MSI Reproductive Choices
1 Conway Street, London, W1T 6LPPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about MSI Reproductive Choices.
Reviews
-
Review titled Such a long wait
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2022
I am having to wait a total of 4 weeks to receive an appointment for surgery, which now means I have to have the later stage surgery and attend the clinic on two different days, which is very far from my house. I am absolutely devastated and it has having a detrimental effect on my mental health. Additionally, I was informed that I would attend on the day and could be told to come back another day if someone has priority over me.
Visited August 2022
Review titled MSI Reproductive Choices
Replied on 17 August 2022
Dear Client, thank you for posting this comment, we'd love to look into this further, please do email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do have longer waiting times at times, but please rest assured that we do our very best to sort the earliest possible appointments for all of our clients. On the type of appointment you have been given, it does sound like a "stand-by appointment", allow us to explain how it works: If you have been booked for a stand-by appointment, this means that we will do everything we can to see you on the day, but that your treatment will be based on availability and subject to assessment. Although a large proportion of stand-by clients are seen on the day, if you do not receive treatment on the day you will be offered the next available appointment. We really hope to hear from you. Thank you.