Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
Had an appointment at 9:30 but it was cancelled after 45 minutes! Don’t bother with Livi app as it is unreliable! Book an appointment through GP surgery instead!
Visited March 2023
Review titled Livi
Replied on 16 March 2023
Hi, thank you for taking the time to share your review. We're sorry to hear of your disappointment and frustration with Livi. We'd really like to look into this for you, please can you email our support team at support@livi.co.uk and member of our team will be in touch to help. Take care, Team Livi
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
My local Surgery (clinic) could not get me to see a GP at a convenient time that suits my schedule, so they advised me to download the Livi app where I can meet a GP online. On the day of my online appointment, I waited for the call and immediaTely after picking up, the assigned GP says they couldnt reach me due to poor network? I highly doubt it has anything to do with my internet connection since I was online on the app in the first place. I even stayed in the line for a minute more to see if the GP would bother calling me back. Disappointingly, they did not.
Visited March 2023
Livi has not yet replied.
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Review titled GP never called
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I found easily an appointment the day I wanted to, as I had chosen my day off. However, the GP never called me. I have to book now a new appointment with my proper GP, which will take about 3 weeks. Disappointed
Visited March 2023
Livi has not yet replied.
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Review titled Fantastic addition to the NHS
Rated 5 stars out of 5
by Pablo - Posted on 29 March 2023
Both myself and my wife have used Livi over the past 2 years. Fantastic service for both immediate and long term conditions. Our GPS practice has recently unsigned from the service, so I’m now back to dealing with their poor service and unable to get an appointment. Livi, or a similar service from the NHS is the future of GP practices in my opinion
Visited March 2023
Livi has not yet replied.
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Review titled Worse than trying to speak to your actual GP
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
Waste of time and money , more stressful and longer waiting times for the Livi support team than trying to get hold of the actual GP surgery .
Visited March 2023
Review titled Livi
Replied on 16 March 2023
Hi, thank you for taking the time to share your review. We're sorry to hear of your disappointment and frustration with Livi. We'd really like to look into this for you, please can you email our support team at support@livi.co.uk and member of our team will be in touch to help. Take care, Team Livi
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Review titled Pointless
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
Whatever time of day or night you log on to Livi, you simply get a message informing you that the service is fully booked and to try again tomorrow. Each day you get the precise same message. It’s completely pointless. In a nutshell, if you need medical advice, don’t bother with Livi, because there’s never any availability!
Visited March 2023
Livi has not yet replied.
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Review titled Waiting hours for the call and it never came
Rated 2 stars out of 5
by Jennifer Maguire - Posted on 09 March 2023
So I have been waiting all day for a call from a GP and it's now 21:18 and still waiting. The first appointment was rescheduled after receiving a notification to be ready for my appointment and then rescheduled for 7:45 after waiting over an hr staring at my phone. Again waited for the call and then at 9pm my appointment was no longer showing! No communication or anything. I have now rescheduled the appointment and told that a free slot was for 9:10pm. Strange considering I've been struggling to get my call all day. Anyway, I thought let's book it and quess what? No call! Currently being told its delayed. I have no more words. Why are GPs promoting this service.
Visited March 2023
Review titled Livi
Replied on 16 March 2023
Hi, thank you for taking the time to share your review. We're sorry to hear of your disappointment and frustration with Livi. We'd really like to look into this for you, please can you email our support team at support@livi.co.uk and member of our team will be in touch to help. Take care, Team Livi
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Review titled Disgraceful Customer Service
Rated 1 star out of 5
by MOHAMMAD SAAD SALMAN - Posted on 16 March 2023
Both times docotrs were 15-30 mins late. Referral letters not supplied and still chasing 4 weeks later. No one answers emails or telephone calls. Its a complete scam.
Visited March 2023
Livi has not yet replied.
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Review titled It was great... then suddenly demanded payment
Rated 2 stars out of 5
by Sarah B - Posted on 03 April 2023
I used Livi when I needed signoff for sick leave, and it was excellent. Quick appointments and advice. I thought it was the answer to some of the NHS shortcomings. Then when I went to log in for my appointment this morning, the appointment is not there, and the app says my GP practice is not a partner and I will need to pay £39 for appointments. I was given no notification about this change, and now I'm scrambling to get an appointment live - which as we all know, is an actual joke. Why on earth would they remove a digital solution that worked well, and relieved pressure from live practices?! But it's classic NHS - disorganized, under-resourced, and inconsistent service. I'm disappointed, but not at all surprised.
Visited March 2023
Livi has not yet replied.
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Review titled Livi?? Try Livid :0(
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
Paid for a Livi gp appointment but *nowhere* accepted the Livi prescriptions. Was turned away from 2 different pharmacies. Called Livi helpline and was told Boots would *definitely* process them. My husband used his lunchbreak to visit a Boots for me - they also would not process Livi "Oh no, we don't deal with them, they're a right pain!" Hang on, the nhs recommends a service, which I had to pay to use, but no nhs pharmacies will process the prescriptions? I am now £39 worse off and *still* don't have my much-needed medication! Livi?? Try... Livid!!!
Visited February 2023
Livi has not yet replied.