Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
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Reviews
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Review titled Cancels at the time of appt - reoccurring issue
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2023
When Livi first launched, it was brilliant - good availability, great doctors, no faff. However, in the past year the three appointments I’ve had to book - the earliest I can get is at least one week away - all 3 appointments have been cancelled at the time the appointment was about to occur, with no explanation. The appointment doesn’t get rescheduled. I then have to go back to my GP to get an appointment through them, having lost a week waiting for my Livi appointment that got cancelled. 3 separate occasions, the same thing every time. Bring back the old Livi - whatever has changed is for the worse!
Visited July 2023
Livi has not yet replied.
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Review titled Appointment didn't happen
Rated 1 star out of 5
by Hilda Williams - Posted on 17 July 2023
Appointment booked and reminders recieved. Still waiting an hour after my time and details now say GP not assigned. What is that about???? tried to reschedule appointment but none available. Useless service. Shame as I have used before and was very good
Visited July 2023
Livi has not yet replied.
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Review titled Appointment unobtainable
Rated 1 star out of 5
by Richard Morgan - Posted on 18 July 2023
Used Livi in the early days when no-one knew about it and you could get an appointment in the next few days. Over the last few months have attempted to book appointments, including logging on exactly at opening time (7 am) but it always tells me 'none available, try again tomorrow'. Have gone back to ringing the surgery. Shame. Good idea poorly executed.
Visited July 2023
Livi has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Initial appointment was cancelled with no warning or indication why. Second appointment my Dr has been unassigned and now I've been staring at a "sorry for the delay" message for almost an hour.
Visited July 2023
Livi has not yet replied.
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Review titled A joke
Rated 1 star out of 5
by Mrs Debra Carlton - Posted on 02 August 2023
Update) 4th appointment cancelled today that's 4 in less than 2 weeks why give appointments if no doctors are available what the hell is going on.
Visited July 2023
Livi has not yet replied.
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Review titled Not good anymore
Rated 3 stars out of 5
by Mrs Debra Carlton - Posted on 31 July 2023
Used to be good but my last 3 appointment's have been delayed for nearly 2 hours then cancelled,can't get a GP appointment at surgery now can't get a doctor on livi nhs is going from bad to impossible.
Visited July 2023
Livi has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Ellie cass - Posted on 07 July 2023
Booked an appointment because of my ongoing struggles with my hyper mobility and currently really struggling to go to my gp surgery.. 3 appointments I had this week and all cancelled because of “overrun of appointments”. Extremely angry and disappointed.
Visited July 2023
Livi has not yet replied.
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Review titled No one turned up.
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
I had an 11:00am appointment today. Its currently 11:43 and all the app says is "sorry for the delay, no GP assigned". As an autistic person it's really distressing to have this happen. I am understanding of delays to degree but being left in limbo is frustrating to say the least. This appointment was important to me. I don't think I'll be using the app again.
Visited July 2023
Livi has not yet replied.
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Review titled Pointless
Rated 1 star out of 5
by Della Maddox - Posted on 10 August 2023
I made an appointment at my surgery....little did I know I would be getting a call from Livi. She said I had spoken to a paramedic....nope my surgery. Nice Doctor but pointless as could not help me, tried to get me to have anti depressants, how can someone who does not know me offer me these. Gave me something and told me to contact my surgery in 2 weeks.....Terrible Service. What do our actual GP's do anymore at our surgeries
Visited June 2023
Livi has not yet replied.
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Review titled Total waste of time
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Appointment did not go head when allocated, second cancelled by their system, third occasion GP said I should have been informed to supply photos before appointment. Photos sent but at following appointment a week later I was informed they had not been attached to my file, so they would have to make enquiries to find out why they had not been added. I was told there would be no point arranging a further appointment until the photos could be seen. So no further forward three weeks later, which will now lead to a delay of at least another week.
Visited May 2023
Livi has not yet replied.