Fittleworth Medical Ltd
2 Henry Lock Way, Littlehampton, West Sussex, BN17 7FBPatient ratings and reviews
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Reviews
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Review titled Big let down
Rated 1 star out of 5
by JAMES HEWITSON - Posted on 21 December 2022
I was calling for 9 hours and did not get an answer how are you supposed to place an order if they don't answer the phone
Visited December 2022
Review titled Fittleworth Medical Ltd
Replied on 22 December 2022
Hello, Thank you for taking the time to contacting us. I am sorry that you have not been able to get through to us over the phone. We are experiencing high call volumes and are answering as soon as possible. You can also place your order through our website www.fittleworth.com or email us on caring@fittleworth.com. I will place your order for you and contact your directly. Please accept my sincere apologies for the inconvenience that this has caused. Kind Regards Hannah, Training Specialist
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Review titled Terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
Had urostomy prescription signed by GP on the 23/11/2022. Contacted Fittleworth customer care (that's a misnoma) on the 10/12/2022 to say I had not received my order. Got a reply 2 days later to say would delivery on the 15/12/2022 be OK. I replied to say it would have to be and that I was disappointed noone attempted to explain what the problem had been or apologise for the delay. Considering how important this prescription is to me, having to eke out supplies not knowing when or if my order was going to be delivered is a nightmare. I am contacting my GP to see if I can use a different supplier.
Visited November 2022
Review titled Fittleworth Medical Ltd
Replied on 21 December 2022
Hello, Thank you for taking the time to contacting us. I am sorry for the delay to your order. This is not the level of service that we expect and I would appreciate the chance to look into this further, to come to a resolution and explanation for you. Please email caring@fittleworth.com for the attention of myself, including your date of birth and address in the email. Please accept my sincere apologies for this experience and I hope to speak with you soon. Kind Regards Hannah, Training Specialist
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Review titled Resorting to Amazon
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
Consistently let down on delivery quantity of colostomy bags blame always put on my doctors surgery. Frequently have to order from Amazon. One occasion operative simply cut me off and when I rang back I was not allocated a customer waiting number.I could not seem to get through at all. To be fair all other operators have been polite but checked with their supervisors even contacted my surgery but still I consistently have to rely on Amazon. This means I am using bags not approved by the NHS. How can this be allowed?
Visited November 2022
Review titled Fittleworth Medical Ltd
Replied on 05 December 2022
Hello, Thank you for taking the time to contacting us. I am sorry that you have been experiencing problems with the quantity of your products we have supplied. It is disappointing to hear you have needed to order from Amazon. I would appreciate the chance to look into this further, to come to a resolution. Please email caring@fittleworth.com for the attention of myself, including your date of birth and address in the email. Please accept my apologies for the level of service you have received, and I hope we can improve this moving forward. Kind Regards Hannah, Training Specialist