LloydsPharmacy Clinical Homecare
Scimitar Park, Roydon Road, Harlow, Essex, CM19 5GUPatient ratings and reviews
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Reviews
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Review titled Rubbish
by Anonymous - Posted on 08 April 2025
Always late with prescription and delivery and they don’t care, still waiting for my medication I rang up over a week ago for the delivery they booked it in to be delivered, the night before the delivery they rang to say they can’t deliver it because they are short staffed. I am due to inject and going away so I said it’s urgent after numerous of calls to them they agreed to send it by courier but the courier still hasn’t arrived by 6 pm I rang them again to be told it will be here by 8pm!! They have had two weeks to deliver it on time!! I have to chase them every time I’m due to inject!! Diabolical service especially when someone has a chronic illness and they rely on this medication to be injected on a certain day! Now I’m feeling unwell and doubt I will get my medication tonight!! Absolute jokers!!
Visited April 2025
Review titled LloydsPharmacy Clinical Homecare
Replied on 09 April 2025
Dear Patient Thank you for taking the time to leave a review. We are very sorry to learn of your poor experience with our service in arranging your delivery of medication. We would very much like the opportunity to look into this further on your behalf, to try and resolve this for you and would be very grateful if could email us at patientfeedback@lloydsclinical.com with your details. Please accept our sincere apologies for any frustration and inconvenience that has been caused by our service and we look forward to hearing from you. Kind regards Patient Safety and Complaints Improvement Team
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Review titled Lloyds Clinical full of excuses Home Care
Rated 1 star out of 5
by Amanda Gillie - Posted on 13 January 2025
If you are able to avoid this company then please try and do so, when the Glasgow base was open I never had a problem, now it's back down in England there is an issue every time before my delivery is due, and it's normally them saying that the prescription isn't there, it's not been signed, it's still with the pharmacist, just had them tell me that it won't come when scheduled as the van is full, but that was back tracked to a prescription problem again, Stop messing with people's lives!!
Visited January 2025
Review titled LloydsPharmacy Clinical Homecare
Replied on 14 January 2025
Dear Amanda Thank you for taking the time to leave a review and we are sorry to learn of the issues you have experienced with our service. We will ensure that this is investigated on your behalf to prevent this happening again. We also understand that you spoke to a Patient Services Shift Leader yesterday evening and a medication delivery has been booked for you. Please accept our apologies for any distress or upset this matter may have caused you. Kind regards Patient Safety and Complaints Improvement Team
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Review titled Weeks of calls and no meds due to broken processes
Rated 1 star out of 5
by David Bunney - Posted on 24 December 2024
I am getting concerned and vexed. My son takes Stelara for his Crohn's by self-injecting pen. The hospital sought to move to self-injection syringes, however this is inappropriate for my son. The injections are 8 weeks apart and for the last seven weeks I have bounced between hospital and Lloyds Clinical Homecare help lines. The hospital apologises each time and affirms that a new message and new prescription has been sent (twice a week for last 7 weeks); when I call the LLoyds Pharma they says no such message or prescription has arrived. I then call the hospital and they say no request for a new prescription has come through; and round the stupid merry-go-round we go again. Repeat ad-infinitum. The service is useless; the computer links don't work and no one can communicate with anyone else. Next week the injection is due and I will need to take my son to casualty and sit there to see if they can do an emergency prescription and administration, since the home care service is so appallingly useless. It being Christmas and New Years does not help at all. If you allowed negative less than zero scores LLoyds would earn it. It seems to be the computer links between Lloyds and the Hospital rather than staff issues, although they will only follow protocol and you can never speak to anyone who knows anything or who is empowered to fix anything. Rubbish is the only word that fits! When your system breaks, patients need a way of getting things fixed. Not the continual spiel about the computer has no record or the computer disagrees with you. That wears thin after the upteenth call and no resolution, and no receipt of critical meds. Fix it, fix your processes and have someone the call desk person can refer you to who is empowered to fix stuff.
Visited December 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 24 December 2024
Dear Mr Bunney We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. Thank you for emailing our Patient Feedback mailbox separately to allow us to investigate this matter appropriately and to resolve this issue for you. Kind regards, Patient Safety and Improvement Team
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Review titled Appalling ongoing incompetence and lack of care
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2024
Different excuses for not arranging deliveries each month. Computer error. Human error. Wrong product code. I dont know why the nhs use this company. They lie, being told we will call you for an update, or never being able to speak to a manager. Very stressful as a patient.
Visited December 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 17 December 2024
Hello We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Delivery unacceptable
Rated 1 star out of 5
by Margaret Devine - Posted on 04 January 2025
I have been extremely disappointed in the lack of care I have received from this company. I have had three cancellations of my medicine which I have to take daily and which I have now run out off. I do not know what to do next. I have been told by at least four people conflicting stories of dates I'm supposed to receive it. The last story was it was en route about 1 hour 15 minutes away but now it'll be maybe 🤔 the ninth or sixteenth of this month. I wasn't aware when I started this journey I would have to keep chasing up my medication. I hope all telephone calls and conversations made are recorded for future reference.
Visited December 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 06 January 2025
Dear Margaret, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via: patientfeedback@lloydsclinical.com with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Awful Company
Rated 1 star out of 5
by Sandra Gardiner - Posted on 20 November 2024
Lloyds Clinical homecare are the most awful company to deal with. The delivery dates are always way in advance and can only offer a day not even an am or pm slot. They do not seem to take into account that people work and can't stay in all day for a delivery. They have then failed to delivery my items today, apparently they weren't even put on the van. This I only found out when I rang up to check where they were. They were not going to contact me to let me know. This has now left me without my medication for the date I need to take it by. I explained this multiple times to the man on the phone, but he just kept saying when can I book it in for. He was not understanding that consequences of not having the medication on the required date. When I asked to speak to a manager I was told that no one was on the floor at the moment and he would have to put in a request for them to call. I am now stuck with no medication and no delivery date.
Visited November 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 20 November 2024
Dear Sandra, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient's details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Absolutely appalling
Rated 1 star out of 5
by Kay Osborne - Posted on 22 October 2024
Lloyds Pharmacy Clinical Homecare has been incredibly frustrating. They delivered my medication, but only enough for three weeks. I had a nurse’s visit scheduled for Monday between 9:30 and 10:30, but they called to inform me of a global shortage of nurses. I explained that I’d been without medication for over six weeks and needed the nurse’s visit to restart my arthritis treatment. The representative called back and offered a same-day appointment between 1:00 and 3:00 pm but I waited until 4:00pm with no one showing up and no call to inform me why they couldn’t make the appointment, very rude as I had taken the day off work to facilitate their appointment When I contacted Lloyds Healthcare at Home, they said they had no way to reach their nurses directly. I’ve called four more times, asking to speak to a supervisor, only to be told that they don’t have any, and that they’ll just send another email message to the nurses, as they don’t have their contact details. The service is absolutely appalling, and it makes me question why the Nhs continues to rely on Lloyds Pharmacy Healthcare for medication deliveries and home nurse visits. I am currently still waiting for the nurses team to contact me that they say should have contacted me by 12pm today.
Visited October 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 22 October 2024
Dear Kay We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Patient Safety and Improvement Team
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Review titled Poor service
Rated 1 star out of 5
by Dermapatient - Posted on 04 October 2024
Been on Stelara for years. Starting with a nurse who was supposed to give me injections. After that fizzled out because she was never about to do them I finally started doing my own. That’s fine. The main problem with this company is nothing comes on time. More importantly, when you do have a problem, there is never anyone who can give you an answer. The people on the phone are friendly but clueless. I was called a couple of weeks ago by the firm to arrange delivery. The delivery hasn’t happened. There is no record of the call. There is no record of my last delivery which happened four months ago. There is no record of a prescription. I was asked to call the Norwich and Norfolk hospital which on a Friday afternoon is like trying to get through to the King. Everything is on answerphone and everyone is tetchy. When you get through to anyone, they tell you they don’t get any help from Lloyds either. Whole thing goes round in circles and the patient, me, suffers. If I could find an alternative I would but I’m trapped dealing with a firm that can’t fulfil its primary function with a consistent degree of success because it’s the only one that seems to be able to deliver medicine. I suspect Amazon or Tesco would do a better job, they do and they’re always on time. Totally unacceptable really.
Visited October 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 07 October 2024
Hello, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Utter Shambles - avoid if you can
Rated 1 star out of 5
by Donna - Posted on 27 September 2024
Phoned to order my medication on 3rd September. Today is the 27th September and I still have not recieved my medication. I am at breaking point. I have phoned and spoken to various staff nearly every day since my first delivery didn't arrive on the 10th of September and have just had it confirmed that it will not arrive today either. I have received 4 different delivery day texts confirming delivery and none of them have arrived. I am now on day 10 of no medication and I have no idea when I will receive it as no one can actually tell me what is going on other than the task management team are dealing with it. The task management team have been looking into it since the 12th of September. My condition is worsening and the last time I was late in taking my medication I ended up in hospital and having to have surgery. If this happens again it is on Loyds. Avoid this company if you can. I do not understand how or why the NHS use them as all I have seen are bad reviews and patients becoming more unwell as a result of this company's incompetency and inadequacy. We are left totally helpless and at this inept company's mercy. I have to add that all the call centre staff have been lovely but totally unable to help in this situation.
Visited September 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 27 September 2024
Dear Donna We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team
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Review titled Again..no delivery!!
Rated 1 star out of 5
by Tracey ross - Posted on 10 September 2024
This is a review about the experience i hve had with lpch. I have 2 tablets left and lloyds are saying they still haven't received my prescription, when the hospital is saying they have. We go through this charade every 3 months. I have been left without tablets in the past and have been ill. Apart from the incredible stress suffered going though this process. Looks like this is going to be the case again as I'm not going to get a delivery within two days!! NHS please change delivery agents!
Visited September 2024
Review titled LloydsPharmacy Clinical Homecare
Replied on 11 September 2024
Hello, We are sorry to learn of your poor experience with our service, which is not a good example of the values we as a company strive to uphold. We would like to learn a little more about this so it can be appropriately investigated and to resolve this issue for you. Please contact us via patientfeedback@lpclinicalhomecare.co.uk with your patient details to allow us to do this for you. Kind regards, Clinical Governance and Patient Experience Team