InHealth Group Limited
Beechwood Hall, Kingsmead Road, High Wycombe, Buckinghamshire, HP11 1JLPatient ratings and reviews
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Reviews
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Review titled Not helpful
Rated 2 stars out of 5
by John - Posted on 15 July 2024
Being a privately run service they could not offer me an appointment at a place or a day convenient for me. Tthey don't provide a comprehensive service, only specific days at specific sites. An NHS service could refer me to a bigger range of NHS sites. The person on the phone was abrupt when I asked for alternatives and hung up on me, so apparently I will not be getting this test.
Visited July 2024
Review titled InHealth Group Limited
Replied on 15 July 2024
Dear John, Thank you for taking the time to share feedback regarding your appointment booking experience. We are sorry to learn of your experience as this is not the service we would expect for our patients. We would be most grateful if you could contact us at your.experience@inhealthgroup.com as we would value the opportunity to investigate this further and arrange a suitable appointment for you. Yours sincerely, InHealth Clinical Quality team
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Review titled Efficient and pleasant
Rated 5 stars out of 5
by Lynda B - Posted on 30 July 2024
Friendly staff made the whole experience easy and relaxed. There was a short delay, which I was informed of, I was then escorted from the hospital waiting area to the mobile unit, where the whole procedure was explained, and carried out with efficiency.
Visited July 2024
Review titled InHealth Group Limited
Replied on 30 July 2024
Dear Lynda, Thank you for your wonderful review regarding your appointment experience. Please can you contact us at your.experience@inhealthgroup.com to confirm additional information? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely feedback. Yours sincerely, InHealth Clinical Quality team
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Review titled Very good service
Rated 5 stars out of 5
by Thomas Morton - Posted on 26 June 2024
I was treated with very care throughout the procedure. The complete crew made me feel calm and comfortable, they were very professional about the process and completed it without fuss or delay
Visited June 2024
Review titled InHealth Group Limited
Replied on 27 June 2024
Dear Thomas, Thank you for your wonderful review regarding your appointment experience. Please can you contact us at your.experience@inhealthgroup.com to confirm additional information? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely comments. Yours sincerely, InHealth Clinical Quality team
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Review titled Full confidence
Rated 5 stars out of 5
by Richard F - Posted on 20 June 2024
Had an MRI scan ordered by the NHS every one was exceedingly helpful and professional - top marks to all the team
Visited June 2024
Review titled InHealth Group Limited
Replied on 20 June 2024
Dear Richard, Thank you for your wonderful review regarding your appointment experience. Please can you contact us at your.experience@inhealthgroup.com to confirm additional information? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely comments. Yours sincerely, InHealth Clinical Quality team
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Review titled No mri report
Rated 1 star out of 5
by Sue - Posted on 19 June 2024
Had MRI scan 2 weeks ago in Golders Green and was told it would be back in 5 working days and 2 weeks later still no report. Why do the GP’s in Barnet have to use this company when they can’t send the report back to GP. I had to wait a few weeks to get this appointment and being in pain in my legs and back, which is getting worse, I want to know why, so I can get treatment. This pain is keeping me awake at night and all this delay is making me depressed, as once the GP gets the results back and it’s reviewed, still have to wait weeks to be able to get an appointment to find out the outcome!
Visited June 2024
Review titled InHealth Group Limited
Replied on 19 June 2024
Dear Sue, Thank you for taking the time to share your feedback regarding the delay with your MRI report. We are sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at your.experience@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
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Review titled Great communication and advice for my MRI
Rated 5 stars out of 5
by Julie P - Posted on 17 June 2024
Arrived at an 8am MRI appointment at South Petherton Community hospital. Due to a short notice staff sickness, ‘F’ couldn’t operate the MRI alone, due to the risks. She met me in reception about 4 times throughout the morning to give a very apologetic update, about her efforts to locate a replacement colleague to allow remaining MRIs to commence. After about 4hours an additional person arrived after a 90 mile journey. Quickly, they got organised and completed my MRI and said they planned to work through lunch to try to catch up a little. ‘F’ was exemplary in her kindness and communication throughout the experience. Gave a choice to rebook many times. I wanted to wait to complete the check as I had taken the day off work. A good example of how her communication and honesty gave me the choice of what to do. Please pass on my thanks to ‘F’. Julie Perks
Visited June 2024
Review titled InHealth Group Limited
Replied on 17 June 2024
Dear Julie, Thank you for your wonderful feedback regarding your MRI experience with us. We will relay your positive comments to the correct teams for the staff member involved to be informed of your lovely review. Yours sincerely, InHealth Clinical Quality team
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Review titled excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
Very professional and caring. A very good team working together. The whole area was very clean and tidy.
Visited June 2024
Review titled InHealth Group Limited
Replied on 20 June 2024
Dear Patient, Thank you for your wonderful review regarding the facilities and members of staff who attended to you on the day of your appointment. Please can you contact us at your.experience@inhealthgroup.com to confirm additional information? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely comments. Yours sincerely, InHealth Clinical Quality team
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Review titled Great team
Rated 5 stars out of 5
by Barbara - Posted on 04 May 2024
Had Sigmoidoscopy carried out with Inhealth unit at Leicester General Hospital on 3rd May 2024 the team that carried out procedure were absolutely brilliant in every way very carrying professionals. A creed to the unit at the Leicester General Hospital.
Visited May 2024
Review titled InHealth Group Limited
Replied on 07 May 2024
Dear Barbara, Thank you for your wonderful feedback regarding your sigmoidoscopy experience with us. We will relay your positive comments to the correct teams for the staff members involved to be informed of your lovely review. Yours sincerely, InHealth Clinical Quality team
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Review titled timely no
Rated 3 stars out of 5
by Dave - Posted on 05 May 2024
booked for 0910hrs. arrived as requested at 0855hrs. 0925 told that there was a 30 minute delay. 0940 called forward for scan. I wondered how 30minutes could be lost at that time am. doubled my parking fee.
Visited May 2024
Review titled InHealth Group Limited
Replied on 07 May 2024
Dear Dave, Thank you for taking the time to share your feedback regarding the delay to your appointment. We regret any inconvenience caused as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at your.experience@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
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Review titled Superb service
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Easy to access at Asda Cribbs Causeway. Superb facilities and efficient welcoming staff. Everyone was very helpful and explained the CT procedure clearly and patiently.
Visited April 2024
Review titled InHealth Group Limited
Replied on 11 April 2024
Dear Patient, Thank you for your wonderful review regarding the facilities and members of staff who attended to you on the day of your CT procedure. Please can you contact us at your.experience@inhealthgroup.com to confirm your details as well as the date of your appointment? We will be pleased to relay your review to the correct parties for the staff members involved to be informed of your lovely comments. Yours sincerely, InHealth Clinical Quality team