Fittleworth Medical Ltd
2 Henry Lock Way, Littlehampton, West Sussex, BN17 7FBPatient ratings and reviews
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2023
I'd like to thank you for recent outstanding service in getting an urgent delivery to me in less than 24 hours
Visited June 2023
Review titled Fittleworth Medical Ltd
Replied on 26 June 2023
Hello, Thank you so much for taking the time to leave a review. I am glad to hear of the great service you were provided. Many Thanks Hannah, Training Specialist
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Review titled Littleworth- Careless and thoughtless
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
I have been using this company for the last five years and I still don’t have a contact name for someone who knows about me. I only use them because I have no choice. I would like to think the NHS have a choice though, so why would they continue to use such a shambolic company that is costing them financially? I won’t list them all, that would be tedious. Wrong supplies sent frequently, stoma bags cut with someone else’s template, stoma bags sent with the template upside down, someone else’s order entirely, incorrect emergency supplies sent. Years after I changed my prescription, it took Fittleworth a year to update the generic prescription reminder email with the the new prescription. I had to take four full boxes of incorrect prescription items to my local hospital so they could recycle them. The inconvenience of opening an incorrect order, the frustration! What makes it worse is that no one cares. Where is the apology? Why do this company still have a contract to supply the NHS?
Visited May 2023
Review titled Fittleworth Medical Ltd
Replied on 05 June 2023
Hello, Thank you for taking the time to leave a review. I am sorry you have had ongoing issues resulting in contacting us. I would really like to be able to look into this further for you and investigate what has been happening and do anything I can do to help improve your monthly orders and to ensure they're faultless moving forward. I really do apologise you feel we do not care here at Fittleworth, I re-assure you that we do and I would like the opportunity to turn this around and provide the service we strive to deliver. Please provide me with your details so I can look into this further for you, please email caring@fittleworth.com for the attention of myself. Kind Regards Kjersti, Training Assistant
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Review titled An absolute shower.
Rated 1 star out of 5
by Smith B - Posted on 08 December 2023
The most shambolic service I’ve ever received from a company I’ve had to deal with. Been with them since May 2023 and without question every single order had been a nightmare of some kind. Products not sent, orders delayed, blaming my GP, and refusing to send products out because they are new and I haven’t ordered them before. And the most patronising attitude when you do actually make a complaint trotting out all the usual platitudes like ‘striving to provide a first close device’ which is so wide of the mark it is laughable except it’s not funny when every single order turns into a nightmare and is so much hassle to resolve, all the while your stocks are running low. Coupled with staff who don’t know what they are talking about with the story changing depending on who you talk to. Absolutely no customer support at all. As an organisation they are incompetent and not fit for purpose. Thank god I’ve just alternative arrangements and I won’t have to deal with them anymore.
Visited May 2023
Review titled Fittleworth Medical Ltd
Replied on 11 December 2023
Good morning, Thank you for your feedback. I really am sorry for the service you have received so far and would like the opportunity to look into this for you to see where we have gone wrong and how we can do better. Please email caring@fittleworth.com with you full name, DOB and postcode FAO Laura and I will come back to you. Kind regards, Laura - Customer Experience Improvement Team Leader