Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled Parsloes hub
Rated 5 stars out of 5
by Michelle Nelson - Posted on 31 May 2024
I went there for an ultra scan on my hand. It was nice and clean...parking great...staff courteous and professional...on time for the appointment ...highly recommend.
Visited May 2024
Review titled Healthshare Ltd
Replied on 03 June 2024
Dear Michelle, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s ultrasound services at Parsloes Hub Clinic in Dagenham. Your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Great practice
Rated 5 stars out of 5
by Julie - Posted on 29 May 2024
I was very impressed for the short amount of waiting time between referral and appointment time for my mri scan. I had a very good experience overall. This service is very impressive. Many thanks to everyone concerned
Visited May 2024
Review titled Healthshare Ltd
Replied on 29 May 2024
Dear Julie, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s MRI services and you found the service impressive. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1818994 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2024
Having been referred to healthshare for a scan the experience was a pleasure lovely place with very lovely staff
Visited May 2024
Review titled Healthshare Ltd
Replied on 28 May 2024
Dear patient, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s scanning services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1817601 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Really understanding
Rated 5 stars out of 5
by Claire - Posted on 18 May 2024
The professional I saw was really understanding of my issues and my knowledge of my issues. Discussed next steps clearly. I am very happy with my experience and my management plan.
Visited May 2024
Review titled Healthshare Ltd
Replied on 20 May 2024
Dear Claire, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1813837 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Disappointing
Rated 2 stars out of 5
by Mr A N Other - Posted on 24 May 2024
This was a copy of the review I left on their questionnaire: I was disappointed with the basic checks that weren't done. Only my name was asked by the assistant and at no time was it asked or checked by the sonographer and no date of birth, address or other details were asked or checked by either of them. I was also surprised to see the Sonographer wearing jeans and trainers and not wearing a proper hygenic uniform. The Sonographers assistant also spent all of her time on Facebook whilst I attended my appointment. The basic professionalism and respectful interactions as well as representation of your company appears to have inferior standards, not to mention the fact that it was representing a national institution, the NHS. I can honestly say that the scan itself performed by the sonographer seemed in depth, attentive and detailed...it such a shame it was let down by the lack of other basic factors as mentioned.
Visited May 2024
Review titled Healthshare Ltd
Replied on 28 May 2024
Dear patient, thank you for providing us with your feedback. We are sorry to hear that you experienced unsatisfactory ID checks and poor professional conduct at your appointment. We are disappointed as this is not acceptable at an appointment. We would like to use your feedback to prevent this happening in the future. To enable us to correct this can you please let us know which clinic you attended, please email pals@healthshare.org.uk with comment reference number: 1817688, your name and the name of the clinic you attended. Once again we thank you for bringing this to our attention to enable us to correct with the team at the clinic site and provide wider learning across the organisation. We thank you for letting us know. Best regards Healthshare Group
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Review titled Practice experience
Rated 5 stars out of 5
by Julia - Posted on 21 May 2024
Clean venue. Seen on time. Very professional and friendly. Reassuring throughout procedure. Up to date equipment.
Visited May 2024
Review titled Healthshare Ltd
Replied on 22 May 2024
Dear Julia, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1815395 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Great practice
Rated 5 stars out of 5
by Tina - Posted on 14 May 2024
Great staff. Friendly ans informative. Made me feel at ease and explained everything to me that what has happening. Definitely would like to use this clinic again
Visited May 2024
Review titled Healthshare Ltd
Replied on 15 May 2024
Dear Tina, thank you for taking the time to provide this feedback. We are pleased to hear that you found the service to be friendly and informative at your appointment. We do hope that any future care that you receive meet these standards. We would like to pass on your comments to the team that cared for you. If you would like to do this please email pals@healthshare.org.uk with comment reference number: 1811425 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Great Service.
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2024
Clean environment, seen on time, treated with respect and kindness. I would be very happy to attend again.
Visited May 2024
Review titled Healthshare Ltd
Replied on 07 May 2024
Many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and was treated with respect. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1806980 , your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Really upset
Rated 2 stars out of 5
by Sara - Posted on 13 May 2024
Please please sort the horrible rude lady working in the building on the left. I had to use the toilet there as guided by the MRI staff. But the lady said I'm not allowed to use the toilet. I have never experienced this. I'm a patient with a appointment and I had to go toilet before my MRI scan and I wasn't allowed. I'm very very angry and upset about this. Even the MRI staff were disgusting with what I experienced. Please if you could contact me as I'd like to explain the situation.
Visited May 2024
Review titled Healthshare Ltd
Replied on 13 May 2024
Dear Sara, thank you very much for taking the time to provide feedback about your appointment at one of our clinics. We do take all of our complaints seriously and would like to look into your comments, if you would like us to do this please sent an email to pals@healthshare.org.uk with comment reference number: 1810621 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Clean and welcoming
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
Was easy to park, clean and welcoming. Staff were friendly and everything seem very organised. Appointment was started early so no long wait times.
Visited May 2024
Review titled Healthshare Ltd
Replied on 31 May 2024
Dear patient, thank you for taking the time to provide this feedback. We are pleased to hear that you found the service to be clean and welcoming and the staff friendly and organised. We do hope that any future care that you receive meet these standards. We would like to pass on your comments to the team that cared for you. If you would like to do this please email pals@healthshare.org.uk with comment reference number: 1819850 and the name of the clinic you attended. Best regards Healthshare Group