InHealth Group Limited
Beechwood Hall, Kingsmead Road, High Wycombe, Buckinghamshire, HP11 1JLPatient ratings and reviews
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Reviews
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Review titled Lack of customer service
Rated 1 star out of 5
by Sonja van Reede - Posted on 19 May 2023
I got referred here for audiology and received an invite for an assessment. Because I didn't want to waste anyone's time (because: wait lists), I kindly cancelled the appointment. The person I spoke with on the phone to cancel the appointment did not tell me that meant that I was removed from Inhealth's care. The two people I spoke with to order new tubes and domes also didn't mention this. I'm shocked by Inhealth's lack of customer service and incompetence, not to mention how their bureaucracy wastes my time, my GP's time, and the time of the clinician's who have to do useless assessments solely so patients can remain in the Inhealth care system. Surely with all the NHS wait lists, there must be better ways of doing this. Inhealth however does not seem to care at all.
Visited May 2023
Review titled InHealth Group Limited
Replied on 19 May 2023
Dear Sonja, Thank you for taking the time to share your feedback about our appointment process. I am sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at complaints@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
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Review titled Poor scheduling, poor service, poor all round.
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2023
Have a Danalogic set of hearing aids from Peterborough's InHealth Audiology dept, had two units develop catastrophic failures in 12 months, trying to get a repair/replacement appointment with them is shocking, they need to understand that without the aid(s) we are essentially deaf and expecting those who have faulty unit(s) to wait 7-8 weeks for an appointment (both times) is utterly unacceptable and shambolic, it isolates us from many day-to-do day activities most can take for granted and they show no sympathy or empathy whatsoever. I'm now stuck, severely deaf on one side for over a month because they cant get me in sooner or even programme a spare for me to collect to use in the meantime, yet when you go for an appointment theres usually a few of them standing around chatting or mooching about.
Visited May 2023
Review titled InHealth Group Limited
Replied on 01 June 2023
Dear Patient, Thank you for taking the time to share your feedback about our Audiology appointment process. I am sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at complaints@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
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Review titled 1 hour waiting, MRI
Rated 1 star out of 5
by Kevin Cameron - Posted on 29 May 2023
I had a MRI booked and asked to arrive at 15:00, I arrived at 14:50. The MRI did not happen until 16:00, costing me extra money in parking and such. Contrast had to be done which was not done well as it bled enough to need cleaning up during and after the MRI and changing the covering for the arm.
Visited May 2023
Review titled InHealth Group Limited
Replied on 30 May 2023
Dear Kevin, Thank you for taking the time to share your feedback about your MRI appointment. I am sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at complaints@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
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Review titled Kingston hospital mri absolute chaos
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
I was supposed to have an mri tonight. I called weeks ago to confirm but seemingly they didn't note that, so I got another call yesterday at 5:30pm which I couldn't pick up until after 6pm when they are closed. They say they are open 9-6pm and to confirm your appointment, call between 12 and 5pm. I started calling at 9am today. I called 14 times and left at least three voicemails leaving my name and my number asking someone to call back. No one did. The phones just ring and ring. So I go to the hospital over an hour before my supposed appointment to find out it's been cancelled. The receptionist took no accountability and blamed the phones on another team and claimed she was admin. I tried to ask repeatedly why ask us to call to confirm if no one answers, or, who actually listens to the voicemails? She kept blaming everyone else and when the same thing happened to another lady, she couldn't even offer her an email address to complain to. Prior to this experience, I've had multiple mri's at Inhealth in Kingston and have never experienced anything like it. The radiographer refused to fit me in and in previous times, actually went out of their way to fit me in earlier. I can only assume they've had budget cuts which translates to horrendous customer service. I also don't appreciate being shouted at by your receptionist when I am asking perfectly reasonable questions. She was incredibly evasive and her only 'saving grace' was that there were spare appointments for tomorrow. I suspect they could have fit me in today but chose not to. Classy service. You're in the business of healthcare and you treat people like rubbish, time for the nhs to cut you!
Visited March 2023
Review titled InHealth Group Limited
Replied on 02 March 2023
Dear Patient, Thank you for taking the time to share your feedback about our appointment confirmation process. I am sorry to learn of your experience as this is not the service we would expect for our patients. We are grateful that you contacted our Complaints team directly and value the opportunity to investigate this further. We have emailed you to confirm the next steps to our complaint's process. Yours sincerely, InHealth Clinical Quality team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
Received a great service from the practice team! they lady was patient with me and was happy to share any information i needed.
Visited February 2023
Review titled InHealth Group Limited
Replied on 15 February 2023
Dear Patient, Thank you for your wonderful feedback regarding your experience with us. We are glad you had a positive experience. In order for your review to be fed back to the correct parties, we would be most grateful if you could write to us at complaints@inhealthgroup.com to confirm the date and location of the clinic which you attended. Yours sincerely, InHealth Clinical Quality team
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Review titled Disgusting service. Total inflexibility.
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
Referral from GP for Echocardiogram. Phoned to make appt. Politely told them that I work shift hours so apologies in advance. Answer - "Well we'll see what we've got". Offered an appt on 20th Dec. I'm on holiday from 14th Dec to 1st Jan 23. Answer - Well we'll close your case and state to GP you were uncontactable. I stated that I know I have got about four days off work when I get back from hols. Answer - We haven't got January's diary yet. I asked the Customer Service person not to close the case. I will phone every day until I go away on 10th Dec to see if January's diary was now available. Answer - No, your referral will be outside our time limit. Get your GP to refer you again when you get back. I stated that all the January appts will be gone by then. We just went round in circles and I got no where fast. How can you just be offered one appointment and then case closed. Absolutely amazed that the NHS accept and pay for such an appalling service. I have now got to worry into next year.
Visited November 2022
Review titled InHealth Group Limited
Replied on 25 November 2022
Dear Patient, Thank you for taking the time to share your feedback about our booking process. I am sorry to learn of your experience as this is not the service we would expect for our patients. We would value the opportunity to investigate this further and would be most grateful if you could contact us at complaints@inhealthgroup.com Yours sincerely, InHealth Clinical Quality team
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Review titled Excellent Practice
Rated 5 stars out of 5
by Raymond Adams - Posted on 26 August 2022
Polite friendly staff, nurses and technician/doctor, seen within 7 days of referral, procedure carried out with care and explained in detail, left with report and all information needed to recover, excellent, thank you
Visited August 2022
InHealth Group Limited has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Raymond Adams - Posted on 26 August 2022
Polite friendly staff, nurses and technician/doctor, seen within 7 days of referral, procedure carried out with care and explained in detail, left with report and all information needed to recover, excellent, thank you
Visited August 2022
Review titled InHealth Group Limited
Replied on 31 August 2022
Dear Mr Adams, Thank you for your fantastic feedback regarding your experience with us. We are glad you had a positive experience. In order for your review to be fed back to the correct parties, we would be most grateful if you could write to us at complaints@inhealthgroup.com to confirm the location of the clinic which you attended. Yours sincerely, InHealth Clinical Quality team
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Review titled Great clinic in MK
Rated 5 stars out of 5
by Lorraine - Posted on 09 August 2022
Staff were lovely, was seen to on time, if not early. MRI was fully explained and 45 minute scan flew by.
Visited July 2022
Review titled InHealth Group Limited
Replied on 10 August 2022
Dear Lorraine, Thank you for your wonderful feedback regarding your experience with us. We are glad you had a positive experience. In order for your review to be fed back to the correct parties, we would be most grateful if you could write to us at complaints@inhealthgroup.com to confirm the location of the clinic which you attended. Yours sincerely, InHealth Clinical Quality team
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Review titled The care I received could not have been better
Rated 5 stars out of 5
by SPP - Posted on 20 July 2022
I feel compelled to leave a review as my experience of InHealth endoscopy service in Ipswich was exemplary. I only waited about 10 days for an appointment. I was kept informed by texts beforehand and reminded about COVID testing and other processes. The staff could not have been more caring, friendly and professional. The procedure was explained fully, I was given time to ask questions and I was reassured about my concerns. I was given the results at the time with information sheets. The whole experience made me feel like an individual rather than an object on a conveyor belt. I was very impressed. Thank you
Visited July 2022
Review titled InHealth Group Limited
Replied on 21 July 2022
Dear SPP, Thank you for your positive feedback regarding your experience with us. I am glad you had a positive experience and we will ensure your feedback is passed on to the correct parties. InHealth Clinical Quality team