay to your supplies over the Christmas period. I have looked into this and I will contact you directly to discuss this further. Please accept my sincere apologies and I hope we can come to a resolution moving forward. Kind Regards Hannah, Training Specialist
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Review titled Big let down
Rated 1 star out of 5
by JAMES HEWITSON - Posted on 21 December 2022
I was calling for 9 hours and did not get an answer how are you supposed to place an order if they don't answer the phone
Visited December 2022
Review titled Fittleworth Medical Ltd
Replied on 22 December 2022
Hello, Thank you for taking the time to contacting us. I am sorry that you have not been able to get through to us over the phone. We are experiencing high call volumes and are answering as soon as possible. You can also place your order through our website www.fittleworth.com or email us on caring@fittleworth.com. I will place your order for you and contact your directly. Please accept my sincere apologies for the inconvenience that this has caused. Kind Regards Hannah, Training Specialist
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Review titled Terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
Had urostomy prescription signed by GP on the 23/11/2022. Contacted Fittleworth customer care (that's a misnoma) on the 10/12/2022 to say I had not received my order. Got a reply 2 days later to say would delivery on the 15/12/2022 be OK. I replied to say it would have to be and that I was disappointed noone attempted to explain what the problem had been or apologise for the delay. Considering how important this prescription is to me, having to eke out supplies not knowing when or if my order was going to be delivered is a nightmare. I am contacting my GP to see if I can use a different supplier.
Visited November 2022
Review titled Fittleworth Medical Ltd
Replied on 21 December 2022
Hello, Thank you for taking the time to contacting us. I am sorry for the delay to your order. This is not the level of service that we expect and I would appreciate the chance to look into this further, to come to a resolution and explanation for you. Please email caring@fittleworth.com for the attention of myself, including your date of birth and address in the email. Please accept my sincere apologies for this experience and I hope to speak with you soon. Kind Regards Hannah, Training Specialist
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Review titled Resorting to Amazon
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
Consistently let down on delivery quantity of colostomy bags blame always put on my doctors surgery. Frequently have to order from Amazon. One occasion operative simply cut me off and when I rang back I was not allocated a customer waiting number.I could not seem to get through at all. To be fair all other operators have been polite but checked with their supervisors even contacted my surgery but still I consistently have to rely on Amazon. This means I am using bags not approved by the NHS. How can this be allowed?
Visited November 2022
Review titled Fittleworth Medical Ltd
Replied on 05 December 2022
Hello, Thank you for taking the time to contacting us. I am sorry that you have been experiencing problems with the quantity of your products we have supplied. It is disappointing to hear you have needed to order from Amazon. I would appreciate the chance to look into this further, to come to a resolution. Please email caring@fittleworth.com for the attention of myself, including your date of birth and address in the email. Please accept my apologies for the level of service you have received, and I hope we can improve this moving forward. Kind Regards Hannah, Training Specialist
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Review titled Fittleworth poor service
Rated 1 star out of 5
by Alison Guttridge - Posted on 23 September 2022
fttleworth in the past have been fine but my last order was a let down! not only was I surprised to see dhl deliver my supplies but the condition was disgraceful!! the box had been collapsed and an attempt to reconstruct with parcel tape with a big hole in the side of the box. inside I had 5 destroyed boxes of stoma bags. fortunately the bags were ok but this was a totally unacceptable delivery for medical supplies. normally I receive my order from royal mail. I sent photos and a warning to fittleworth alerting them to which I received an email saying they would look into it. I also only had 2 bags of complimentary wipes and have phoned fittleworth today to ask for some more. after speaking with a slightly brash customer service assistant I was told they only supply 2 complimentary wipes and if more is required I can purchase them! I told her I would source another delivery supplier in the future!!
Visited September 2022
Review titled Fittleworth Medical Ltd
Replied on 27 September 2022
Hello, Thank you for taking the time to contacting us. I am sorry for this experience you have had Fittleworth. I have investigated these matters and will do all that I can to ensure that our service continues to provide the high quality that you expect. I shall contact you directly with an outcome. Kind Regards Hannah, Quality Controller