MSI Reproductive Choices
1 Conway Street, London, W1T 6LPPatient ratings and reviews
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Reviews
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Review titled Call their hotline to get the earliest available appointment
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2022
Pros: - Centralised phone services - Staff sounds friendly and supportive over the phone. - My blood loss lasted for over 8 weeks and I was granted a follow-up appointment in the 6th week after the medical abortion. Cons: - Too long in every step. It took nearly 3 weeks from the day I contacted them to the day I get the abortion pill. - The fastest way is calling their hotline and patiently wait until you speak to a staff member, do your registration over the phone and secure the earliest telephone consultancy appointment. Don't rely on their website form, they failed to contact me after 48 hours. Your website form submission is likely to be assigned with a later consultancy appointment than your enquiry over the phone with them. That happened to me. - The network of their center shown on their website seems to be inaccurate. I lived in South East London and they actually have only 2 clinics: Lewisham-St John and Brixton. Their website suggests having many more locations. - The one staff member at St John Centre I met didn't make me feel welcomed, safe nor friendly. I prepared a list of 7 questions before my appointment, yet I felt the pressure from the nurse to hurry me out of her door. - My appointment took placed at 8:45 am but they said they currently run out of the abortion pills. So I was asked to come back to this centre and collect the pills at 12:30pm the same day. This unfortunate delay causes problems to my personal schedule for the rest of the day.
Visited August 2022
Review titled MSI Reproductive Choices
Replied on 05 September 2022
Dear client, thanks for posting this detailed review of our services. Let us start by saying that, should you wish to contact us directly to give us the opportunity to feedback to you personally, please email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk. On the appointment times, we are sorry to read it took that long to provide you with an appointment: we get cancellations daily, so speaking with us on the phone means being able to potentially book slots that becomes available on the day. Let us reassure you that, whether you book online, or on the phone, we always do our best to provide the earliest available slot. We would really appreciate the opportunity to look into the issues with our Lewisham-St John clinic, we hope to hear from you. Thanks again for posting this review. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services.
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Review titled Easy.
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2022
I used the ‘Pills by Post’ treatment option. The phone calls were timely and the nurses/ call handlers sensitive. The treatment itself was as easy as it could be, insurrections clear and appropriate meds given. The box it was delivered in was unremarkable and arrived quickly. It was a virtually painless procedure and being at home gave me the privacy and divinity that helped me feel comfortable.
Visited August 2022
Review titled MSI Reproductive Choices
Replied on 17 August 2022
Dear client, thank you very much for your comment, we appreciate you took the time to review our services and we hope this will be helpful for other clients going through the same treatment option of "Abortion Pills At Home/By Post" (Abortion Telemedicine). We will ensure this feedback is passed on to our nurses and call centre teams. We hope you are well.
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Review titled Such a long wait
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2022
I am having to wait a total of 4 weeks to receive an appointment for surgery, which now means I have to have the later stage surgery and attend the clinic on two different days, which is very far from my house. I am absolutely devastated and it has having a detrimental effect on my mental health. Additionally, I was informed that I would attend on the day and could be told to come back another day if someone has priority over me.
Visited August 2022
Review titled MSI Reproductive Choices
Replied on 17 August 2022
Dear Client, thank you for posting this comment, we'd love to look into this further, please do email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do have longer waiting times at times, but please rest assured that we do our very best to sort the earliest possible appointments for all of our clients. On the type of appointment you have been given, it does sound like a "stand-by appointment", allow us to explain how it works: If you have been booked for a stand-by appointment, this means that we will do everything we can to see you on the day, but that your treatment will be based on availability and subject to assessment. Although a large proportion of stand-by clients are seen on the day, if you do not receive treatment on the day you will be offered the next available appointment. We really hope to hear from you. Thank you.