Fittleworth Medical Ltd
2 Henry Lock Way, Littlehampton, West Sussex, BN17 7FBPatient ratings and reviews
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Reviews
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Review titled Can’t believe this
Rated 2 stars out of 5
by David Croft - Posted on 29 May 2024
Ordered from Fittleworth for last ten years same colostomy pouches every month. Just been told they are out of stock and they don’t know when stock is arriving. Why??
Visited May 2024
Review titled Fittleworth Medical Ltd
Replied on 30 May 2024
Good afternoon Mr Croft, I am so sorry to see that your essential supplies are out of stock with no idea of when they are coming. Please can you email DRMqueries@fittleworth.com with your DOB please so I can look into this and update you. Kind regards, Laura - Customer Experience Improvement Team Leader
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Review titled Extremely Dissapointing
Rated 3 stars out of 5
by Roy - Posted on 11 May 2024
I previously had an ileostomy, which was reversed, 6 years ago ..Fittleworh were excellent. I was discharged from a private hospital, four hours from home, five days ago, with a stoma and i’m now recuperating local to this hospital. The NHS Community Nurse here was excellent ordering my ‘new patient’ supplies for next day delivery by courier. On my chasing the delivery, Fittleworth couldn’t find me on their system, even by using their own order confirmation code. Eventually they found me, having entered my date of birth incorrectly, and confirmed the delivery was out. Following no delivery and listening to their recorded phone conversation with the nurse, they confirmed their error and had dispatched to my home address !! Another delivery is supposedly on route to my temporary location here, I’m unable to track it as the code / postcode Fittleworth advised me to use is not acceptable to the courier’s App. I’ve been given no e.t.a. I can’t see the delivery arriving although I hope i’m wrong. It’s the weekend so I’m unable to follow this up if necessary … a new stoma patient just out of hospital recuperating … Stress I don’t need !!! Their new computer system is seriously unfit for purpose.
Visited May 2024
Review titled Fittleworth Medical Ltd
Replied on 13 May 2024
Good morning Roy, I am so sorry to see that you have had problems with your first delivery, it is not the service we want to provide at all. Please can you email me at DRMqueries@fittleworth.com with your full name and DOB and I will look into these errors for you. Thank you in advance. Kind regards, Laura - CS Experience Improvement Team Leader
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Review titled Excellent service
Rated 5 stars out of 5
by Raymond Smith - Posted on 05 March 2024
Do to mix up with stoma nurse, I ran out of stoma bags. Contacted fittleworths and spoke to a very helpful and understanding gentleman, he arranged for a delivery the next day. Sorry I do not remember his name but many many thanks Ray Smith
Visited March 2024
Review titled Fittleworth Medical Ltd
Replied on 06 March 2024
Hello Raymond, Thank you so much for taking the time to leave us a review. I am really pleased to see that we were able to help you when you ran out of supplies, it's our pleasure to be able to help you. Please shout if you ever need support moving forward. Kind regards, Laura - Customer Experience Improvement Team Leader
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Review titled Downturn in service
Rated 1 star out of 5
by Mike Wilson - Posted on 10 July 2024
Unacceptable length of time to answer phone and inability of handler to give a plausible answer. Fittleworth used to ring me to place an order but this seems to have ceased. Have they changed call centre. Handler quoted number of calls, this has never been a problem before. Sent email in June was told they would reply within 48 hours, still waiting.
Visited March 2024
Review titled Fittleworth Medical Ltd
Replied on 10 July 2024
Hello Mr Wilson, Thank you for your review, I am so sorry you have had to wait for your call to be answered and for the email to be replied to. Please may you send me your DOB and postcode to DRMqueries@fittleworth.com so that I can listen to your call? If you are expecting a delivery, please let me know. I can also check that your order reminder is still set up. We are working hard to reduce the call volumes and our emails still waiting to be responded to, I can only apologise and let you know we are working on it. Thank you in advance, Laura - Customer Experience Improvement Team Leader
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Review titled Poor service
Rated 2 stars out of 5
by Susan Whitlock - Posted on 24 January 2024
Since a colostomy in June 2023 I have used Fittleworth to supply pouches etc. due to communication problems between Fittleworth and my surgery, I have had to try all means of ordering eg on line and by phone. This month it was agreed by all parties that my surgery would use the electronic prescription service and a prescription was sent to Fittleworth on 12 January. receipt of which was confirmed by customer services last week and I was told that the supplies would be delivered on 24 January. As there was no "active parcel" on the dpd app I again phoned customer services who informed me that the order had not been sent to dpd for delivery. This was actioned immediately and have been told that the order will be delivered on 25 or 26 January. I wait with baited breathe! My whole experience with Fittleworth has been stressful from the beginning and I can only hope that the service will improve.
Visited January 2024
Fittleworth Medical Ltd has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
Dr didn't send prescription through to Fittleworth so Fittleworth rang them for me Then they sent prescription at a very quick delivery as we're needed.wonderful service and also I could track delivery time .thank you
Visited January 2024
Review titled Fittleworth Medical Ltd
Replied on 22 January 2024
Good afternoon, Thank you so much for taking the time to leave us a lovely review - I am glad we have been able to help you when you needed it and get your supplies to you. Kind regards, Laura - Customer Experience Improvement Team Leader
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Review titled Fantastic service
Rated 5 stars out of 5
by Mark - Posted on 13 December 2023
I have used Frittlelworth for over 3yrs. The service is excellent they go above and beyond to help Staff are polite and friendly nothing is too much trouble
Visited December 2023
Review titled Fittleworth Medical Ltd
Replied on 14 December 2023
Hi Mark, Thank you so much for the lovely feedback, it is really nice to see! I am really pleased that you are happy with Fittleworth and will share this with the team! Take care and have a lovely Christmas! Laura - Customer Experience Improvement Team Leader
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Review titled Terrible service
Rated 1 star out of 5
by Amanda Bamber - Posted on 02 January 2024
This company has claimed our prescription but we are still awaiting delivery. We will soon be taking an A and E appointment needlessly with an elderly gentleman in retention as they are refusing to send prescription.
Visited December 2023
Review titled Fittleworth Medical Ltd
Replied on 03 January 2024
Hi Amanda, Thank you for providing this feedback - I am so sorry to see that this has happened. I would like to have a further look into this - please can you email me at caring@fittleworth.com FAO Laura with the clients full name and DOB so I can see how this has happened and make sure the gentleman gets what he needs. Kind regards, Laura - Customer Experience Improvement Team Leader
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Review titled Excellent Service
Rated 5 stars out of 5
by L M Tanner - Posted on 16 December 2023
Recently moved to new area and my first order was sent to the wrong provider by my new GP. Phoned Fittleworth asking them to help sort it out. The response by the person who answered my call was amazing - they contacted my GP found out it was admin error - Fittleworth phoned me several times to keep me informed and made sure my GP understood exactly what went wrong. I felt reassured by Fittleworths proactive approach and my items have been reordered.
Visited December 2023
Review titled Fittleworth Medical Ltd
Replied on 18 December 2023
Hello, Thank you so much for taking the time to leave us such a positive review, I am so pleased we have been able to help you when you've needed it. If you need anything else, please don't hesitate to ask! Kind regards, Laura - Customer Experience Improvement Team Leader
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Review titled Friendly, patient helpful service
Rated 5 stars out of 5
by Elizabeth Wilson - Posted on 03 November 2023
On my husband 's behalf I have used this service for a few months now. It was my first experience and was pleasantly surprised at the efficient helpful service I received. Members of staff went out of their way to make the process easy to navigate. I have every confidence in the knowledge of the staff and the quality of the products. The promptness of time of order to delivery is excellent. It is extremely useful to be able to speak to someone and very much appreciated.Thank you.
Visited November 2023
Review titled Fittleworth Medical Ltd
Replied on 06 November 2023
Good morning Mrs Wilson, Thank you so much for your lovely review, it is appreciated. I am glad we have been able to help you and be there for you and your husband when you needed it! Take care. Laura - Customer Satisfaction Team Leader