Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled Great care and treatment
Rated 5 stars out of 5
by Leeanne - Posted on 05 May 2024
The MSK service at st charles hospital is second to none. What great staff all round from reception to clinical staff, treated with care and respect and they helped me so much. Great team
Visited May 2024
Review titled Healthshare Ltd
Replied on 07 May 2024
Dear Leeanne, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services at St Charles hospital Your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
I was treated with respect and dignity by all the staff on my visit. My nurse was very polite explaining everything to me, even consulting me about another procedure that wanted doing.
Visited May 2024
Review titled Healthshare Ltd
Replied on 03 June 2024
Dear patient, thank you for taking the time to provide this feedback. We are pleased to hear that you were treated with respect and dignity at your appointment. We do hope that any future care that you receive meet these standards. We would like to pass on your comments to the team that cared for you. If you would like to do this please email pals@healthshare.org.uk with comment reference number: 1820804 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2024
Was very happy with treatment staff very pleasant very helpful would recommend it for any type of treatment
Visited May 2024
Review titled Healthshare Ltd
Replied on 15 May 2024
Dear patient, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1811447 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2024
Healthshare was a great experience for my MRI. I really value the fact there is no waiting around, and that I know I will receive a full report, rather than a one word report like I received from the N&N following an x-ray. I hope the NHS continue to subcontract to providers who provide a much better experience than they are able to. I actually felt respected at healthshare, thank you.
Visited May 2024
Review titled Healthshare Ltd
Replied on 13 May 2024
Dear Patient, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s MRI services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1810077 with your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. We wish you all the best, best regards Healthshare Group
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Review titled Fantastic appointment
Rated 5 stars out of 5
by Lorraine Watts - Posted on 17 May 2024
Very efficient and friendly staff the whole appointment was carried out with total respect and I was put at ease on arrival and the whole procedure was carefully explained to me, cannot recommend this clinic high enough.
Visited May 2024
Review titled Healthshare Ltd
Replied on 20 May 2024
Dear Lorraine, thank you for taking the time to provide this feedback. We are pleased to hear that you found the service to be efficient and friendly at your appointment. We do hope that any future care that you receive meet these standards. We would like to pass on your comments to the team that cared for you. If you would like to do this please email pals@healthshare.org.uk with comment reference number:1813473 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Great clinic.
Rated 5 stars out of 5
by Carol - Posted on 03 May 2024
Ultra sound guided cortisone injection. A very clean and tidy clinic, helpful and friendly staff. The procedure went well and I was told in advance of what to expect.
Visited May 2024
Review titled Healthshare Ltd
Replied on 07 May 2024
Dear Carol, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s ultrasound service and that your procedure went well, If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 1806290 , name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Great practice
Rated 5 stars out of 5
by Marilena Popescu - Posted on 17 May 2024
I had an ultrasound appointment, I was treated with respect and dignity,very pleased with everything.
Visited May 2024
Review titled Healthshare Ltd
Replied on 17 May 2024
Dear Marilena, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s Ultrasound services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1813402 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Dont respond to emails at all - wasting appointments!!
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2024
First of all their email listed on letters does not get replied to!! Do not email the appointments@healthshare….. email!! I had an appointment for an ultrasound that i rearranged and booked a new date via the NHS App. i get a letter saying i did not attend my original cancelled appointment, i emailed them to tell them this was an error on their end and i rebooked/cancelled this appointment. (The new appointment is confirmed and showing on NHS app.) no reply from their email and just had a message from my doctors now saying the referral was passed back to them. Bad service do not recommend- dont put an email on if you dont even answer it!! Someone else could if had that appointment if your services worked correctly but clearly not.
Visited May 2024
Review titled Healthshare Ltd
Replied on 17 May 2024
Thank you very much for taking the time to provide this feedback, we do take all comments very seriously. We strive to deliver the very best service at all times, so we are disappointed that we have not achieved this. We would however, like to apologise for your experience you have had regarding your appointment. We do understand how frustrating this must be for you. We are keen to learn from all feedback that we receive from our patients, and we would like to be able to look into this further for you. If you would like us to do this, please email pals@healthshare.org.uk with comment reference number: 1813097 , your name and the area you live in so we can establish which service you are accessing. Best regards Healthshare Group
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Review titled Treated with dignity
Rated 5 stars out of 5
by Deborah Rose Priestley - Posted on 07 August 2024
I was ever so happy with the way the 2 ladies took care of me even put a blanket on me because it was cold in there so helpful and polite l felt at ease and l am happy to leave a comment to thank them for all they do much appreciate.
Visited May 2024
Review titled Healthshare Ltd
Replied on 08 August 2024
Dear Deborah, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 15XXXXX and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Convenient location
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
The centre was very clean and the staff very kind and helpful. I was not kept waiting and was seen on time
Visited May 2024
Review titled Healthshare Ltd
Replied on 31 May 2024
Dear patient, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1820466 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group