Healthshare Diagnostics
Norwich Colney Hall, Watton Road, Norwich, Norfolk, NR4 7TYPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Healthshare Diagnostics.
Reviews
-
Review titled room for improvement
Rated 1 star out of 5
by championboy - Posted on 02 September 2023
St Charles Centre - very haphazard but well set out gym with assistants who don't ask anything about why you are there or what problems you may have - they just point to the numbered exercises and tell you to do what you think is best for your condition.
Visited May 2023
Review titled Healthshare Diagnostics
Replied on 04 September 2023
Thank you very much for taking the time to provide this feedback, we do take all comments very seriously. We strive to deliver the very best care at all times, so we are disappointed that we have not achieved this. Its disappointing to hear you did not find the class to be engaging. We would like to apologise for your experience and are keen to learn from your feedback and to look into further for you. Please can we ask you to email pals@healthshare.org.uk with comment reference number: 1640865. We do hope that any future care that you receive meets your expectations and the high standards that we set for ourselves. Best regards Healthshare Group
-
Review titled Bad practice
Rated 1 star out of 5
by Melvin - Posted on 13 February 2023
I have been referred by my doctor for a ultrasound I have phoned 3 times to be told I'm still waiting to be vetted Why do I need to vetted in the first place if my doctor as referred me
Visited February 2023
Review titled Healthshare Diagnostics
Replied on 15 February 2023
Dear Melvin, Thank you for providing your feedback. We are very sorry for the inconvenience this is causing you. We would like to investigate your ultrasound referral so we can see what is causing the delay. Referrals from NNUH all go via bypass vetting as these referrals have already been vetted by a sonographer at hospital. To enable escalation please can you email pals@healthshare.org.uk with comment reference number: 1485432, your full name and the name of the GP surgery that has referred you. You will be contacted directly with an update on your referral. Kind regards Healthshare Group
-
Review titled Worst time management very unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
I had an appointment for 14:40, I came 14:30 and went to the reception to sign in and was told I wasn’t on the list as the healthshare diagnostic only renting a room in the clinic. I was told to wait for someone to come for me. I sat there waiting for almost an hour without being attended. I called the customer service and was told that my appointment was cancelled and reschedule for the 28/02/2023 which is a month away. This was done without my knowledge. No letters or email was sent to me. I told them I have traveled all the way from Edinburgh to nottingham just for this appointment. This has incurred cost on me and it’s very unfair. They seem to careless about anything. This experience really hurt me as it was totally unnecessary for a pregnancy woman going through complications to go through something terrible like this. I wouldn’t recommend Healthshare diagnostic to anyone.
Visited January 2023
Review titled Healthshare Diagnostics
Replied on 08 February 2023
Thank you for providing your feedback. We are sorry to hear you have experienced disappointment within our service. We would like to look into what has happened, to enable us to do this please email pals@healthshare.org.uk with comment reference number: 1476217-1, your name and the name of the clinic you attended. We look forward to hearing from you. Best wishes Healthshare Group