Healthharmonie Limited
Unit B, Harborne Court, 67-69 Harborne Road, Edgbaston, Birmingham, West Midlands, B15 3BUPatient ratings and reviews
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Reviews
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Review titled Amazing care and service
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
Today I visited the Bizspace centre in Shirley for an eye appointment. I have to say the assistant and Dr were absolutely fantastic. I had to attend my appointment alone today which I don’t normally. I felt very anxious until I was greeted by the assistant and her reassuring warm smile. The Dr was also very good and informative of my condition. I am so grateful that I don’t have to attend a hospital for my treatment. Thank you
Visited January 2025
Review titled Healthharmonie Limited
Replied on 15 February 2025
Thank you for taking the time to share your kind words! We are delighted to hear that you had a positive experience with us. Your feedback means a lot to our team, and we will be sure to share it with them. HealthHarmonie Ltd
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Review titled Very Poor Service Rude Receptionist
Rated 2 stars out of 5
by Michala Novotna - Posted on 29 November 2024
Had a scan 2 weeks ago. They said a doctor will call me between 1 and 3 pm today so i have to wait and if i dont answer I will be discharged. They didn't bother calling. I called them and they said it would be 18th December before they can even review the scans. For a serious condition thats ridiculous. Then it will. be after xmas before i can see a doctor. What kind of ridiculous third world servoce is this. And im sure this company is getting paid shed loads by NHS tax payer money. They need to get their act together.
Visited November 2024
Review titled Healthharmonie Limited
Replied on 15 February 2025
Dear Michala, Thank you for sharing your experience, and we sincerely apologise for the delays and lack of communication you've encountered. We understand how distressing this situation must be, especially when dealing with a serious condition. It’s clear that we did not provide the level of service and urgency you deserve. Please contact us at hh.governance@nhs.net, and we will prioritize looking into your case to ensure you receive the care and attention needed as quickly as possible. HealthHarmonie Ltd
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Review titled Great practice
Rated 5 stars out of 5
by Nicky Richards - Posted on 02 November 2024
Great place. The experience was great from checking in with reception to having the consultation and then the procedure. The staff were friendly made me feel comfortable. Would recommend.
Visited November 2024
Review titled Healthharmonie Limited
Replied on 15 February 2025
Dear Nicky, Thank you for taking the time to share your kind words! We are delighted to hear that you had a positive experience with us. Your feedback means a lot to our team, and we will be sure to share it with them. HealthHarmonie Ltd
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Review titled Great practice at Zenith House Shirley
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2024
I was referred to HHarmonie through my optician, about 3 years ago. I have since been very well looked after. I was referred for and had eye vitrectomy in both eyes last year. I am so grateful for the wonderful service and aftercare I am getting from HH. The surgery has so changed my quality of life! Thank You So Much!
Visited September 2024
Review titled Healthharmonie Limited
Replied on 15 February 2025
Thank you for taking the time to share your kind words! We are delighted to hear that you had a positive experience with us. Your feedback means a lot to our team, and we will be sure to share it with them. HealthHarmonie Ltd
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Review titled Poor experience overall
Rated 3 stars out of 5
by Sue - Posted on 04 September 2024
My appointment came through quickly, the location within a health centre was ok. I was not impressed by the doctor’s poor communication and interpersonal skills. Despite many years as a linguist, adept at understanding people who speak with strong accents, I struggled to understand much of what was said, as did my husband. I will request a different doctor for the next appointment. In addition, the system was down the day we visited, which is delaying the issuing of the prescription by an indefinite amount of time. Poor, disappointing service on the whole, despite speedy referral.
Visited September 2024
Review titled Healthharmonie Limited
Replied on 15 February 2025
Dear Sue, Thank you for your feedback, and we sincerely apologise for the communication issues you experienced during your appointment. We understand how important it is to feel comfortable and clearly understand your doctor, and we regret that this was not the case for you. We also apologize for the delays with the prescription due to the system issue. Please contact us at hh.governance@nhs.net so we can ensure you are properly assisted moving forward and work on improving our service. HealthHarmonie Ltd
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Review titled Wonderful communication skills
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
Arrived on time seem promptly, very professional service every one smiled polite listening well to my concerns. Prescription sent during appointment given appropriate advice, can’t fault anyone or the service.
Visited September 2024
Review titled Healthharmonie Limited
Replied on 15 February 2025
Thank you for taking the time to share your kind words! We are delighted to hear that you had a positive experience with us. Your feedback means a lot to our team, and we will be sure to share it with them. HealthHarmonie Ltd
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Review titled Better than private appointments
Rated 5 stars out of 5
by Steve Bath - Posted on 04 September 2024
I have previously been self funding for my eye care and because of the cost decided to request a referral to the N/H/S for my early stage Glaucoma. I expected the service to be below my private experiences ; how very wrong I was , the service I received was outstanding . The level of information I received relating to my vision far exceeded any that I had previously been given . All the staff at the Greet clinic were extremely pleasant and polite.
Visited September 2024
Review titled Healthharmonie Limited
Replied on 15 February 2025
Thank you for taking the time to share your kind words! We are delighted to hear that you had a positive experience with us. Your feedback means a lot to our team, and we will be sure to share it with them. HealthHarmonie Ltd
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Review titled Long waiting time
Rated 2 stars out of 5
by Christopher - Posted on 02 September 2024
Went to my GP for a skin lesion which was confirmed as a Basal Cell Carcinoma and was referred for an appointment. Had a photo taken to confirm is was a BCC, had a biopsy to confirm again and today was seen by a specialist who told me I had to be referred again to a hospital for the surgery to remove it. It has taken 4 and a half months to get to this point and I am still waiting for the surgery.
Visited September 2024
Review titled Healthharmonie Limited
Replied on 15 February 2025
Dear Christopher, Thank you for your feedback, and we’re sorry to hear about the delays you've experienced in receiving the care you need. We understand how concerning this must be, and we sincerely apologize for the extended waiting times. This is not the level of service we aim to provide. Please contact us at hh.governance@nhs.net, so we can look into your case and ensure you receive the appropriate follow-up and care without further delay. HealthHarmonie Ltd
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Review titled Understanding and sympathetic sonographer
Rated 5 stars out of 5
by Folkes - Posted on 09 August 2024
My son who has learning difficulties had to have an abdominal ultrasound. Having spoken to HealthHarmonie before the appointment to explain his difficulties the appointment could not have been better. Everything was explained in a clear way and which made him feel comfortable. The sonographer was excellent as was his nurse. Thank you both for making his experience a positive one.
Visited August 2024
Review titled Healthharmonie Limited
Replied on 19 August 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear about your son's positive experience at the appointment and the care delivered by our sonographer. I will pass your kind words onto the team.
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Review titled Excellent
Rated 5 stars out of 5
by MR MC - Posted on 21 July 2024
Only a relatively minor procedure to remove a small lump. Upon arrival greeted by a friendly receptionist who kept me updated as there was a slight delay. Doctor and her staff were very professional and efficient and explained everything in detail. Overall a 10/10 experience, highly recommended.
Visited July 2024
Review titled Healthharmonie Limited
Replied on 19 August 2024
Dear patient, Thank you for taking the time to provide us with your feedback. We are pleased to hear of your positive experience within our care. HealthHarmonie Ltd