MSI Reproductive Choices
1 Conway Street, London, W1T 6LPPatient ratings and reviews
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Reviews
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Review titled Online booking service unreliable
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2024
I called the service to get an appointment and the automated hold voice directs you to book online for an appointment within 48 hours. So, I did this instead of waiting on hold. It’s now been 11 days and I have yet to be contacted via email or phone. Luckily I am only 3 weeks pregnant but to only send a confirmation email is anxiety inducing. I’ve instead had to search for another local clinic who answered straight away and booked my consultation within 5 days. If you are close to 6 weeks you can’t rely on this service and from my experience the booking online option was completely useless.
Visited November 2024
Review titled MSI Reproductive Choices
Replied on 25 November 2024
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our online booking form. We do reply within 48 hours so we would really like to investigate this further to see what went wrong with your submission. At this page you can fins all the info on how to get in touch with us: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
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Review titled Aftercare line really poor service
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2024
Takes a long time to get through, didn't receive a callback from a nurse, chased and was advised to call 111 or use my own private health insurance as their nurses are busy. Considering the nature of the service, and how it is sold, they're really underperforming.
Visited October 2024
Review titled MSI Reproductive Choices
Replied on 29 October 2024
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our aftercare line services. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
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Review titled Do you actually call back?
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2024
I submitted the online form for a callback on the 5th of September, I've also called twice and been told 48hrs. I'm not sure about your maths skills since they're obviously as great as your ability to use the phone. 48hrs was 13 days ago. Fyi. I'm sure you'll use the excuse of not being able to find a record - don't worry I have the emailsd, then the excuse of covid 4 years later, then staffing issues ... And whatever else you can come up with not to have done the bare minimum. Honestly I'm appalled by having to write this review especially when the decision to even attempt to contact you was hard enough. I'd like to make a formal complaint and will be involving pals.
Visited September 2024
Review titled MSI Reproductive Choices
Replied on 20 September 2024
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
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Review titled Caring service
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2024
I had a vasectomy procedure at their Maidstone clinic. They whole visit from start to finsh was just over an hour, with the procedure itself only about 15 minutes. I felt in safe hands and was very well looked after throughout by the MSI team.
Visited September 2024
Review titled MSI Reproductive Choices
Replied on 20 September 2024
Dear Client, thank you for taking the time to post this review of your experience with our vasectomy services. It's great to read you felt in safe hands and well looked after. We will make sure this is shared with our teams at the Maidstone clinic. Best wishes from us all!
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Review titled All staff members were great from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2024
I was very nervous about my appointment but the phone staff, reception staff and all the nurses that I seen on the day were so helpful, calm and friendly, it made everything so much easier and kept my mind at ease. The nurses couldn't do enough for you and were always checking in to see if I was ok which I thought was very professional and nice. Thank you again for such a great service you should all be very proud of the work and help you do on a daily basis to all clients.
Visited August 2024
Review titled MSI Reproductive Choices
Replied on 19 August 2024
Dear Client, thank you very much for posting this lovely review, we are glad to read you felt supported at every step of the way. We will make sure this feedback is shared with our teams across the organisation, from call centre teams, to clinics teams in reception and our nurses and midwives. We hope you are well! Best wishes from us all.
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Review titled Left with infection with no after care treatment when asking for help
by Anonymous - Posted on 07 August 2024
Give me the medicine for abortion. 5 days later experienced infection symptoms: pain all over my muscles, back, throbbing headache, feeling faint. The aftercare treatment line for MSI choices, refused to help me said it was covid and said go your gp. Despite not having viral symptoms only infection. The lady from msi laughed at me sarcastically with no care, when I asked why I wasn’t being treated for infection after them giving me abprtion treatment. She told me she is a medical professional and laughed over and over when explaining I was suffering to do my daily activities or get gp support quick enough with infection symptoms. I know this was not correct, and now being treated with antibiotics for infection they left me nearly to die. They are quick enough to post tablets but not quick enough to provide any after care treatment. Be aware as this was very scary to go through and with no support from the helpline
Visited August 2024
Review titled MSI Reproductive Choices
Replied on 16 August 2024
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our aftercare line support. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/. If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
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Review titled Caring, friendly and knowledgeable
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
The lady who did my consultation was so lovely, friendly, reassuring and helpful. I was unsure of what to do and after speaking to her for around an hour, I knew what I wanted to do. She was completely nonjudgmental and kind. I really appreciate all of the help, reassurance and compassion that was given. I decided to continue my pregnancy and MSI made sure I was completely supported by other healthcare professionals. Thank you so much, you made a tough time better.
Visited July 2024
Review titled MSI Reproductive Choices
Replied on 27 July 2024
Dear Client, thank you so much for posting this lovely review, we are glad to read you felt supported and understood. We are hoping this review will help other people know that our role is to offer information and reassure on next steps and that we are here to support YOUR choice. We will make sure this post is shared with our call centre colleagues working on consultations every day - they will love to read this and feel the impact they are making. Thanks again for sharing, and best wishes from us all!
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Review titled Seamless service and delivery
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
I already have a toddler and my husband and I had decided to only have one child, so when I became pregnant accidentally, I knew getting an abortion was the only logical choice for me. It was important for both my mental and physical wellbeing. I opted for a medical abortion. The entire process was pretty speedy and there was plenty of information available about how to take the pills. The potential side effects were also outlined in detail which gave me courage to know what to expect. Thankfully, things went smoothly and I only had minimal cramping. I would highly recommend this service to anyone choosing to have an abortion.
Visited June 2024
Review titled MSI Reproductive Choices
Replied on 31 July 2024
Dear Client, thank you for taking the time to post such lovely review of your experience with our services, we are glad to read you found the process speedy and smooth. Thanks for mentioning the content available on how to take the pills and side effects, the team will be happy to know this made the experience easier and helped you setting expectations about the full process. We hope you are well! Thanks again for your feedback.
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Review titled Can’t even work their computers
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
Phoned to book a vasectomy and lady couldn’t even take my details - put me on hold for 20 minutes then said she would transfer me to someone else - another 15 minutes on hold before I hung up and decided to use someone else that I would be comfortable allowing to operate on my when they can’t even organise the booking process or have staff that know the process for private bookings.
Visited June 2024
Review titled MSI Reproductive Choices
Replied on 03 June 2024
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. It sounds like this was an issue with our call centre/booking teams. We would like to look iinto this for you, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
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Review titled Really positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2024
I had a medical abortion at home. My overall experience with MSI was very positive. Really quick and I was treated with the utmost respect. I made the first phonecall on a Friday Afternoon, had my telephone consultation 2 days later on the Sunday, then received my pills 2 days later on the Tuesday. So overall time from making first phone all to receiving the pills was 4 days. Being able to have the abortion in the comfort of my own home was really important to me. I rang the aftercare line a couple of times with questions and the nurses I spoke to were very helpful and reassuring. My overall experience was quick and straight forward. I would definitely recommend MSI choices.
Visited June 2024
Review titled MSI Reproductive Choices
Replied on 15 July 2024
Dear Client, thank you so much for taking the time to share this feedback about your experience with our services, we are hoping this will be helpful to other people going through the same experience. We are glad to read you felt reassured and "treated with the utmost respect". We will share this feedback with all the teams involved, including our 24/7 aftercare line. We hope you are all, best wishes from us all!